I dislike writing negative reviews, but the point of this one is to prevent future customers from…read morehaving the easily avoidable experience that I had when turning in my iPhone. The staff here is friendly and helpful enough. I just wish someone had been honest with me that this store was one of the former Sprint stores before they merged and that Sprint policies are different from T-Mobile's so they were uninformed. That fact alone would have prevented me an hour of frustration. I wanted to turn in my old iPhone for a new one. They insisted that they couldn't do this for me, that I'd have to pay full price and then need to call TMobile and get them to send me free and easy packaging so that I could drop it back off to this very store and they'd send it in for me. This sounded weird, but I didn't argue and when I got out of there with my new phone, I placed a call to T Mobile who had no idea what I was talking about. No, I'd have to figure out the packaging and mailing myself if I didn't do it at the store ("and of course you should be able to just hand it in at the store.") And maybe I'd get that credit of hundreds of dollars that they had been advertising for the past week. I am allergic to mailing anything, so I called the store to say WTF (no Fs were actually uttered) and they insisted that I should be able to get packaging and just drop it back off to them. I called T Mobile back, pretty annoyed that I was wasting yet more time and finally reached someone who was informed enough to realize that this store had been a Sprint store and likely inherited their employees and that yes, Sprint's policy had been exactly as they had described but now no longer in place. Yes, I could mail my phone in, with my own packaging and my own waste of time on a post office line. The T-Mobile employee told me to go to the Fishkill store and they'd take care of me. What I'm annoyed about is that no less than two employees here at this very store, one of whom was a manager, gaslighted me for like 10 minutes. I really felt like I was going nuts. Shouldn't they be aware by now of T-Mobile's actually policies being that... they ARE T-Mobile and no longer Sprint? My advice: if you wish to turn in a phone, avoid this store and go to the one in Fishkill.

I was going to spend over$1000.00 on new phone but the sales girl was more interested in her fried…read morechicken than waiting on me. Sticking with METROPCS & buying the phone from them

The people at this Rt. 9, Poughkeepsie, NY T-mobile store are knowingly selling a service that you…read morewill NOT receive. I am in the Poughkeepsie, NY area and the mobile service at home and in the surrounding area is "LTE". Nothing loads and you cannot have or make a phone call. We've had to pay for a landline at home with another carrier just so we could have a functioning phone. I've had an ongoing case with t-mobile for the past several weeks and the end result is that the engineers are aware that they do not have the coverage in my area and they do not plan on upgrading the system. In addition, they are no longer offering a cell spot booster to compensate anyone who is paying for a service they cannot deliver. The end result is we'd have to pay over $1,000. to get out of the 2 year contract. I'm reporting them to NY Consumer Protection as well as the FCC. T-mobile continues to sell a service they are well aware they cannot deliver in select areas. Please make sure this does not happen to you! They are completely untrustworthy and I'll never do business with them again.

After being miss treated at the T-Mobile store in the Poughkeepsie galleria, I came to the store…read morefor help. Matt the person who took care of me couldn't have been nicer and more helpful. He helped me through every step of upgrading my phone without an issue. I highly recommend the store. People are wonderful. Matt if you read this thank you for your service.