No stars at all . I called them to fix a water leak. They assured me that they would be here tomorrow. That was over 2 weeks ago. I was told that they would be there. They NEVER showed up. As a result of their lack of service, I now have to pay a 423 dollar water bill. I own 120 of the bill. Like every month. Obviously they have never heard the term "plausible reliance ". Your company may want to contact an attorney to explain it to you. If not,mine will!! In my opinion,you owe me 300 dollars and I intend to collect! Not a very good business plan. read more

I had Taft plumbing come to my rental to clear out a drain that my renters filled up with food. Requested the service person to call me when he got there and to deal with me the owner and not the renter. Never received a call from the service person. Luckily I called my renter and they were there and asked to speak to them. He said I had a small leak so I told him to go ahead and fix it. By the time the service person got done it cost me almost $800. He never called me to tell me any of that information and found out once they mailed me the bill. Won't be doing business with them ever again and sure won't recommend them. read more

Like all peninsula contractors, you just stand in line waiting for them to call you when they are available and if you have plans, you either cancel or miss out. But, that's not why I'm leaving the bad review. My system was venting septic smell into my kitchen area when I do laundry. The kitchen does have a venting problem, which I can fix, but there is a vent stack just a few inches away from the washer so there's no reason to be venting 30 feet away. The plumber did some mansplaining to avoid getting into a big job. So, I will be putting on some coveralls and climbing under there myself rather than waiting and trying to convince them to actually troubleshoot which he didn't do on the first visit like I asked for. It's a house I recently purchased and the previous owner did a lot of wonky stuff. I thought it would be one project off my list, but no.... read more

Taft Plumbing & Septic - Washer should vent through this stack - Plumbing Near Me - Ocean Park, Washington

Last year my water pump went out and I called Taft to fix it. It is just my 86 year old mother and I. We recently had sprinklers put in as well by our landscapers. Taft put in a new pump but they pump they put in was not strong enough to run the sprinklers. They had put in a 1/2 hp pump. Our landscapers said when they put in the sprinklers it was based on 3/4 hp pump and Taft put in a smaller one. I called Taft and the woman on the phone was rude!!!! She also said that they would NEVER put in a smaller pump unless we told them we couldn't afford it but that is not the case here I never told them to put in a smaller pump and I wasn't trying to save money. I didn't even know at the time there were diffrent sizes! I asked her if they could just put in a 3/4 pump and we will pay the difference. She would not do that she said she would send out her guys to fix it with a conversation part. Well that didn't work either and the landscaper told me you cannot turn a 1/2 hp pump into a 3/4 with just a part that they probably just made it so the 1/2 hp pump pumped out the most water possible. Needless to say they wouldn't do anything else and it still wasn't running the sprinklers and I was billed 1,000 for the work and the pump! I ended up paying it and calling Belks. Well Belks came out and gave us a 1hp pump and put it in and they charged us the same 1,000!!!! So they did the same work and gave us a way more powerful pump for the same price. NEVER would I ever recommend Taft they take advantage and overcharge! The woman is the rudest ever as well ....they shouldn't be in business here on the peninsula! read more

Second time I've used them, both times solved the problem without expensive replacements. Highly recommend!

