Emily was terrific. She returned my call right away & took care of my problem accordingly.read more

His emails seem to be answered by AI. You are better off calling and Allison will help you. She…read moreis very good.

Had such a wonderful experience sitting down with Juleigha. She is very knowledgeable and gave…read moregreat recommendations on what to go with. She thoroughly explained the policy and answered all my questions. I highly recommend her to anyone searching for a policy!

Max and the Statefarm team were amazing/He got me a rate I could afford. Max was professional and…read morecourteous. The Statefarm employee was genuinely concerned as to my needs and my quest for the perfect car insurance rate. Living in NYC is not easy with high rents the everyday hustle and bustle and over crowded streets. But a rate was found that fit my budget. Way to go MAX!1

Promise to get quotes same or next day. Call a week later, told my agent will call back . Never…read moreheard back again . Terrible customer service

Jim and his team are the best. I use them for my business and personal insurance needs. There…read moreservice and knowledge are second to none and would highly recommend folks insurance. As a full service agency, they access the best insurance carriers and get you the best price. I referred folks to a friend and his umbrella policy saved them hundreds of dollars.

I rarely leave negative reviews, but my experience with this State Farm agency was deeply…read moredisappointing and, frankly, concerning. I worked directly with Marian Cotter, who, unfortunately, demonstrated a lack of clarity, accountability, and professionalism throughout our interaction. From the start, she appeared unfamiliar with my account details and struggled to provide accurate or coherent explanations regarding my policy. Prior to purchasing my vehicle, I made multiple calls to the Sean McCarthy State Farm office during standard business hours to obtain precise insurance quotes. I clearly explained my situation, that I had been in an accident and needed to understand exactly what my monthly premium would be before committing to a new car. Each time, I was quoted consistent figures. However, less than a month after securing my vehicle, my premium unexpectedly increased to over $300, with no prior notice or proactive communication from the agency. When I reached out for clarification, I was dismissively told, "I don't know who you spoke to, but someone quoted you wrong." This response was both unprofessional and unacceptable, especially given that all prior communication had been with their own office. At no point did anyone explain that quoted rates could significantly change after underwriting review--a critical detail that should be transparently communicated to any customer making a financial decision of this magnitude. When I expressed concern about the sudden increase and explained that I could not afford a $737 insurance payment, I was met with a shockingly indifferent response: "Yeah, probably," when I asked if I should return my vehicle. This lack of empathy and guidance was both discouraging and inappropriate. Additionally, when I requested to speak with a supervisor, I never received a follow-up. Instead, without my knowledge or consent, my policy was transferred to another agency days later. This was done without any communication, explanation, or courtesy outreach. Overall, this experience reflects a serious lack of professionalism, transparency, and customer care. I would strongly advise others to proceed with caution and ensure all details are clearly documented and confirmed before making any decisions with this office.

Please please be very careful with this agency. Ana Maria Martins was supposed to cancel my new…read morepolicy on 2/10/23 since I chose to not purchase the new car. Every few days I would reach out to her via phone and email and was continuously told my refund will be "credited back to my card" in a few days. Every time I reached out the answer was "another one or two days". By 3/3/23 I still did not receive it. I then called the underwriting department at State Farm and a supervisor informed me that Ana did not request the cancelation until 2/28/23. The supervisor informed me it was because Ana held off to get commission from the sale of the auto policy. I was called back on 3/7/23 and was informed they do not refund to a debit or credit card. They only send a check. On 3/7/23 I was told it was printed and mailed. Today is 3/11/23, still no check however other things from state farm dated for 3/8 and 3/9 were in my mailbox today. Please do yourself a great service and completely skip this specific office. It should under no circumstances take 5 weeks for a refund without the refund even being received.

The team at this State Farm location is 5 star through and through. Response time is immediate…read more Staff is friendly and efficient. Any and all questions answered. I never felt like they were trying to get one over on me like other insurance brokers. Amy P is a rockstar, sharp shooter and guided us in every part of the process. We were getting ripped off on our homeowners insurance that just continued creeping up and creeping up. With State Farm we were able to save $2000 on homeowners and combined with our auto saving another $400. They made the process simple and straightforward! THANK YOU!

Amy was knowledgeable and easy to work with. Highly recommend this branch of State Farmread more

I finally got to work with Dorina Guida after a few months of waiting for the stars to align. From…read morestart to finish Dorina was an absolute pleasure to work with. She made sure she was accessible at all times, even on the weekend, and corresponded with me within minutes many of the times I reached out to her. She graciously took time out of her busy schedule to weigh all the options for me to figure out which made the most sense. I will absolutely be continuing to work with her and her agency in the future, as it's hard enough find a reliable and trustworthy agent. Dorina checks both of these boxes and more! Thank you, Dorina!

This is a great insurance company. And saying anything nice about an insurance agency is a long…read moreshot. But seriously honest people working here and they really try to look for a less expensive alternative for great coverage Even though I don't know anyone by face. You can tell that they are real humans over there. And you are not just another account

My quote was double the rate I got at Progressive. I should have just started with ChatGPT. Could…read morehave avoided a useless phone call.

Thank you so much Matt for the help very easy going and informative I really appreciate it office…read moreis also very friendly as well

Unbelievably professional and helpful. I've never dealt with a broker for my insurance before…read morehaving always had my insurance with Geico and before that Allstate. That was until a friend recommended Mike at Malpigli & Associates. He spent at least half an hour on the phone with me explaining all of my coverage and what each was meant to cover. He showed me that high deductibles are not always the best value and showed me where my coverage could use some improvement and where what I had was good. It became clear pretty quickly that if you only spend 15 minutes on your insurance you are probably missing something important. He took all of my information, explained how the companies underwrite and what they all look for. He promised to get back to me in an hour or two and he called me back in half an hour with rates from three companies that were less than what I was paying with lower deductibles and higher coverage. He recommended a company I had never heard of but came to realize is a great company. (Utica National) He saved me $848 over Geico lowered my deductibles and tripled my coverage. He also gave me rates for Travelers, Hartford and Progressive but Utica was the best for me. He said he would "squish the lizard" and boy did he! If you're getting ready to pay your car insurance do yourself a BIG favor and call Mike at Malpigli and Associates. You'll be glad you did. I know I am.