It takes too long customer service to respond and when they did they gave me the runaroun. My…read moreissues are still unresolve.

The only I started service with WOW was it is the only cable company allowed in the apartment…read morecomplex. I have been without service during different times during the year and a half that I was forced to use them. The last time was this week. I was told that there had been an outage and they had been bombarded with calls. I was without service for about a week intermittently. I called and my phone call was disconnected for two days. When I finally reached an "agent", first there was a language barrier. Secondly, I did everything that I was told to do, still no service for my TV in the bedroom. I had service on the TV in the living room, after doing everything I was instructed to do, I was put on hold and the TV in the living room stopped working. She continued to put me on hold to check different things. After one hour, she said that I needed a technician. The technician came and got my service to operate. I received a bill for $64.00. I challenged the charged because I did everything the agent told me do, and she lost the service on the TV in the living room, and the remote to the TV in the bedroom stopped working. I was told that half was a fair charge for the technician. I hung up on the "agent's supervisor" and I canceled my service that day. AMERICAN customer service was not shown to me. The agent made my situation worse, and I was told that I was responsible. Wrong Answer. I would give a -10 rating if possible.

I always receive excellent service. They solve my laptop issues immediately. Explain the problem so…read moreI will know what to do in case it occurs again. Very professional staff. Montgomery, AL

they are absolutely great they went above and beyond to fix my phone definitely recommendread more

Pulled up to this TMobile to get help with an issue. The store is said to close at 5:30 p.m…read more However when I parked my car at 4:58 p.m. there was an employee inside walking around with the doors already locked. If this is the service I can expect at this location, I will take my business elsewhere.

switch 2 cell phones from version to T- Mobile, one went like clock work but the other they ported…read morethe wrong phone number. Didn't realized it until I got home, so had to go back to T-Mobile office to get the right number ported with some hassle. Other than that, so far so good. Only have T-Mobile 1 week we will see