I'll be honest, I had never heard of Carbon Health, but I needed a quick visit and found them…read morein-network on my insurance provider's website. I booked an appt for the very next morning online and got there right as they opened for my 9 am visit. There were 2 other folks in line before me who had times after mine (9:15 am), but I'm not gonna hate on them for being more punctual. So, just something to keep in mind if you like being on time. Stormy at the front desk was super nice and welcoming, too. Overall, this was an efficient visit. I don't think I waited longer than 10 mins in the lobby before I was called back for vitals. There was some time between that and actually talking to the physician, but not that long. I felt the staff were professional and cared. I was in and out of there in under an hour. After my visit was done, Stormy let me know there are other locations where I'm from in TX, so that was definitely good to know for future use. I know some reviews have mentioned shady business as far as charges go, but I can't speak to that. I was happy to see my copay was only $25. I'd say overall, it was good quality care for the experience.

I came in after a sports injury with what turned out to be a complete Achilles tendon rupture,…read moreconfirmed by MRI three days later. At my visit to Carbon Care, however, the PA diagnosed me with a partial calf muscle strain and confidently ruled out an Achilles injury without performing the Thompson test, which I found out is the standard clinical test for this exact injury. I was told to follow up in two weeks with no imaging ordered. I want to be fair, the staff was kind and the PA wasn't dismissive. However, if you're not an expert in something, it's also okay, and I believe your medical responsibility, to say you're not the expert and refer me to one. The missed diagnosis meant I left without the correct treatment plan for a serious injury, and I only got clarity by seeking a second opinion the next day. If you come in with a suspected Achilles injury, especially after a pop during push-off, I'd encourage you to ask specifically whether the Thompson test has been performed and push for immediate imaging to confirm. Don't let two weeks pass before finding out. Fortunately I had some strong advocates in my corner to push for a second opinion.

Every staff person I encountered was friendly, competent and calm. Last time I was there was six…read moreyears ago and I received great care then as well!

We had a great experience at the CareNow on State Line. Staff was very professional and friendly…read more They got my son in immediately after we completed the check in paperwork and were able to get his prescription sent right away for his Flu. We worked with a MD and nurses and everyone was wonderful.

I've been a patient of this medical group for many years and can say that I've been satisfied with…read morethe level of care that I have received. My situation is this; I had a standing six month long appointment to see my primary care physician, I received a call from his office, spoke to his nurse or a scheduler stating my appointment would be cancelled for the next day due to bad weather. She gave me a new date 3 weeks from my original date. I immediately began receiving text and emails saying that I needed to schedule an appointment with my PCP. Since I had been given a new date I called to see why I was receiving rescheduling text and emails. My PCP's nurse returned my call she was very rude and condescending and spoke to me in a very unprofessional manner. I will pursue this issue further.

I really felt that my visit to my Doctor was a waste of time and money. I filled out two forms…read moreregarding my mental health status (results indicated moderate severe depression) and nothing was ever mentioned in the least about them in my appointment with my doctor. I mentioned other things that were bothering me physically and those issues were barely glossed over. Instead of uping my medication or prescribing me something that could help, all that I was told were things that I should and shouldn't do. The office staff sent me to the wrong waiting room and I truly believe that I was overcharged for my visit. The office staff thought that I was a new patient and I have been going there to the office on Holmes Road for years and have seen the same doctor for years. I left there feeling not good about my visit. Really the only reason that I went to my appointment was so my current medications for urinary issues could continue to be refilled automatically at my pharmacy. Definitely NOT one of my better visits to my doctors office.

I hated this place lol. No bra, no clean things, and not even allowed to use the phone or have my…read morebelongings? Yeah no.

This hospital killed my uncle. Stay away from this hospital if you value your life…read more Several errors were made, and my uncle suffered. They then transferred him to palliative care in a nursing facility in an attempt to cover their misdeeds.