Solid T-Mobile location tucked inside a shopping plaza in Dublin Green/Plain City. I stopped in on a Tuesday morning for a T-Mobile Tuesday. The store wasn't crowded and the employee promptly greeted and assisted me. Since I didn't have any other questions/needs, I can't comment on the other facets of their customer service yet but definitely appreciated the warm, friendly, and expeditious service! read more

T-Mobile - lunchboxes! - Mobile Phones Near Me - Plain City, Ohio

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I would strongly suggest that you not purchase anything from this store. My wife and I went in during the holiday season special, which included credits for free Iphone 13's if we signed up for their highest level plan and turned our old phones in. I gave the store mine that day. I received a new phone (my wife's was on backorder so she sent it in after she received her new one). We were told not to worry about the first bill, because all credits would get applied the second or third billing cycle once they received my wife's phone. This is when thing go down hill. Three billing cycles later, and after calling T-mobile, our bill for two phones/lines remained at $234 a month. We were promised multiple discounts from this store they could not follow through on. We were being charged almost $40 a month for "equipment costs". T-mobile customer service advised me to go back into this store to get it worked out but the guy working kept saying "we can't do anything". He couldn't take off the $40 worth of equipment costs (equipment being our new phones) and he couldn't take off the $42 in protection plans. When I said I wanted to return everything, he told me we can't because it's been longer than 14 days (above I was told to wait 2 or 3 billing cycles for all credits to get applied). He couldn't help in any way. When I started getting upset, he kept saying "all I am trying to do is help". We received very little of what they committed to. Bait and switch at this location. Promises with no follow through. Get them sold and get them out. I had to spend an hour on the phone with T-mobile customer service to get what I was promised. I will never go into this store again...I would advise you find another T-mobile location. read more