Just dropped in to check for fireplace surround stone We…read morediscovered multiple shapes, styles and sizes Staff were very friendly and helpful Received pamphlets and prices Also explained that some more expensive items were ordered for stock and sold for less by avoiding shipping charges. Great Shopped around for other items They have many brands of BarBQs They carry various styles and sizes Their choice of patio tables and chairs was also good Next we saw great front doors We had one quoted We shall return

Customer service very unprofessional. Mostly abrupt, unfriendly staff…read more Rather go elsewhere in future.

I ordered a Milwaukee tool and was told because that I would need to send a picture of both sides…read moreof my credit card and drivers license because my billing address and shipping address were different. I wasn't even having it shipped, I was picking it up and they could've checked my identification then. I've bought a few tools there before, but never again. I'll pay the extra couple dollars and shop at Home Depot for my tools. Save yourself from their BS hassle and do the same thing!!!

I decided to contact this company again to make another purchase. I like supporting small Canadian…read morebusinesses and thought it would be appreciated here. Jean Claude-Cayer offers a price match guarantee, and I asked them if they would price match an offer from Home Depot for a tool kit. An employee said yes and gave a code with expiry date to use against the purchase, but when I asked if the shipping & handling was also matched against Home Depot, I got an email back saying, 'You are free to make the purchase elsewhere. The code for the price match has been cancelled and deleted.' They cancelled and deleted their offer for price-matching before its expiry date, did so as reprisal for myself asking a question, and effectively ended further communication. I've read some reviews of Jean Claude-Cayer on Google since then and customers who've faced a poor attitude was mentioned several times in those reviews. From this experience, some people at JCC do seem to have a poor attitude and it will cost them business, as it did here. It appears that asking a question may be interpreted as a personal affront/insult, and correcting that perspective is a good place to start turning their customer service experience around.

The last thing this little store needs is more people crowding through but I can't help myself…read more This is the perfect little shop in the perfect little town to browse for that little gadget you didn't know they made but that you now need desperately. Have fun!