Worst experience ever. Was lied to about who needed to be present to activate devices despite asking multiple times. Waited on the customer service number for 56 minutes then the call was disconnected. Started the process 25 mins in asked if this was normal hold times because people online were commenting that they were waiting 2 plus hours and getting disconnected. Manager Dylan came over and inserted himself into the conversation stating "you can show us whatever you want but we won't believe you"?? Okkkkk so I started asking more questions of Cameron out sales rep about what specifically my husband would need to do at home vs in person to get the lines activated and Dylan jumped in again and said he didn't feel like dealing with us and to get the hell out of his store. I mentioned that I was working with my salesperson and didn't ask for his help so he didn't need to "deal with us" and he proceeded to dial the police while screaming for us to get out. Legitimately he is scary and has some serious anger management issues. At no time did we yell, swear, nothing but questions on phone activation and setup. Maybe he just likes bullying females when their husband isn't around because there was none of this when we signed up and ordered the phones. Not once did he offer to help resolve the issue or even try to help Cameron. So we literally had to pick up all 5 of our old and new devices and drive to the South Portland store. My husband had to leave work to meet us there. Ben was amazing and kind and patient and despite having no information on what temporary numbers were assigned to which serial number devices...which neither did we because we left with zero information, he worked for a couple hours to correct our issues and get our phones set up. He needed info on what promotion specifically we were quoted and asked us to call the Windham store and ask Cameron if he could let us know or talk to Ben himself. Manager Dylan answered the phone. My husband asked for Cameron, gave his first and last name and Dylan refused to pass along the message. My husband said he was surprised that they were unwilling to assist another store after the poor treatment he gave his wife and Dylan hung up on him. After another hour of having to do everything the hard way with no assistance, Ben had us all taken care of. Mind you, we were at a US Cellular store and Ben managed to professionally correct the epic mess he was handed despite everything being brand new to him. It's wild that the Windham store has zero interest in helping customers and are more interested in a power trip when customers are confused and asking basic set up questions. It's worth the extra drive to see Ben at the US Cellular/T Mobile store next to Panera in South Portland. There you will be treated kindly and given accurate and honest info not just whatever they can hoodwink you into to make the sale then kick you out on your own to find someone else who is interested in helping you once the contract is signed and the phones arrive. Avoid this store like the plague! I don't typically take the time to write reviews but I wouldn't feel right not warning my neighbors in this instance. read more

I had the worst experience with the windham t-mobile today. Last Friday me and my family had bought new phones and a new plan from Cameron, who told us we did not need my father, the authorized user, to finish setting up our new phones. Today me and my mother came back to finish up our phones as my father was at work. It was all fine and Cameron was doing a great job, but then he told us we did actually need my father there to finish setting them up. When we asked why we were told different the manager Dylan told us that we must have heard wrong which was not possible since all three of us heard that we didn't need him there. Dylan told us to call customer service to have him add my mom as a user, so my dad called and was left on hold for 45 minutes then hung up on. We then asked Dylan if it was normal to wait 45 minutes and he told us no. My mom and I the looked it up and it said a 2 hour wait was normal. We told Dylan he was wrong and could show him and he said "you can show me what you want but I'm not going to believe it". My mom then asked what we could do and Dylan then said "I don't know but I don't want to deal with you leave my store". Like what the hell? My mom said we were going to return the phones and Dylan said "you can pay the restocking fee and leave". He then called the police on me and my mom. As we were walking out a man of color(I did not catch his name) told us this was not normal behavior and to go get help at another store. This was absolutely crazy behavior and I am in disbelief. Do not go here unless you want to be treated like crap read more

I got an ad in the mail from T-Mobile offering $30/mo for two phones so I went into the T-Mobile store here in Windham to sign up. When I walked into the store there were three employees; two were assisting other customers and the third was sitting at a desk in the back corner, slouched in his chair, looking at his PC. As we entered he he asked; "What can I do for you today?" I told him I had received the T-Mobile ad and that I'd like to sign up. He just sat there, never got up to greet me, and told me in an apathetic tone; "Everything's online." That's all he said. He made it perfectly clear he had absolutely no desire to make ANY effort and get my business. I just looked at him and said, "Well, that was easy" and I turned to walk out of the store, fully expecting some response or effort to save a sale. Nothing. I'm sure he's still sitting there, slouched in his chair, doing God knows what. Who hires these people? Unbelievable. read more