Permanently closed! Taking online appointments but the location is permanently closed poor planningread more

WOW The definition of ARROGANCE If you are a good listener then maybe they can help you.....but if…read moreyou care to be involved in your care , prepare to be ridiculed for daring to question a Doctor. I don't believe I have been talked down to like that since I was in grade school. Just for fun tell the doctor the sky is blue and I am sure you will get a lecture about how you are not qualified to judge the color of the sky and the doctors SUPERIOR training and experience lead him to say the sky is purple or any other color just not the one you mentioned. In closing , if you are looking for a partner in your healthcare KEEP LOOKING If you are a sheep and are looking for a sheep herder hit the butterfield road location

This morning I had to take my dad for a surgery, and we went to Loyola Ambulatory Surgery center…read more Let me begin by stating that I was tired since I am not a morning person at all, and when we walked in I was pleasantly surprised of how spacious the waiting area was. I brought a book with me because I wasn't sure how it would be in the waiting room, and I was pretty happy to see that there was a television on the corner wall and GMA was on. They have a little coffee bar next to the reception desk which is nice especially if you did not have time to grab a coffee beforehand. The staff was great at giving me updates throughout my dad's surgery and "recovery" period afterward. I was able to meet the Doctor who performed the surgery and they let me see my dad right after he woke up which was great. The staff is was just a 10/10 of how they handled family members at the center.

If you need to get surgery this is the place to go. The nurses are awesome! They really care…read moreabout the patients and they take time to explain everything.

One is not even able to give a blood sample here without being poked by a needle several times so…read morethat these incompetent Phlebotomists "can find a vein" To top it off, each of the 2 Phlebotomists is only allowed "2 tries and then you have to drive all the way to Gottlieb/Loyola in Melrose Park Just the very worst possible Healthcare Even worse than Healthcare in Developing Nations

BE CAREFUL. BCBS approved, ha! During my appointment I was told they would like to administer a…read morehearing test. I specifically asked if it would be "covered by BCBS because I do not want to be screwed financially". Was the person uninformed or a liar? Both? I got screwed $$$$$$

I cannot give this business enough praise. Before scheduling with them I had called over a dozen…read moredifferent infusion places, very few had a real person to answer the phone. But I got ahold of Edward, who was at a location further from my home, and then Kristen. Both were very friendly, knowledgeable and helpful. This past year I had an extremely negative experience when I needed an infusion and ended up with an unexpected bill. Kristen and Premier were very sensitive to this and put up with a grumpy old man. I felt as though they went way above and beyond to assist me through this process. They reached out to my doctors office and corrordinated with the staff there to assist me. When I was reaching out to other centers some of them made the comment "we don't do stand alone iron infusions, there's just not enough money in it for us..." At Premiere I never felt like it was about the $$ or a profit, I felt valued and that their biggest concern was my health, getting the treatment I needed and addressing my insurance and financial concerns. Kristin made me feel valued, genuinely concerned and empathetic. When I arrived at the center I was warmly treated and it was a very comforting pleasant atmosphere. I was made to feel like a VIP, as if I were their only patient. Nice amenities and genuine greetings and inquiries about how I was feeling. I had two extremely friendly and attentive nurses who throughly explained everything they were going to do prior to proceeding. They were attentive to my needs and made me feel welcome and comfortable. There is no doubt in my mind where I will be going when I need this service again.

Scheduling is great, the nurses are kind and treat my son with care, and listens to him. We are…read morethankful to be able to get his infusions in the suburbs without having to drive downtown. It is very convenient for us and we're thankful for their service!

The joint commission is accrediting body, so they make sure that all the hospitals and treatment…read morefacilities have standards of care. So I am happy that they exist, even if the people working at managing those clinics and hospitals can be frustrated at all the expectations and audits by the joint commission. That is stressful. But the good things is That's how you are able to have quality care. Plenty of open space Parking, and lots of fun eateries, and the Oakbrook Center mall around here.

Apparently Duly Health and Care is now charging patients who send messages to doctors via the…read morepatient portal (My Chart). Previously this service was free but now they are charging. Ridiculous to pay a hefty charge for a question that the doctor probably took a minute to answer. Didn't receive any notification that this change was taking effect or never would have sent a question. EDIT: I did a Google search and found this: "While most MyChart messages will remain free, replies that require medical expertise and more than five minutes of your provider's time may be billed, as we do for other medical services. If a MyChart message is billable, we will first bill your insurance provider, as we do for all other medical services."

Here I am again. Check-in was quick and easy. Staff were…read morevery accommodating as usual. This still begs the question: Why am I still not walking well on my own? Why am I still in so much pain? Well, I'm here getting an Electromyography (EMG). An EMG measures muscle response or electrical activity in response to a nerve's stimulation of the muscle. The test is used to help detect neuromuscular abnormalities. During the test, one or more small needles (also called electrodes) are inserted through the skin into the muscle. The test sounds worse than it is. Dr. Mercurio was excellent. I'm confident she will help. Our hope is to find out also why my left leg and foot are numb. I'm finished now and look forward to the results.

