To the staff at London Regional Veterinary Emergencey…read more Peter and I wanted to thank you for all the kindness and empathy that we received while we were witness to Dfer's sudden fall into illness. You are amazing people showing such care and support. It takes special people to deal with family members whose emotions are raw. Forever grateful for the time and support that the vet provided while we came to the difficult decision of what was the best path forward for Dfer and us. It truly takes special people to work in your environment. Also for the retrieval of Dfer's body from Gateway after we had changed our mind about having him cremated. This has given us such peace to know that he is buried in his favorite resting spot. Lots of love, Marlene & Peter P.S. The card was sooo very thoughtful!

I called to put my elderly cat down. I asked how much it would cost to euthanize. My cats. Lady…read moreproceeded to tell me it'd be $138 plus $50 far as I'm concerned purposely neglected to tell me that it was gonna cost another $280 walked in did what had to be done going to pay the bill find out they jacked me lured me in with lies on the pricing and then turned around and was like oh I'm sorry I forgot to tell you I assumed you knew as if people euthanize their animals every fucking day and they should know this information I highly recommend you take your animals somewhere else. Don't deal with scammers. Do not come here. If anyone goes there you know anybody who needs to go there do not I repeat do not deal with these people. There is a garbage way to run your business and they should be ashamed of themselves if I could give a negative star review I would this is the biggest trash company I've ever had to deal with says a lot the lady behind d the counter should lose her job shady af

This is THE WORST place to take your pet. Our cat Izzy had a stroke on a Saturday night. We went…read moreto the hospital. You can't go in. You have to sign a clipboard. A tech came out looked at her and said "she's breathing ok". That. Was. It. Izzy died the next day. This place is useless.

waited for five hours outside in 80 degree heat, not allowed inside the building. never got my cat…read moreseen. I've probably exacerbated his condition by making him sit in the sun with me like this. Will never, ever be taking an animal here ever again. abundantly obvious they don't care if your pet isn't actively dying this very minute.

It was the hardest decision taking my 17-year old kitty Franklin to the vet for end-of-life care,…read morebut the vet & the hospital staff were so kind & empathic, & they assured me that they thought I was making the right decision given his weak state. They took me to a quiet, private, cozy room & after examining him, they brought him to me in a plush bed & I think even Franklin felt comforted. They told me I could take all the time I needed for final cuddles & goodbyes, & they offered only judgement-free compassion. Had it not been for the heartbreaking situation losing my boy, my experience with this vet hospital would've been very good & I wouldn't hesitate to visit them again.

When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

Aside from the fact they don't have a working fax machine (why?) I've never had a problem here…read more The staff and doctors were extremely helpful and compassionate with me when I had to put both my elderly dogs down within two months. I've also never felt as though I've been overcharged or misled. The vets I've seen are very good at explaining situations, sometimes complete with diagrams. Since most people post reviews to complain but not so often when they are satisfied/happy I'm posting this.

BELIEVE THE REVIEWS Too many DRS too many rotations of vet…read moretechs assistants etc (not really DRS nothing said was scientific) so many opinions nothing held true but GIVE US MORE $$$ at the end my pet died and it was something they never even checked in the 5 days under their care PLEASE STAY AWAY

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

We called them at 5:30am because our Corso woke up with sudden mobility issues and was crying in…read morepain. They explained that they only have one doctor on staff till 8am so we may have wait a little. We got there at 8:35am and was greeted by the receptionist. This person had ZERO personality or compassion for our fears and concerns and we stood there for 10 minutes filling out their precious forms while our dog sat there crying. These people need some serious lessons on how to communicate and deal with people experiencing the fear and worry of a sick pet. Before we were even brought into a triage room, they made sure to charge us with the ~$255 assessment fee. We were brought into a triage room and told that the technician would be with us shortly. It was ONE HOUR AND FIFTY-FIVE MINUTES before someone finally came to check on us. "Triage" is NOT the right word for whatever that was. The technician was with us for five minutes asking questions and then she said, "The doctor will be with you shortly" and she left the room. Another 25 minutes passed before the technician returned and asked if they can bring our dog into the back so they could do their assessment. STILL NO VET. This is NOT emergency vet service. This is an understaffed walk-in vet clinic. After a 10 minute assessment, our dog was brought back into us and the vet spent 10 minutes explaining what they felt was wrong. She was very clear in the steps they recommended and VERY clear on the costs for each of those recommendations. Evan after agreeing to two prescriptions, she left to type up the summary and write the 'scripts. That was another 35 minute wait, all the while our dog is crying and whimpering in pain. Do you and your precious pet a favor and AVOID THIS PLACE. Zero personality, zero consideration for the animals, zero communication, zero compassion, zero, zero, zero. What a scam. Run. Avoid. Go elsewhere.

Our family was treated with kindness and compassion. Considering they didn't know us, or our pet, I…read morefelt they handled the situation with professionalism and courtesy.

Heartfelt thanks to the hospital for their compassionate care,…read moreDear Beattie Hospital Team, I want to extend our deepest gratitude for the incredible compassion and kindness you showed during one of the most difficult moments of our lives. When we brought our beloved 14-year-old Chihuahua, Chico to your care we were heartbroken to find out he was in distress and needed to be put to rest. You're gentle and empathetic approach in delivering that news made all the difference. We were already overwhelmed with emotion and when we explained that we couldn't afford the cost of euthanasia we never expected the response we received. Your decision to cover the cost so Chico could pass peacefully and without suffering was an extraordinary act of kindness. We will never forget. Thanks to your generosity Chico's final moments were filled with dignity and love and that means the world to us. From the bottom of our hearts, thank you. Your compassion brought compassion in a time of great sorrow and we are forever grateful. With sincere appreciation, John Lorette and Nathalie Glasgow.

