If I could give zero stars I would. This place is the worst. I ordered online only to get my order after 6 people who ordered up front. I ordered before them therefore I should've came first. The staff if there are any working because there's only ever 1 or 2 are some of the rudest people! I will say at least this time they let people know there would be a wait due to being short staffed - that was appreciated but the wait was still unneccessary during a lunch break. & this was just todays experience - I normally don't come here because the food is not that good and the wait times suck and the service is atrocious! honestly after today I probably won't be back. read more

This is my go to Taco Bell. I love it because the staff are always on top of it, they never get my order wrong, and everything is fresh. They even give you more sauces than you need. I've never dined in, but the drive thru is pretty quick! Sometimes I have to pull around and wait, but I don't mind because I know it's being made fresh. I recommend! read more

Taco Bell - Nacho bell grande. - Fast Food Near Me - Norwood, Ohio

The cashier was slightly rude. We asked what the difference was between the deluxe cravings box and the discovery box. Her response was the burritos are different. We tried to explain we couldn't see the menu. It's not lit up well and everything is so small. The cinnamon twist was literally a bag of crumbs. They were tasty, just not your typical cinnamon twist. The soft taco shell was over done. The edges were super crispy. I would have enjoyed a crunchy taco more. The taco was more greasy than usual. read more

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If I could give this place zero stars, I would. I wasted over 30 minutes sitting in the drive-thru before I was even allowed to place an order. When I finally got to the speaker, I was told they were out of rice -- the MAIN ingredient in the item I had literally come here for. How does a Taco Bell not have rice? Completely ridiculous. After ordering I was stuck in line for another 30 minutes! WHAT ON EARTH!? What made it worse was the staff's attitude. No apology, no sense of urgency, no customer service whatsoever. They acted annoyed that I was even there, like serving customers was an inconvenience. If you hate your job that much, maybe management needs to take a hard look at how this location is being run. This was not just a bad visit -- it was unacceptable. The complete lack of organization, care, and respect for customers makes this one of the worst fast food experiences I've ever had. I won't be back, and I'd strongly recommend others avoid wasting their time and money here until Taco Bell corporate steps in and fixes this mess. read more

absolutely horrible. i asked for nacho cheese on my food.. didn't get it they was rude when my little sisters went in to get it fix wanted to be rude especially the manger and not only did they mess my food up the messed up the whole order. they do not listen to you at all whatsoever definitely will NOT be returning. get it together taco bell read more

Went back to TB, thought "maybe third times the charm" I WAS WRONG. Chef decided to leave the door open while "cooking". Then rudely denied me of my right to water telling me to use the hose outback. This is inhumane unexaptable, neandethalic behav read more

This is the slowest Taco Bell in the history of the world. It is not fast food by any stretch of the imagination. I mean Taco Bell tastes good. So we keep making the mistake of ordering food there. And then waiting 30 minutes or more for our food. I think you could go to a sit-down restaurant and get your food faster. I see about six employees in there. Yet it takes 30 minutes for your food. I don't even know how it is possible. I could make my own tacos in the time we have been sitting here. They just would not taste as good as those sweet, sweet tacos. read more

Only thing good about it was the food. But everything else was horrible. The restraunt itself is so unsanitary and unclean like they don't even have any janitors. The tables were so filthy and the seats had crumbs all over them, not to mention they don't even mop the floor. And it's probably one of the slowest taco bells ever. It took over 45 minutes just for my food to be done. Would not come again. read more

just went there to get food ordered a 2 piece dinner an the wing they gave me was the size of a chicken nugget so I drove back around an the lady was rude this kfc is a joke I'll be going to the one on redbank everytime I want kfc at least there nice an give out quality food 9 dollars for a skimpy dinner read more

I need to stop giving this place the benefit of the doubt. The drive thru takes 30 min at MINIMUM and when you do finally receive your food it looks and tastes like they pulled it out of the dumpster. Use the time you will end up wasting here and drive to literally ANY other location. read more

Sit in the drive thru. 8:00 on a Saturday night. Get to the speaker and I get "sorry for the inconvenience - I'm only taking delivery orders" I honestly don't know why I bother trying with this crappy place anymore. read more

Took over an hour to get my food and when it got here it was cold. The grilled cheese burrito barely had any grilled cheese. this place is awful read more

