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    T-Mobile

    4.0 (1 review)
    Open 10:00 am - 8:00 pm

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    4 days ago

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    Verizon

    Verizon

    (20 reviews)

    $$

    Walked in today. 2 employees, in the store and no acknowledgement of us walking in the store, we…read morewaited and waited, 15 minutes go by with still no hello, no I'll be right with you , not even a look from any of the employees. we decided to leave & not able to get a business phone up and running like we needed to. if you can go to another store please do!

    I purchased a new phone from Verizon but it had to be shipped. When I received the phone it was…read moresupposed to be an easy transfer process. The instructions told me to turn off my old phone after it was backed up and so I followed the instructions. In order to get the codes necessary to do the download, I opened up a separate phone. The new phone copied the third phone instead of the one I wanted. I deleted the information and tried again with the same result. I decided to take it to a Verizon store near me for help. When I arrived, two employees were helping other customers. The third employee, who I believe is named Robert, was walking towards his desk and completely ignored me. One of the busy employees said that they would be with me in just a minute and then told Robert to help me. Not good vibes so far. When I approached him, he asked how I was and I responded letting him know that I was frustrated. I put the three phones on his desk and identified each one as I pulled them out of my box, this is the new one, this is the one that I want transferred and this is the one that it keeps copying. After I identified each phone, he asked me which one was the new one. Obviously listening is not his strong suit. He let me know that I needed to have the phone on that I want to transfer from. I showed him that the instructions clearly stated that I needed to shut the phone off. He then told me that I needed to delete the new phone and start over. I told him that I had already done that. He then let me know that there would be a fee if they had to set up my new phone for me. Frustrated even more, I grabbed my three phones and tossed them into my box and began to storm off. I glanced at Robert and saw him look at another employee and smirk. He did ask me to wait a minute but I was already headed for the door. The next thing that I heard was a very snarky, "Have a nice day" from Robert. No class, no professionalism, no maturity, and the list goes on. Certainly not good traits to have when you are representing a large corporation. I will not step foot back into that Verizon. I will definitely take my business elsewhere.

    T-Mobile - mobilephones - Updated June 2026

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