Faculty never seems to know what's taking place as they don't communicate with each other. The…read moredoctor never seems to be in, reachable by phone, or available to help. There is no "on call" doctor either. I pay $40 copays just for an under two-minute consultation. This "pain management" clinic has absolutely no resources in place to help their clients get off of the medication they've had them on for years. You will be in it alone as you're puking your guts out laying on your bathroom floor. Not to mention it takes over 24 hours to get a call back- often times they won't call at all because they never seem to be in the office. If you're employed they won't take this, or the paperwork you need for work, seriously, and thanks to the Head nurse in particular, who didn't think said paperwork was necessary and/or important, I have lost my job- and with it- health insurance. The only reason I was trying to work in the first place. They see your pain as a cash cow. For your own health and sanity- seek other care, where they actually see you as a person. On every visit they have you fill out a form, but they don't ever look at it or what you check off. They don't care about your shortness of breath, depression, anxiety, and chest pains- as long as they get their money they're good.

I am an RN and my husband was having a repeat radio frequency ablation procedure. At registration…read moredesk, he was told he needed a wheelchair because he uses a cane. He does not use any assistive devices, yet they kept insisting it was in his chart he did. My concern is they didn't have the correct patient because they didn't ask for the required identifiers. After his procedure, they wouldn't let him sit up on side of cart to get dress because they were afraid he would get dizzy. Instead, he struggled to get his pants and shirt on while lying flat. They immediately got to the wheelchair while never assessing if he was dizzy after getting him up from lying position. Almost forgot to take out his IV. Nurse extremely rude and don't follow current practice standards. As a nurse, I have to say this ambulatory surgical center provides poor nursing care. His surgeon was great but works for Midwest Ortho. Too bad Midwest Ortho doesn't run the place.

I was scheduled to have surgery on two of my toes on my right foot at the Oak Brook Surgical &…read moreMedical Center, 2425 W. 22nd St., Suite 101 Oak Brook, IL 60523. A couple of days before my surgery, I received a phone call from this facility, telling me I needed to be there by 9:00 AM and to bring my proof of insurance. My sister drove me and came to the front desk with me to sign in, she was then told that she could not stay with me so she left and went to breakfast with her daughter. After the receptionist copied my insurance cards, she led me to the locker room, where I was instructed to strip down to my underwear. As soon as I was undressed and given a smock, I was put on a bed on wheels and they put a needle in my arm that was hooked up to a bag of fluid. I was wheeled in to the surgical area where I just sat for some time. Then one of the nurses came up to me and asked who was staying with me for the first 24 hours? I told her that nobody told me that I needed to make arrangements for someone to stay with me for the first 24 hours when they called from their facility to let me know what time I needed to be there. I also stated I would ask my sister when she came back. Several different nurses started coming up to me with iPads for me to sign my signature and documents before I was wheeled into the surgery room the print was so small and my glasses were in the locker room that I couldn't even see what I was signing. I was told by them it was just basic insurance information. Then the nurse from the anesthesiology department came and asked me to sign a document to release them from all harm after my surgery for the first 24 hours. I refused to sign the document and told her that the girl that called me on the phone to tell me what time I needed to be there never told me that I needed to make arrangements for someone to stay with me the first 24 hours. She stated that they would have to cancel my surgery, I did not respond to that. Then she had the doctor come out and talk to me. I repeated to the doctor that I would ask my sister when she came back and that I was almost positive she would agree. He seemed to be ok A few minutes later, the nurse from the anesthesiology department came back and asked me to sign an another document again that I couldn't see what I was signing, again because the print was so small. She said that it had nothing to do with our previous conversation and it was just a routine paperwork. I was drowsy by then I signed the document, then she looked me in the eyes and stated "Now we are not liable". She was an evil person that wanted me to know she tricked me, had she not said anything, I would have never known this and not realized how evil these people were. That was the last thing I remembered until after the surgery was over and I was awake again. They also had me sign a document stating that the doctor explained the risks of the procedure and that all forms anesthesia involve some risks and no guarantees or promises concerning the results of my surgery. This was never told to me either. The Oak Brook Medical and Surgical Center is an inferior crooked business with cold and unfriendly employees. They also have a lot of bad reviews on Yelp and other websites. I now realize that what they do when you get there is designed to get you to sign their documents without being able to see what you are signing. I have never been to a hospital or doctor's office where this signing of documents is not done at the front desk, where you could read the actual copies of what you were signing. This rushing you in is designed to take advantage of you. I will never go back to the facility again for anything, and I would advise the general public to stay away from them. I also believe that the State of Illinois needs to step in and change the way they are doing business and taking advantage of people. I also read online that were billing patients over what their insurance coverage. When I called Medicare, I was told that even though they haven't billed me yet, they have my account noted that I will be over billed over my coverage. I also believe that the State of Illinois needs to step in and change the way they are doing business and taking advantage of people. They billed Medicare $28,000 for the surgery on my two toes. I was fortunate to have good insurance companies. They got nowhere near what they were asking for. My surgery was 01/17/25. On March 3, 2025 I received an another bill in the mail which was a duplicate of one that was already paid by my insurance but it had a different doctor's name on it. I called them and told them that they had to process it through both of my insurance companies before I would pay it. They don't give up!

Canceled me a week before appt after waiting for 9 months!…read moreUnable to reschedule for another additional 4 months. Unbelievable.... No words but ... Rude & incompetent!!

The lab part of the office is 3rd party of lab corp; it does not matter if you have an appointment…read more It was over an hour after the appointment until you actually get your blood drawn. Absolutely awful experience if you have your day planned accordingly.