My wife and I drive past another Taco Bell 15 minutes to get to this one. I've worked at Taco Bell before, so I know how rude people are in the drive through even when you are doing a great job, so I don't blame them for not being preppy. The wait is long, I will admit. But you will never find a better Taco Bell or KFC preparation. We both have this Taco Bell KFC marked on our Favorites. They aren't gonna make you feel warm and fuzzy but DMN the food is good! We go in the evenings around 6:30 read more

Taco Bell - Famous chicken bowl - Fast Food Near Me - Norwood, Ohio

Taco Bell hung up on me when I tried to order it was super unprofessional, and it was super disrespectful

It's rare this place has decent food. Mostly just filler like lettuce and rice. It's like they forget to add the core ingredients most of the time. read more

Horrible and RUDE drive through employee. Cut me off in the middle of ordering and when I said something about it over the intercom .I got a rude lecture when I went to the pick up window! I just drove off with no food,I will NEVER go there again. They acted like they were doing me a favor. read more

Almost every single time I've been they say "food delivery only" when it's no where near closing time. Very frustrating.

As people said... should've lowered my expectations being Taco Bell but this experience was worth the eye roll I'm sure this post will bring. Came in tonight to get a quesadilla for my boyfriend. They charged me for someone else's order. Go figure. But when I tried to ask them to fix it, the guy literally hushed me (I was calm til this) and told me there's nothing he can do to fix it and that I need to reach out to my bank to dispute the charge. He also told me that the person who paid for the order I paid for had called the store already and that we were 'all fine' and it's 'handled already' which was a bunch of lies as well. I was the one that paid for the freaking order and I know I didn't call before I tried to come back.. I know this is bull because I've worked in the fast food industry before. It's a simple fix that he did not want to take the time to do. Really dropped the bar of expectations for me lower than the lowest you could imagine. Not only that but the food is always trash and always wrong. I don't know why I continue to come back but rest assured after this time, I'll go learn to make my own Taco Bell. Peace out. read more

I know it's only fast food but y'all could do better. My food was squashed all together, the drive thru was slooowww, which I get busy times but when I get up to the window and there's only 3 employees, I have a problem with the store, not the employees. read more

Ordered... mean mugged. Opened bag at window. Mean mugged. Missing items... "you paid... go..." Wanting to feel like you'll be shot over $2... priceless. read more

If I could give zero stars, I would. Chili cheese burritos with extra cheese barely had anything in them. Opened them up and there was just a smear of chili in there and a pinch of cheese. It's all tortilla. Looks like someone just wiped their a$$ on a tortilla, threw some cheese on it and wrapped it up. All food cold and stale. I live just right down the street, not even two minutes away. I used to think that it was insane to see videos of fast food workers getting their a$$ beat by angry customers. Not anymore. Absolutely no integrity. Just shut it down. read more

So.  Here's what happened.  Me ( 16 year old male) and my friend ( 17-year-old female) decided to go to this Taco Bell. And the food was meh. It's Taco Bell, what do you expect but it was chill we were left alone inside and everything was going great.  After we finished eating we decided to throw our trash away like nice people. Apparently one of the trash cans didn't actually have a trash bin inside, so it spilled on the floor.  Me and my friend noticed and decided to walk out because we were embarrassed to say anything.  This was the start of the absolute Joyride you're about to read about. After we walked out. The manager or employee (we don't really know) walks out and starts screaming at us that we're not welcome back in this Taco Bell ever again  because we spilled our trash and didn't clean it up. He continues to scream at his on and on about he's going to call the cops. At this point I'm starting to get fed up. So I screamed back, "you're screaming at a bunch of  teenagers that threw away trash in a trash can" and I yelled at him to grow up because he was acting more immature than any teenager that I've ever met.  After that he gets even more angry and starts to approach us fast.  So you know this man is probably in his 30s and 300 lbs. So it's intimidating to see him huff and puff trying to get a breath just to get to your car.  I tell my friend to get in her car as fast as she can because I don't know what he's going to do.  We both get in our cars and try to drive, but my friend is starting to have trouble getting away. He gets a picture of her plate.  Since she didn't get away that fast, I went to the Burger King parking lot that's right next to the taco bell, opened my window and continued to apologize, I said "I'm sorry sir it won't happen again." He continues to yell he's calling the cops. But we got away with no bumps or Bruises.  We just had to go to a different parking lot and calm down because we were very scared.  At the end of the day this man needs to be fired from this establishment.  yelling at a bunch of teenagers for throwing trash in a trash can is absolutely unacceptable and is laughable and shows the kind of man he truly is. read more

