staff are amazing, so helpful and fun they made me laugh and i had a great time waiting for my…read morehelp, i love this place!

Worst service I have ever had. T Mobile doesn't even deserve 1 star! Got service November 27, 2022…read more Got phone and Internet service. Service did not work in our condos, so we paid the phone off through customer service on December 5, 2022 so that we could have it unlocked to change to a different provider. We returned phone and Internet on December 9, 2022, in the ruidoso store. The Ruidoso store said that customer service would have to refund us for the phone because we paid it off through customer service and not the store itself. Multiple attempts of contacting customer service and the ruidoso T-Mobile store, we are told that they see the phone has been returned to the warehouse on December 19, 2022, but we are denied our refund of the phone even though they see it was returned, paid for in full and returned to the factory. T-Mobile since December 9, 2022 has owed us $1054.15. They refuse to give us our refund. Customer service is crap and the Ruidoso store is worthless, they do nothing to help resolve this mess for us. T mobile is also sending us bills even though we canceled in the 14 day window and we were told we would not be billed and that we owe nothing. They keep sending us bills even though we have no account with TMobile anymore and it has been turned over to collections. Piece of shit business and workers, they do nothing to help customers and the manager Eric is always on PTO (paid time off). Completely disgusting, would never recommend anybody ever ever ever ever ever going there.

Major Redflags with this business. Stay away if you are looking for residential internet service…read more Waaay overpriced internet for very little speed. You can get their internet speed half the price with unlimited 5G internet using phone hotspot. No caps. Also, they have no customer appreciation discounts for customers that have been with them for years. Their customer service is just terrible. They take days to answer you back. Their internet pricing is just outdated. Internet is cheap now. Stay away from this PVT business. You are better off going through your cell phone company. I get UNLIMITED 5G MOBILE HOTSPOT FOR $30 A MONTH. 300MB of speed and 60MB Upload. NO CAPS or slowdowns. I use over 200GB per month.

PVT is a definite asset to their service area. Office staff is helpful and knowledgeable. The…read moretechs are top notch!

The worst customer service and they don't care Over charges…read moremystery fees billing errors Old school wires and boxes Run away and explore Verizon for internet and DIRECT TV for wireless cable Especially if you are military You will save money and have less headaches TDS is not worth it Run away and don't believe anything that you are told at TDS There office reminds me of a popup business at a swap meet TDS IS NOT WORTH THE STRESS Worst business practices in the industry Just waiting to join in on a Class action lawsuit next 1 star required for this review not deserving of any stars 5 clowns is a better representation of what I experienced

Over priced bad service. Representatives are very unprofessional., rude., over worked (long wait)read more

Great response time. Same day service. Very professional. Very affordable. Highly recommend.read more

Came to my house to give me a quote. Told me it would take 4 days worth of work and never followed…read moreup with a quote.

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.