Outstanding customer service, they truly went above and beyond! My body work was done in the time…read moreframe given, and I couldn't be happier with the results! Marcel and his team were patient and worked with me and my insurance. Fairly priced, lower then the other local shops! Highly recommend!!

Absolutely will be my go to body shop, friendly and efficient shop to work with, I had issues with…read moremy insurance company and Fern's was patient and worked with me to hold my spot and get the work done which I might say was repaired perfectly and without a hitch, two thumbs up for this shop!

I cant tell how angry I am with these people..I bought a 2016 Subaru Impreza and paid way to…read moremuch..Within 2 days I reported to them that my rockers were rusting..They did nothing..Now 7 months later, they are a mess...They screwed me...

We had a great experience, everyone was friendly and made our vehicle search a great process…read more B&P Chadbourne

They kept us informed about our car the entire time. They fixed the problem the day of service…read more They were upfront on cost and repair needed. Great service. Highly recommend them.

Needed a tire replaced and they took great care of me. Fair price for the labor and they quickly…read morefound the tire - odd size. Definitely recommend

I had the absolute worst car repair experience of my life at the Portland St.Auto &Body this past…read moreweek. My auto ran over a chunk of metal on Route 95 N near Exit 48 . It caused a flat tire immediately. AAA was called and they came and removed the flat tire and put on our spare. We then drove the car slowly to the Portland St. Auto in Bridgton and when we arrived showed them the damaged tire, rim and hubcap and described how it was caused .by running over a metal object on the highway. We asked them to repair the damages. A week later on August 6 , they said our car had been repaired for $268. We then used the car sparingly until 8/31 when we noticed that the steel belts on the replacement tire were exposed through the rubber of the tire. This was very troublesome because it meant the "repairs" to our car had lasted only 3 weeks. Also, seeing the condition of our tires it also meant we were in danger of a tire suddenly coming apart putting me and my family in danger of being in an accident. We brought the car back to Portland St. Auto immediately and asked them to fix the damages which were supposed to be fixed back on 8/6. They said that would cost $603. for a new lower arm/ball joint replacement,new tires and alignment. I spoke to the business owner,Dale about my disapointment with their work and he said that I never told them the repairs they did on 8/6 required a new lower arm replacement. I asked him why didn't they look at the under carriage of my car for damage after I had brought it to them for repairs. He refused to accept any accountability for their obvious oversight and lack of attention to detail. So my advice to any potential customers is to be very cautious about dealing with this company which lacks accountability for their work.

This company does not care about people that they gave estimates to over a year ago now. Dale said…read morehe would paint several panels on my car back in April of 2021. A year later and I can't even get them to answer when they can do it. The paint is peeling off and looks terrible and would have liked to have had it done by now. Busy is one thing but continuously just ignoring people is just plain rude. If you want something done here you better be prepared to wait forever.

Excellent service. Excellent communication. Loaner car…read moreavailable. Convenient location.

Angie was very friendly and welcoming. She listened to what I needed, what I was able to afford and…read moredidn't pressure me at anytime. She had the vehicle I was interested in ready and made every effort to make the whole process easy. Angie was awesome! I left feeling confident I had purchased from the right dealership. The finance department was great too. From start to end the best experience I've had purchasing a car. I would recommend them every time.

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.

Decades ago, Hewitt's Auto Body had a good reputation. I haven't been hit or in any accident in…read moredecades, and didn't realize that Hewitt's had been purchased by POC Collision (or VIVE) back in 2015. As with most good companies that get merged into a big company, profits suddenly take priority over quality. When I went to pick up the car, the estimator at Hewitts pretended to not see the obvious misalignment of the area that was supposed to have been repaired. The gap at the left headlight where the car was hit was much much tighter than that of the right (original). The gap at the hood at the left side where the car was hit was much larger. The left frame member under the hood that held the headlight assembly was still bent, indicating that they had not fixed whatever it was that was bent in the frame. The repainting matched, but there was pitting and splatter. Noting the estimator's indifference, I pointed out the obvious issues to the estimator again, but I said that I would take it as-is. He possibly felt a bit embarrassed, and offered to have the tech try to fix it. I agreed. I picked it up the next day, and though a bit better, it was far from even "good", as shown in the photos. The photos were taken after the "final" repair after the estimator had the tech try to fix it again. The estimator said that he got it as good as he could. The likely culprit at the left headlight is a slightly bent frame member. The misalignment of the bumper cover is likely a re-assembly issue. The paint splatter/chips as shown in the photos are just icing on the cake. In summary, unless your car is a beater, don't take a car that you like to Hewitts. Find a smaller auto-body shop. Update Oct 4, 2025. I had to get under the car to change the oil today, and found three areas where the plastic rivets were missing or just hanging on the bumper cover that Hewitt's replaced. Poor work and even worse quality control at Hewitt's. Updated Oct 21, 2025. The nightmare gets worse. While closing the door, I noticed some black dots on the inner fender that was replaced. The "dots" turned out to likely be fingerprints from when the wet door panel was installed after being painted. While checking that, I noticed that the inner trim was not installed. Subaru Part No. 59140FL000 Name: Cover - Rear Fender, Right Calling USAA for a refund and to see about having USSA be removed from USAA's list, and to get this fixed at a different body shop. The insurance for the accident was handled by USSA, and that part went fine. Over $5,000.

Had a very frustrating experience, maybe because my job was too small to be of interest to them -…read moreendless back and forth with insurance, wound up going elsewhere. Big waste of time.

Took my Jeep to these guys to see what it needed for a sticker. These idiots don't know the…read moredifference between a skid plate & frame components. Telling me the radiator & transmission cooler are one unit, totally wrong. Either they're effing stupid or they think I am. Don't waste your time. Overpriced morons!!!

I highly recommend this garage, they go above and beyond to repair your vehicle !! The owner worked…read moreovertime to get my repair done, (total engine replacement). He showed a dedication to his customers that is m very rare to see these days!