As a pedestrian, I attempted to enter the Norwood, OH dining room at approximately 5:30 PM. Doors were locked. I then stood in the drive thru for 15 minutes. The line was quite long. When I arrived to the window, I was told they don't take walk-ups, because it is against their policy. I explained to the man at the window that I had been in line for quite some time, the doors were locked, and could they just please take an order. He refused. I get it. There are policies that employees have to follow. But I was upset about the dining room being closed (during rush hour and dinner time.) So I asked the gentleman at the window for a regional/district manager's number. The man literally became irate and told me to leave his window and he would not provide me with any information whatsoever. (I spoke with a corporate complaint line representative that evening when I arrived home. According to them, the dining room was not supposed to be closed.) He attempted to close the window with my elbow resting on the window track. Assault maybe?? After going back-and-forth for several minutes, and still refusing to give me upper management's information, he finally said he was going to call the police. Almost laughable. I told him to go right ahead. I moved out of the line, so the other customers could get their food. The police were there within minutes. When they walked up to me and saw me in my business attire from work, they literally started laughing. They didn't even ask me for my ID or NAME as they saw I was not a threat. I simply told them I wanted to have corporate's number because I was refused service. They walked up to the window and asked the man for his name and corporate's number (per my request.) Surprisingly, he all of a sudden had all the information for them, that I was not provided. I have opened up a complaint against this particular establishment. Unbelievably, nasty and poor customer service. I understand policies, but the way he handled it was absolutely egregious. My initial complaint was not even about the man, it was about the dining room being closed. But I will definitely see to it that this man realizes the error in his ways. read more

I have never posted a negative review in my life. Also, I am very aware that everyone is short-staffed and am really patient. I often give generous tips to the person at the window because I know they are working double hard. Now on to this taco bell. I used GPS to get there, and I couldn't really tell if it was a taco bell because there was no sign on this side of the building. When I got up to the pole with the food displayed, All it said was "KFC" and a lot of advertising and the tacos where there but no sign of TACO BELL. OK. Reasonably confident at this point. Also, I sat there at the pole, thinking this must be the ordering place, but could detect no speaker, screen, nothing. No voice from anywhere. So I moved forward in the line. Got to the window, she said "I don't have an order from you." I apologized and explained I literally couldn't tell where to order. She started yelling at me that i didn't wait long enough and she had a million things going on,what did I expect etc. etc. Then she told me she could not take my order because she had all this food for people waiting behind me. Bottom line: (including driving time) 40 minutes wasted because they didn't want to sell me food. read more

Crappy service( except the manager) the majority of the staff was rude. They argued that a coupon wasn't good when we received it from them and it was still in a valid date. read more

I came here because I had a free taco coupon after donating to their charity campaign. This place was so disorganized, and the staff was less than helpful. We waited 20 mins, and after that we didn't get our free taco. Then they said they weren't going to do because they didn't know it was still going on. I argued with them saying it was still within the active dates. And then one worker said I had an attitude. I'm going to have an attitude after waiting a long time and not even getting my full order. Worst experience with a Taco Bell. read more

The food here tastes old and always has a strange smell. Every time we order from Uber Eats our order is wrong. This is partially the restaurants fault as well. I would be careful eating here, the food/hygienic practices are not safe. read more

On the KFC menu I ordered the Chicken Sandwich and I took one bite out of it and it was overcooked so much I thought my teeth where going to break it was very hard and very little for $ 3.99 read more

This used to be a friendly store with good people. Now it's all attitude and weird. Taco bell in general is not a choice for me anymore because they all have ridiculously rude and inaccurate people working for them lately but this store today takes the cake. read more

Very fast service at the drive-thru. They are very efficient and always get my orders right. read more

Taco Bell - Fast Food Near Me - Norwood, Ohio

Missing half the items in our order (5 items), with no one else in line. Terrible customer service from Tenay 'manager' who refused a refund and simply said well have a good night. As for someone in the service industry myself, I would certainly hope your job performance is reviewed based off your incompetence and unsatisfactory customer service. Jesus Tenay you had one job, was is really that hard? Next time at least ATTEMPT being polite and genuine as well your simple, but clearly hard job of taking an order and placing in a bag- you're working for Taco Bell- good luck with future endeavors ... if they ever come. read more

