Summary - Don't use them. They'll promise the world, and deliver half-done work. Don't pay until they are 100% done, because its impossible to get them to finish the job. 10 months ago our job started, and after months of no responses, we gave up and are going to try to finish ourselves.
Longer story - We hired this company based on recommendations from our interior designer. Initial design went pretty smoothly, and ultimately their reviews were good so we moved forward.
Work started in November and seemed relatively on pace. Then we saw some things being done opposite of the plan. So I went down to talk to the project manager (who had designed with us) and she was like "Oh yeah, I lost our copy of the plan so I was trying to do it from memory." That was our first red flag....
Along the way we ran into these issues:
-Tried to put a gas line junction box in the middle of the small grass area in our back yard. When they easily could have put it somewhere else. Eventually after asking mulitiple times they moved it to part of the mulch area.
-Our main feature was supposed to be a roaring fire pit. They installed a new product (unknown to us) that couldn't even stay lit more than 5 minutes with a barely visible flame when it was lit. We had to BEG, and ultimately get our lawyer involved for them to fix it.
-Over and over they would promise they were going to come onsite to work towards finishing it, only to blow us off with no communication.
-We were supposed to be "first priority to finish things up in the spring" but they would occasionally show up and do a few things before leaving promising to be back soon...
This was a $30,000 project, and they never finished it. The only way we got it as close to finished as it is...we got our lawyer involved.
If you're considering working with them, they'll be great during the design phase until you give them some money...then your project suddenly is the bottom of their list.
Run away. read more