Wow, the level of rudeness and unprofessionalism by the owner of this business is truly astounding. We needed to replace a kitchen faucet and wanted to support a local small business, so we stopped in to see what they had at Taft plumbing. The owner was rude and unhelpful when we asked a couple of questions. We brought several pictures of what we currently had to make sure we purchased one that would work. I asked if we could return the faucet if it didn't work. She said there was a 10% restocking fee. I asked would we still have to pay that if we it didn't work with our existing plumbing, she replied, "What wouldn't work?" Not being a plumber, I didn't have an answer to that. We should have left at that point. Her employee rang up the faucet and it came up $13 more than the price listed under the sample. I asked about that and she said there was a sign on the counter that stated the prices might be higher than listed if they hadn't had time to change the sticker. I looked, it was at the bottom of a piece of paper that said prices subject to change, on a counter strewn with other papers. Again, we should have left. Instead we overpaid and took the faucet home to install. Unfortunately, we quickly realized that the connectors didn't fit with our existing plumbing, even though it was the same brand faucet. So we went back to the store to see if they had a adapter. They did not, and told us we would have to replace all the shut off valves. At this point we finally smartened up and decided to return the faucet. We asked if we could have the 10% restocking fee waived as most of the parts were never even out of the box, had shown them a picture of what we had and were concerned that it might not work. The answer was no. We returned it, took our $26 hit and left. We immediately call a local plumber who was very helpful and had much better reviews and decided to hire them to replace our faucet. We also found the same exact faucet for about half the price. We have learned our lesson and will never return to Taft plumbing. read more

I am glad Taft takes on small jobs as well as the big ones! I needed a refrigerator water line installed, I called on a Thursday and the polite gentleman told me that they should be able to get to me within a few days, putting me on 'a list'. Monday morning arrived, and got a call from tech Mike that he's ready to come out and could be there in 'ten minutes' - now, realize, that most people 'working from home' on a monday morning, arent entirely dressed lol, so it was a bit of a rush to get some pants on before Mike showed up lol Anyway, Mike surveyed the situation, made a good decision for placement of the outlet, turned off the water, opened a hole in the wall and had it quickly installed. Nice job I didnt realize that Taft doesnt do the finishing work (drywall) and that I will have to complete that part of it. On the phone I was quoted $95/hr for labor (reasonable for loaded labor rate), and I assume my bill will be in the $200 range or under, so am happy with that. They dont charge on the spot, they send you a bill. I'd recommend Taft and if i need addl plumbing work would call them again. read more

will never use them again. Mike was awful. Had them connect my new sink and put in a new water heate. Six months later had to have someone else fix the sink because it leaked and the water heater rust after one year. Mike never said sorry or took any responsibility. Never again. read more

We have a 1986 home that needs repairs. Taft was recommended to us in July, 2020. It is now November, 2020. Three visits and three months later, and all they have accomplished the to replace our well pump and tank. That work was good, but we still have low water pressure in the upstairs baths, a broken toilet in the master bath, and no cold water in the laundry room. The employees are friendly, courteous and capable. But, the supervisor has been very discourteous. read more

Taft Plumbing has always made sure my business can be up and running as soon as HUMANLY possible. They are always up front and honest of times when they are available to come and fix whatever problem has come up. For a small business in a small community they go above and beyond. Thank you Taft Plumbing! read more

We are doing a bathroom and thought we would stop by for a few pieces. It's just about as friendly inside as it looks outside. It was a terrible experience. The customer service was horrible and the lady working there was down right rude. read more

Taft plumbing has done work for me, both at my home and at work. Both times Travis arrived quickly (including fixing a sink issue first thing in the morning during the AM rush!) and was friendly and professional. When I've needed to purchase items from their retail store Anna or Clayton helped me find what best suited my needs, and when they didn't have the faucet I was looking for in stock, they ordered it for me. Wonderful small town, community supporting business. read more

If you need plumbing help on the beach, Taft is a great way to go! I have always been impressed by their courtesy, promptness and the quality of their work. As a home owner I have had the pleasure of working with them a few times and each time I have been impressed. read more

Avoid this company at all costs. If you read some of the other reviews you will see the same message. This company is entitled because they are the only ones in the area. They have left me, and after reading other reviews, multiple other people, without water after promising business. Every time you call, no one knows whats going on and they have to write down a message and "call you back" which they never do. Resulting in you having to call again and again. Finally after getting them to send someone out they promised me to order equipment because my well setup was ripped out by the previous owners. They Promised to have it in by the end of August, it is 2 months later and they plain do not care. THEY DO NOT CARE WE HAVE NO WATER and they are the only ones in the area that could help. I don't know who would want to do business with a company like that. But I promise I will make sure to lead customers elsewhere as long as I live. I ended up talking to Moerke & Sons pump and drilling out of Chehalis, and after showing them the equipment list Taft was going to get for me, they laughed at what a joke it was and how the system they were going to get me was gonna fail within the first few years. This company does not care about the customer. Only themselves. Avoid at all cost and make them realize that the CUSTOMER is the important one, and not them. read more

