We had been paying our VIYA monthly TV & Internet bills via automatic charging on our cc until it…read morestopped last November. VIYA stopped that service without any notification and then billed us late fees when we reinstated our account. Now they won't even let you pay on line let lone pay automatically. Now you have to call their pay line to pay your bill. You might think the head VIYA people might realize that auto pay is easier for them to get their money faster and on time. I noticed that they do not show an email address for customer support on their invoices or website.

So I pay about $200 a month for a cable and internet plan that works 50% of the time. If anyone…read morehas had an experience like this that costs so much please let me know so I can feel better about what my money is going towards. First off, my biggest gripe this year has been channels disappearing. For example DURING the Game of Thrones season finale we lost HBO, llike it was never ever there at all. All HBO channels disappeared but everything else was there. And you're so SOL if something like this happens after 5pm, because their so called "24 hour service" is really not and just a recording saying "please call again during business hours". There are no words, Viya for you being the reason of why I missed the GOT season finale this year. It would be ok, if you could provide me with HBO on demand which you would think we have because of the outrageous price we pay for cable but nope, the technology out here on St. Thomas is too old to support that. Just like we also don't have access to HBO GO which I have had everywhere else on this planet with HBO as part of my package, and should be included in this price gouging. The channel disappearing thing is just odd, and we'll go from all channels to down to 7 at times. Its not worth my sanity to repeatedly call their rude employees with customer support, to get a result of "we don't know of what's going on". Internet speeds can vary from super awesome to dial up speeds. Viya is formally Innovative, after a stateside company bought them. I wrote a review for Innovative last year and the same customer service rudeness exists over the phone but I have to give Viya credit for their new support center in TuTu Park Mall. Its set up like a genius bar for Apple and you are definitely helped quickly. Post hurricane they are operating although as not a lot of people have power, their services don't work. You also don't have to turn in your boxes because they are calling everything a loss. I would get Apple TV or go with Direct TV. If not you may miss your favorite show's season finale like I did. #St.Thomas #USVI

Innovative's slogan is "your islands your world". Using Innovative's service can be like being…read morestranded on an island in your own world, all by yourself because their internet and cable can suck so bad you won't be able to connect to or see anything else. We struggled for 17 days after install to get the internet working. Cable is spotty and on their (Innovative's) demand not yours! This is the first cable and Internet company that I have experienced that did not even test out the Internet to see if it actually works in our home during installation. Everything (Evil box and all) was thrown at us, like we worked for them, and were told to set it up ourselves. We were also told that the cable connected to the house may or may not be ok. Hmmmm well maybe we should get our climbing gear, scale up onto the roof ourselves and bust out our internet cabling expertise to figure that out?! Calling the help desk is like being attacked by the plague. On my 3rd day on the phone with them a snarky rep yelled at me and cut me off by placing me on a crazy hold after I told her that I would like to have a tech come to the house. Woah there now, I'm the customer, wasn't I supposed to do that to you????? We were also told Office Max sold us the wrong router. Upon returning it, we got an earful from the employees working there, that the router does work. They proceeded to tell us that they share the same building with innovative yet they can't seem to get their internet working properly for them . Touché office max employees and that's scary, you're a big company and we're just us. Every single day we experience problems with HD or getting HBO or Showtime. Picture quality looks like pixelated puke or you'll just get a message on all channels saying "Temporarily off Air." I could understand it if the weather was stormy and bad and that affected service however it's sunny and clear here every day! You may be wondering of why this isn't a one star review and it's because of the efforts of our tech, Shawn, and his partner Flex. They get 5 stars and Shawn really made us feel like valued customers. He did all sorts of things to fix our internet cabling, including getting a bucket truck and blocking off rush hour AM traffic to get to a cable up, explored the jungle behind the house to find the cable issue and re-wired everything in the house and outside so we could have boosted power for each device connected. Hey innovative maybe you should have Shawn train your customer service reps to be more customer service oriented like him? But then again you'd probably want him in the field fixing stuff for you so people that have problems like me stop calling you!

It's easy to pick on the phone company. It's big, complicated and needs tons on moving parts to…read moremake it work right. I haven't had a bad experience with Innovative. They show up when they say and the technicians are very cool and really know their stuff. Better than the guys I get up in the states! They have the fastest most reliable internet on all the islands. HD Cable too! I switched cellular providers when the big monopolies made it hard to roam with a VI number to the states. Not an issue anymore but I'm sort of stuck. I'd give these guys and girls 5 STARS but.... I hate to give innovative three stars it really should be more but I'm trying to get my "elite" status and If I don't occasionally rate someone lower the Yelp system won't value my reviews as highly. Yelpers won't tell you this and I probably will be dinged for making this public but it's the truth... and isn't that what yelp is supposed to do? Democratize the review process? Not so much. "Regular" peoples reviews get "removed by the computer". I have been on yelp for a very long time and think this new Elite status thing is bogus but when you want your review to count you have to nail a few places. This is one of my shittier reviews.

Last time I was here, I liked the service provided to us. I said that when it was time to buy a new…read morephone, I would come back. So I did. Unfortunately, they didn't have the model my wife and I wanted. I can't recall the name of the guy who greeted us but he was polite and informed us of some stores that would most likely have it. If they didn't, a new shipment would arrive during the week. We ended up finding the phones at one of the stores he suggested. Again, great customer service. I feel bad for not being able to give them the sale but I value the service and recommend this store. Also, the times I've been here, there is hardly anybody, compared to other stores. It is a big store with designated parking spaces in front.

From the owner: Visit the T-Mobile store in Guaynabo and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at #9 Arbolote Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Martes 10 de diciembre de 2024 cambio de celular. Llegue a este local para los accesorios…read morenecesarios para proteger la inversión. El local las veces que ido está cerrado bajo llave y lo abre el guardia de seguridad. Me estuvo raro. Compré aquí la pantalla protectora, adapter para el auto y el cover. Me atendieron bien y encontré lo que necesitaba.

I have been trying to get these people to bring me a new modem so my service will stay up for the…read morelast two weeks. All they do is say someone will be with you soon. They say they've escalated yet all I'm doing is contacting them. No one is contacting me. Customer service is horrendous. Zero stars!

I'd be willing to give these guys another shot. They reached out to schedule another appointment…read moreand were on top of it. The technician was friendly and responsive. Ultimately, I stuck with Liberty because their installation happened before 4Net (although Liberty didn't show up two weeks in a row, whereas 4Net generally was more responsive). Again, I can't speak to the speed of 4Net's internet (would love a review from someone who has tried their Internet) since my interactions were mostly with customer service and scheduling installation.

I left my Apple MacBook Pro laptop charger at home and needed one while on vacation. I tried the…read morehotel front desk but they didn't have any. They said to try Office Max so I called them. They said they didn't know if they had any and I would need to come in and look. I found CDT through the web and called them. I spoke with Carlos who knew immediately knew what I needed and yes, they had it in stock! I went to the store the next day and they had the Apple charger, USB C cord and several other Apple accessories. Thank you Carlos!!!

From the owner: Mac and Windows Computers, phones sales and repairsread more