Absolutely love the new management at this T-Mobile store--service is faster, friendlier, and way more professional than before. Highly recommend checking it out! 4o read more

The employees at this store are great at telling lies for a sale. Only to find out later that what they tell you you're getting never existed. Furthermore, there's fraudulent activity. They added an authorized person, added a watch to my account. A police report was filed and sent in to Tmo corporate, however looks like this type of activity is acceptable. I now have an inquiry on my credit from Tmo and no is even trying to get to the bottom of this. The absolute worst. Do not go here if you can help it. read more

Just avoid. Employees are will run your credit without your consent under the guise of creating your account for a simple service change. They are unapologetic their deceit. read more

This place is worst than I thought They used my personal info to sell two devices and they didn't even care about it Move my regular plan to a business plan and take the free Netflix account down without let me know All the devices I was financing don't get through to the new account and now I have a collection debt Please if you want to sleep well don't go to that y mobile store read more

Rude ass customer service specially coming from the sales team manager "Jonathan" wasn't helpful in any way. Gave me attitude wouldn't recommend coming to this work place especially for those who come in to do any plan changes to there phone. read more

While the store is very clean, neat, organized, and the reps are nice most of the time they were unable to be helpful. While not the fault of the reps, rep Farzan and manager Jonathan were not at all sympathetic or understanding that the T-Mobile policies and procedures for dealing with promotions are broken at best and completely dishonest at worse. they said they could not help me even if that is the store where everything was purchased in the first place and that I needed to call customer service and "escalate" the issue. In this case an iphone was traded in for a credit, the credit was added to the January bill, but then they turn around and charge a monthly fee for that same credit that was issued. Meaning, they did not give a credit at all, what they gave was a loan, lending the money on one bill to simply collect it back over the course of 24 months. Real shady business practices. read more

The manager and worker Henry and manager is Angie is horrible. They're slow and don't care. They're dragging because Angie said who thinks she wants to be at work with an office full of people on New Years. Me and another customer was complaining how we got skipped over. Again Henry attitude is horrible if I was in any worse mood then I was his ass would've been cursed tf. He's horrible. I use to always come to this location with the last staff who was amazing. I swear this my last time at this location as long as these people are working here. I will be making a corporate complaint on them. read more

I visited this Sprint location on Mother's date to upgrade mother's phone. The sales rep made us wait so many hours for the upgrades to work effectively. Basically trading in our phones for new iPhone 12s which sprint will give us a monthly credit on to offset lease charges (it was a cool special they had at the time). To my surprise a month later, my bill is crazy high and the sales rep messed up the trades. Of course they still have our old phones... now dealing with sprint customer service. What a time waster, save yourself the hassle and go somewhere else or switch services. read more

Every want have to be sure ,when you cancel any equipment from this company .because they was keeping charge me money for around two years and they said sorry and give me 60 dollars in credit when 24 month is like 240 dollars I believe they have more customers like this thanks God y was at the store to upgrade my phone and see they keeping charge me 10 dollars Avery month for that line was closed like 2 years a go,,,, read more