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    T W Custom

    5.0 (1 review)

    Services - T W Custom

    Bumper repair

    Auto frame testing

    Rear-end damage

    T W Custom Photos

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    13 years ago

    Tom Williams is a master craftsman when it comes to antique car restoration. I've never seen perfect work like this.

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    Wiles Garage & Body Shop - AFTER REPAIRS WERE DONE

    Wiles Garage & Body Shop

    (5 reviews)

    Had a similar experience to the review from Joshua S…read more Avoid this garage at all costs. Whatever the cost is, it will be cheaper than their labor rates. Dishonest business practices as well. My truck sat for a while after getting rear ended. Ford service center did a full inspection (aside from the body damage to bumper and tailgate) and said it needed new rear brake pads and maybe rear rotors. Drove the truck as is a few times but brakes were shuddering. Then RF caliper was sticking a little and got ABS malfunction warning and a couple of others. Took it to Wiles for work on brakes. Planned to have the body work done there as well eventually. Despite the fact that I had just done the front brakes myself just weeks before the truck got hit, when Wiles called with a list of needed repairs it included pads and rotors all the way around. The other repairs were a new FR caliper and RR parking brake shoes and backing plate, and some sensors. I figure ~$1,500 parts and labor is a fair ballpark to expect. They quote me a price of ~$2,697.00!!! A price close to what Ford charged me to take the top end of my engine off! A few days later, I get them the damage assessment from the insurance adjuster for the body work. Then they call me and say they have a problem with the labor rate the insurance approved at $60/hr. They want $75/hr and say I can fight the insurance company about it or I will have to pay the difference. They say it will be $500 more in labor than what the insurance company has approved. Then they call back again saying they found more damage to the brakes. What more could there be? They already have me for brake pads and rotors all the way around, which was already suspicious as Ford said only the back ones needed work and I already did the fronts, a caliper replacement, and the rear parking brake! How much more are we talking? Another ~$400! Then they call back AGAIN to say one of the parts is backordered so they have to get a more expensive one from Ford and the bill is going up again! That's not how estimates work! You investigate the problem, assess what it needs COMPLETELY and give a quote for repairs and stick to it. Not get the approval to make repairs based on a half-assed assessment and then hike up the bill another half grand because you conveniently "find" more damage and because you can't get the parts for the price you originally quoted! If you give a bad quote and that's on you and you eat that cost, not the customer. Especially once you have their vehicle taken apart and the repairs halfway done with an agreement to pay! That's not an honest way to do business. So now the bill has gone up to $3,127.08. I'm not happy but I approve the cost, but tell them we are going to have to wait on the body work. Then, when everything is finally fixed, I pick up the truck and the bill has gone up another $135 to $3,262.08!!! No explanation for what that was supposed to have paid for, either verbally or on the invoice. Then I see that I have been charged over $1600 in labor costs alone at $100+/hr! What happened to the $75/hr??? Dealerships charge ~$75/hr and they are already notoriously expensive! I was also charged $35 for "shop materials". What is that? The latex shop gloves? Degreaser hand soap they use in the bathroom? Shop towels? It wasn't slide pin grease because they charged me another $45 for that even though I know for a fact it comes in the kits that they ordered. They even charged me $30 for the shipping costs! That's the overhead cost for running a garage and they are charging customers for it! What else do I have to pay for, their water and electric bill too? The sad part is they lost a whole other $3500 job because they were greedy over $500. I will just do the body work myself and take it somewhere reputable with fair prices to do the paint. Stay away unless you have money to throw away and don't care about getting scammed and ripped off.

    Was in from out of state and they took right care of us. Strongly recommend if you're looking for…read moresmart, honest work!

    T W Custom - bodyshops - Updated August 2026

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