T-Mobile Customer Experience Review I'm extremely frustrated with the lack of resolution regarding my iPhone 13 Pro charging port issue. I pay monthly for device protection through T-Mobile. When I filed a claim with Asurion, I was told it's a mechanical issue and I should contact T-Mobile directly. When I contacted T-Mobile, I was told the opposite, that Asurion should handle it, and was cold-transferred back. After repeating this cycle again, T-Mobile told me to visit a store. I visited the T-Mobile store at 1082 Cypress Pkwy, Poinciana, FL. The rep verified the charging port issue, but the manager refused to process it under warranty, claiming "physical damage" , which is the very issue I'm trying to fix. They again told me to file another claim with Asurion, which will obviously be denied again as a mechanical issue. Bottom line: I'm stuck with a phone I can't properly charge. I'm paying monthly for a protection plan that offers no help. I'm being sent in circles between T-Mobile and Asurion with no solution. This is unacceptable customer service and an awful experience for a loyal customer. I will strongly reconsider staying with T-Mobile if this is how they treat paying customers. read more

DO NOT GO TO THIS T-MOBILE. One of the worst , they do not help you or explain anything. Went to upgrade my phone & they gave me some sort of "promotion" which jacked up my account. My old phone bill was $180 my new phone bill is $450. They tell you one thing , & then it ends up be another. Literally the worst!! read more

A STORE TO AVOID. The first time Ronan and I entered the store, we were enthusiastically welcomed by Ashley. Ronan is from the US Virgin Islands moving to mainland USA for his studies. Ashley tried her best to perform her duties as one of the staff but was perceptively distracted by the interference of the manager, who, in the end, was so impersonal and distant from the problems we encountered. In fact, the manager rudely welcomed us for the second time we went to straighten the mess we were caught in, accusing me to be "judgmental" in my remarks. The mess started right away when the eligibility of an iPhone purchased in US Virgin Islands could be used for the promotion. We noticed that it was unclear among the staff, some saying "yes", and some saying "no". But the process began. Ashley TOOK THE PHONE and started to do the registration and activation of a new iPhone 11. The final sum was reached by using the promotion. The manager, however, was passing by very coldly, if not dismissive of our presence. Assured that everything was okay, we left the store. The morning after, however, Ashley called Ronan about a development on the transaction done during the purchase. Ronan was told that the iPhone purchased in US Virgin Islands does not qualify for the promotion and that an adjustment of the cost will be done. That being said, Ronan, asked to take back the iPhone Ashley TOOK the day before. Ashley said that Ronan's iPhone was already sent "somewhere" and therefore, they could NOT return the iPhone. WHOA! In other words, they practically STOLE Ronan's iPhone by telling us lame EXCUSES, such as NO tracking record nor the name of the company that may have transported the phone in a matter of 11 hours. Excuses, excuses, excuses to JUSTIFY the STEALING of the phone since they could not produce any PROOF of the existence of Ronan's phone. NADA. IN THE MEANTIME. THE MANAGER WAS NOWHERE TO BE FOUND TO, AT LEAST, EXPLAIN OR APOLOGIZE FOR THE MESS THEY CREATED. HOW RUDE, INDEED. THIS IS THE SECOND TIME THAT I FELT SCREWED UP BY T-MOBILE. SO I WONDER HOW T-MOBILE CAN HIRE EMPLOYEES WHOSE MANNERS AND REAL CONCERN FOR THE CUSTOMER PRECEDES THEIR SELFISHNESS AND IMMATURITY? CLEARLY THIS T-MOBILE STORE IN POINCIANA SHOULD BE AVOIDED. read more

Worst customer service I will never do Business with this location again ever . Since this T-Mobile store was open I was doing Business or getting all my phones from here but this Evening like 7:30 pm 7/29/22 and the 2 gentleman was unprofessionally before they ask me what I need they said system is down I went in there to get 2 phone for my kids back to school. But yet I sit in my car look at another customer went in and all of a sudden the system is up and running again apparently that makes me a way . Just after a 12 hour shift I might as well went to the one on Vine Street They probably would have to take my business and They system maybe up and running also read more

So my wife and I went in to you break it I fix it in Poinciana on Cypress Parkway. This was December 26th 2020 I went in to get the tablet fix the LCD and I wanted to see how much it will cost. They told me that it will run me about $190 for the battery and the LCD. But on top of it they would not replace the screen they cracked. They told me when I brought it on the 26th of December that they will pull off the screen so that can get to the LCD. When I returned to their office they wanted to fix the unit and not put the actual glass they broke. Now I'm going to take them down to the court system and let them know how it feels to steal from a consumer. I recommend nobody go to this place because all they do is received your item and then give it back to you damaged or they'll call you and tell you that something else is wrong with it when you already know that that's not the issue. I hate Crooks like this people that absorb the consumer's pocket and they should be stopped. read more