I rarely visit fast food chains and when I do I expect two things: fast food and predictability. This place had neither. Stopped by at 10:20PM last night after moving into a new apartment. We were exhausted, hungry, and ready for some crunchwrap supremes. First thing that went wrong was the 20 minute wait in the drive thru. There was a total of FIVE cars in the drive thru. Not 50, but 5. Not sure what degenerate was working inside but when fast food gets made and delivered slower than a sit down restaurant, you may have a problem. Second thing that went wrong was when we got home and opened up the usually glorious crunchwraps and they were as dried out as grandmas skin. It had more leather than Sunday football. (Pic included). Taco Bell: I hope you don't wonder why everyone goes to Chipotle. Your service is atrocious and your food has gone down hill. Maybe rein in your franchisees better before they taint your name more. read more

Taco Bell - Leathery, old Crunchwrap Unsupreme. - Fast Food Near Me - Norwood, Ohio

I'm still currently in the drive thru line but this is the rudest Taco Bell I've ever been to, we'll see how the food turns out. I'm vegan I ordered a bean burrito fresco style add potatoes and a double decker taco sub beef w black beans fresco style and after being cut off in the middle of ordering with "ya I got that &?" 2 times they tell me my total is $1. I'm just confused. Just pulled up to the second window and got hit on by the dude and laughed at after I told him I'm a lesbian and also married. read more

Wow. Just wow. Worst Taco Bell in the entire city. Waited in line for a half hour to have an employee come out of the back kitchen door and yell to the drive through (about 7 cars) "we are closed! Closed! None of you people are getting food!"- with profanity- this was one hour before they were supposed to close. Absolutely ridiculous. I know it's a fast food restaurant but that's unacceptable. This is right after we had gone to another Taco Bell location first and there was a hand written note on the door stating "due to call off we are closed" (3 hours early). Done with this trash place read more

the service was terrible my family was going to eat Taco Bell and when we got there we said it will be a minute and he cuts us off and said "yep" like a d- bag and then we ask for 2 soft burrito's and he said " well burritos are already soft" so all I'm saying is don't go to this taco bell read more

had the audacity to ask my friend "are you sure you need all that soda". the workers are rude and their customer service sucks

I mean....It's Taco Bell, so lower your expectations. This is actually a Taco Bell/KFC, which means you can please all of the drunk passengers in your car at 12am. This particular location is popular because it's the only Taco Bell in the area, so anytime after 10pm on a weekend the drive-thru gets packed. Unfortunately, I don't think they can handle it because I usually have to wait in the drive-thru line at least 20 minutes before I even order. The food is...lower than average for a Taco Bell/KFC, but not terrible. I've honestly never been here in the light of day, so I don't know what it's like on the inside. haha read more

Fast food restaurants are kind of difficult to review. The brisk churn of employees can take a quick and efficient experience into a depressing game of "stand around and wish people knew what they were doing." The Norwood Taco Bell has been on both sides of this conundrum for as long as I've been going there. Your best best is to utilize the drive through. The cashier and hand-off persons are generally friendly and get your order right. It's worth noting that the hand-off person is often ESL which can pose short term challenges for communication if you have a special request. If you have to go inside, be aware that the combination of confused patrons, low functioning employees and generally grimey interior will at best leave you annoyed. Norwood diners love to order slowly, confusingly and pay with whatever currency they have the least access to. Floors, drink area and dining tables are often dirty or messy. The lunch rush does not treat Taco Bell well. The food is generally totally ok. It is Taco Bell and meets whatever expectations you have for Taco Bell. It's hard to earn much better than a "Meh" for fast food. It's cheap and does the job, but can sometimes frustrate or annoy. That is exactly what you should expect from most Taco Bells and the Norwood locale does not break that expectation in any way. read more

Every single time I come to this place it's a joke. Not only is the drive thru line incredibly long and slow but the employees are rude and they mess up the orders. I waited in the drive thru line for almost 40 minutes last night. While there were 5 cars in front of me, three employees came out to smoke and were outside for at least 10 minutes. When I finally got to order, they had me wait 11 minutes at the menu before taking my order. 11 minutes of just waiting. Seriously this place is just a joke and is awful and they need to fire everyone there and start over. read more

This is the worst Taco Bell location I've ever been to. That's saying a lot because I used to work at Taco Bell. Absolute terrible service. I came here three times and employees told me that they were out of service. Bull crap. Learn how to run a fast food joint Taco Bell and fire your employees who can't get their job done. Save your money and go to the Taco Bell on Highlands because this place is complete crap. read more