Outstanding customer service, they truly went above and beyond! My body work was done in the time…read moreframe given, and I couldn't be happier with the results! Marcel and his team were patient and worked with me and my insurance. Fairly priced, lower then the other local shops! Highly recommend!!

Absolutely will be my go to body shop, friendly and efficient shop to work with, I had issues with…read moremy insurance company and Fern's was patient and worked with me to hold my spot and get the work done which I might say was repaired perfectly and without a hitch, two thumbs up for this shop!

Decades ago, Hewitt's Auto Body had a good reputation. I haven't been hit or in any accident in…read moredecades, and didn't realize that Hewitt's had been purchased by POC Collision (or VIVE) back in 2015. As with most good companies that get merged into a big company, profits suddenly take priority over quality. When I went to pick up the car, the estimator at Hewitts pretended to not see the obvious misalignment of the area that was supposed to have been repaired. The gap at the left headlight where the car was hit was much much tighter than that of the right (original). The gap at the hood at the left side where the car was hit was much larger. The left frame member under the hood that held the headlight assembly was still bent, indicating that they had not fixed whatever it was that was bent in the frame. The repainting matched, but there was pitting and splatter. Noting the estimator's indifference, I pointed out the obvious issues to the estimator again, but I said that I would take it as-is. He possibly felt a bit embarrassed, and offered to have the tech try to fix it. I agreed. I picked it up the next day, and though a bit better, it was far from even "good", as shown in the photos. The photos were taken after the "final" repair after the estimator had the tech try to fix it again. The estimator said that he got it as good as he could. The likely culprit at the left headlight is a slightly bent frame member. The misalignment of the bumper cover is likely a re-assembly issue. The paint splatter/chips as shown in the photos are just icing on the cake. In summary, unless your car is a beater, don't take a car that you like to Hewitts. Find a smaller auto-body shop. Update Oct 4, 2025. I had to get under the car to change the oil today, and found three areas where the plastic rivets were missing or just hanging on the bumper cover that Hewitt's replaced. Poor work and even worse quality control at Hewitt's. Updated Oct 21, 2025. The nightmare gets worse. While closing the door, I noticed some black dots on the inner fender that was replaced. The "dots" turned out to likely be fingerprints from when the wet door panel was installed after being painted. While checking that, I noticed that the inner trim was not installed. Subaru Part No. 59140FL000 Name: Cover - Rear Fender, Right Calling USAA for a refund and to see about having USSA be removed from USAA's list, and to get this fixed at a different body shop. The insurance for the accident was handled by USSA, and that part went fine. Over $5,000.

Had a very frustrating experience, maybe because my job was too small to be of interest to them -…read moreendless back and forth with insurance, wound up going elsewhere. Big waste of time.

I was actually going somewhere else when I drove past the Lewiston dealership and noticed a…read morepleasantly surprising selection of late model quality options. I immediately turned around to have a closer look and I am very glad at the end of it all, that I did. I ended up buying a low milage, 3-year-old, well-kept SUV. I definitely recommend considering Harpswell Auto when it comes time to finding another vehicle. So why 4 stars instead of 5? The documentation experience could have gone more smoothly.

I cant tell how angry I am with these people..I bought a 2016 Subaru Impreza and paid way to…read moremuch..Within 2 days I reported to them that my rockers were rusting..They did nothing..Now 7 months later, they are a mess...They screwed me...

Had a great, albeit limited, experience here. I just needed to get a sticker. I called in the…read moremorning, same day, and was able to line up a spot at 3:30 pm. Scott was friendly and communicative. I dropped my truck off with a one hour-ish time frame and picked it up at about 4:15. They had replaced a bulb and made a very minor repair to my tail light. They didn't call me to verify but it was $5 whereas most places would tell you the enter part needed replacing so no harm there. All in it was $20 and 90min so I was very happy. I will definitely call them in the future!

My daughter had a screw in her rear tire which we didn't discover until late in the day on a…read moreFriday. We called Cameron's and were told to bring the vehicle right in. The repair was complicated by the fact that my daughter did not have the key to the locked lug nut, but they were able to remove the screw, make a repair, and advise her for further followup when she returned to Boston. My daughter said that the people she dealt with were knowledgeable and kind, and that she trusted them. We have been using Cameron's for close to 40 years and appreciate their service.

These folks are awesome! Honest hard working folks. A place…read morewhere the owner also works on the vehicles. Have taken two vehicles to Quality Auto Care that other garages couldn't seem to fix and these folks made it look easy (and showed me the old parts and explained what was wrong with them). Great folks to do business with. I highly recommend them.

Found theses guys by accident and was able to get them to get my truck back on the road ASAP and at…read morethe right price. Thank you

I hadn't used Autowerks in 10-12 years after buying SUVs from them; however due to the increased…read morelabor costs and overhead costs BMW passes on to the consumer, I decided to try Autowerks again. It was a great experience: convenience of a loaner, on-time service, honest review of service needed and what should be done soon. The difference being that the dealer seemed to upcharge on what is needed and what coud be done. Their overhead charges and labor costs were extreme as well. That said, Autowerks charges a fair amount on labor and additional "Phantom" time did not appear on my bill. Give them a try.

Amazing customer service. These folks are so knowledgeable and take the time to discuss any…read moreconcerns and questions about our German cars.

I wish I could give a 0 star. I fell and it hurt badly. Still in a lot of pain. I was instructed…read moreto place a part delivery in an office that had an unfinished step area and tripped and fell. The man never asked me if I was okay. He never offered any help. I think I pulled something because the pain is getting worst. I am still trying to forgive him for not batting an eye when someone falls right in front of him.

I've taken my car to 3 different shops in the last 3 months to figure out where a whining noise was…read morecoming from. Every single one told me something different and told me I'd need to go somewhere else to fix it. Berube's diagnosed it in 4 hours and fixed it within a few hours of getting the part in. It wasn't cheap, but he gave me options in a few different price points. Bob was nice, helpful, and was insistent that I used their shuttle service (which was so appreciated). The whining noise is gone thanks to Berube's!

Excellent value for oil and filter change, and the staff were helpful, welcoming and friendly…read more Really delighted to find a family-owned quality auto shop in my new neighborhood.

A most egregious sequence of events…read more Agreed upon full day drop off for battery replacement; car did not start up right upon pick up, had faith, and it was dead upon morning. Had to Uber kids to school, call roadside assistance for jump. Was not told until back in person that the reason was THEY NEVER REPLACED THE BATTERY BECAUSE THEY DIDNT SEE IT ON THE PAPERWORK. This was the sole issue that had been discussed for 2 days prior. I'm still pleasant at this point; walk home. Receive call ACCUSING me of not giving them my keys; they strongly believe this because "I gave them the car running". I'm like duh, the battery's dead, that was a convenience TO YOU. At this point, I say "you already didn't render services upon payment in full and now you're telling me you lost my keys, why would I believe you?" I hung up, I'm on my way. On the way on my child's scooter, I get a VM, of course they found the keys. Pete(?) meets me outside, hands me keys, tries to show me "what happened". As I'm already getting in my car, he says "I don't appreciate you hollering at my guy". Well, I don't like the false security of being sent off for paid services not rendered and then getting accused of lying and the possible stress of lost keys on top! Wow! I never even asked for a refund. UNACCEPTABLE.