No water they just said they'll out me on "the list" and call me when they can, luckily I found someone who understood I needed help right away read more

This is an example of a company who is the only one on the Peninsula and they act like it! I called them on Monday for two items..one ..no hot water..They said that they would come " at the end of the day" on Tuesday. Then at 2:30 on Tuesday they said they could come over. I was t home..thinking that "late in the day "meant about 4 pm. So they said they go on to another call and get to me afterwards. Never heard another word. Then when I called Wednesday morning they said they could come but couldn't give me anytime. So, I rearranged my schedule and actually stayed home all day Wednesday. Not only did they not show up but they didn't even bother to call me! So, today( Thursday) I called again, no apologies for not calling that they weren't coming..even acted surprised by that nicety ! The again I was told that they would come " late in the day". I told them I would be home by 4pm. Again they called me at 2:30, and would not come at 4:00 pm, because if you can believe this..they were going to help those on the list before me! So why did they not go there first ? Now I'm told they are already " to busy" to come on Friday..and that they could come on Saturday a condensending guy named Jim told me if I paid the weekend rate of $130.00 an hour. It was like a threat! Sorry folks but in Seattle no plumbing business would treat clients like this..they'd be out of business. What a unprofessional demeanor and cavalier attitude! Good luck getting Taft Plumbing to your house! They will never come to mone! read more

We have used Taft Plumbing twice now, once in 2008 for our new low-flow toilet, which was seamlessly put into an old mobile home with flooring issues. No problem for those guys! Then, today we had our water heater go out. It started leaking a few weeks ago and we called and got a quote, and when it blew today, they were here in one hour - ON A SATURDAY! The charge was a tiny bit higher than quoted, since the heater was 33 years old and there are new codes in place for installs. But they worked well within what I think was incredibly reasonable for the amount of work they had to do. Please ask for Dick, or Clayton, both friendly, smart and explaining things well to us poor ingorameouses without a clue about water heaters. Now we have an American made, 20-gallon tank, with a shut-off valve in a wide pan and a 5-year guarantee. And add to all that, Clayton put down a walkway so didn't track dirt going in and out the back door on a rainy day here on the coast. I'm thrilled. We will always use Taft Plumbing and highly recommend them. read more

not very good. We had a tub surround put in. They failed to support the tub correctly. I wound up doing it myself. They passed the buck. Also the women who answers the phone there is very very harsh and rude.We used taft for a while but no more and I suggest others do the same. read more

I had used Taft plumbing before, the plumber was pleasant but flooded my home. They took ownership of the damage. I thought to give them another try since they were honest and the plumber pleasant. However in making another appt. they were not good at returning calls since during business hours they did not answer or the one who set appt. was not available. When appt was made to assess the job, I was told that prior to the day they would give me a estimated time. No call back on estimated time. I called on the day of the appointment and was told they would get right back with me. 3hours later no call, called again and women(Kate) who stated she was responsible for scheduling, stated she could not give me a time or estimated time do to owner being on job and would not call to get one, but I was to be available for him to drop in at any time during the day. I requested a call about an hour prior to him coming and was told it was not done, that I might get a call just prior to him coming. Kate spoke with irritated patronizing tone, would ask me a question then talk over me to reinforce that she was unconcern over the inconvenience of one waiting all day, and then state she was doing all she could do to help, which was incongruent and disingenuous.Thus I waited all day only to call back one more time when no one showed up to be told at 4:50pm that he would not be showing up, but I could reschedule next week. This passive aggressive attitude by the "scheduler" does not speak well of Taft Plumbing customer service, or their ability to rise above past professional mistakes. read more