I won't take my fur babies anywhere else! Amazing techs and vets. Very pleasant and knowledgeable.read more

I cannot express the gratitude I feel for the care we received when we had to euthanize our…read moreprecious Kitty , Sambo, on June 26/26. The entire staff handled the entire process of decision with enormous empathy. While they offered choices to lengthen our dear cat's life, we assessed the odds and the advice and easily chose euthanasia as the odds for survival of our kitty were grim. I thank Liz and Linda at the front desk and Dr. Meredith Allum for her compassion and handling of our Sambo's peaceful end.

I took my dog in for emergency care as she had been vomitting for days and was not eating. The…read morewait time was reasonable and the initial care from the vet was good BUT it went downhill thereafter. I was called back to feed my dog since staff were afraid of her. Despite having an IV, they were unable to give her calming meds. While she was supposed to stay overnight, I ended up bringing her home as the vet-techs were too afraid to treat her, I had to disconnect the IV myself. The most worrisome is that although they took an x-ray, they missed colonic torsion. Had I not taken her to another ER, she'd be dead. The other ER had no issues treating my dog which required an emergency surgery to save her life. She remained in their care for 2.5 days without issue. BVE prolonged my dog's suffering. Thank you to VEC for saving her!

We have been clients of Beattie Animal Hospital since 2016 Since that date we had three Emergency…read moreincidents that should of been handled with their clinic during regular office hours. Instead, they refused to take us in as they were booked with clients for the day. Instead they immediately referred us to their Stoney Creek location for Emergency care costing us way more than necessary. When in each case it could of been handled in their clinic. The Veterinarian's that work at this hospital are never there for long, and most are not very personable with your pets or people. With owning multiple pets there is also no discount applied. In conclusion we strongly recommend to look elsewhere for a animal hospital. We have moved on and so happy with our new clinic, including the more reasonable fees.

First visit. Not impressed. Said heart worm test had to be done and I could not sign off. $583…read moredollars for wellness check, heart worm which I could not decline, vaccines but rabies was not needed, pushed for blood tests. Then had to buy 6 month supply of heart worm medicine. Vet did not even look at me during dogs examination. It's expensive!!!

[Do not go to Central Toronto Veterinary Referral Clinic (CTVRC)]…read more To fellow pet parents: Do not be misled by some positive rating. My experience reveals that this hospital selectively solicits feedback only during "smooth" visits while ignoring cases fraught with issues. I urge you to scroll through their other negative reviews; you will notice a recurring pattern in management's responses: a defensive, gaslighting tone that blames the owner to deflect from their own clinical and communication failures. I am sharing my senior cat's (12.5 years old) journey to warn you. While their surgical skills may be adequate, their post-operative "care" is a transactional nightmare. 1. Management's "Gaslighting" & Refusal of Accountability When my cat suffered a preventable post-op infection due to their vague and insufficient wound-care instructions, the response was not professional concern, but aggressive defensiveness. The manager's response (see attached screenshot) is a masterclass in "victim-blaming." Instead of addressing the lack of guidance, they attempted to weaponize my "attitude" as a concerned owner against me. It took immense pressure to receive even a reluctant apology. They would rather argue for an hour than admit a flaw in their protocol. 2. Aggressive Upselling & Disregard for Quality of Life Despite Milou's advanced age, the specialists pushed for extreme, high-revenue options like full-limb amputation and chemotherapy. They hide behind the "we must list all options" excuse, but the narrative was clearly steered toward the most expensive and aggressive procedures. It felt less like a medical consultation and more like a sales pitch that prioritized their bottom line over a senior animal's peace of mind. 3. The "Emergency" Illusion vs. Reality They claim to have constant emergency availability, but my observations in the waiting room suggest otherwise: Feb 12th: I watched the parents of a shaking dog wait for over three hours--having to eat lunch in the waiting room--only to be told to go home because the facility "lacked availability." Feb 26th: In the room closest to the lobby, I heard a male doctor loudly exclaim "Everything looks bad!" before even closing the door. This performative alarmism seems designed to instill fear and pressure parents into high-cost decisions. 4. Transactional Professionalism Their recurring response during crises was: "This is all we can do." While technically a statement, the dismissive delivery earned this 1-star review. Compared to my local vet (Juno), CTVRC's communication is heartless. They offer "free rechecks" as a funnel to pressure you into unnecessary, billable tests. To the CTVRC Management: I anticipate your canned response: "You could have brought him in for an emergency check, but you chose not to." Let me be clear: seeing how you treated that shaking dog and how you spoke to that dog parent, I knew returning would only feed your revenue stream without benefiting my cat. God and Karma see the truth. Regardless of the polished PR responses you post here, the universe knows whether you truly care for animals or just the transactions they represent. If your intentions are not as you claim, karma will eventually do the work. Summary: Save your money and your pet's dignity. My experience was purely transactional and lacked basic empathy for a senior animal. Read their responses to other 1-star reviews--the blaming the victim style tells you everything you need to know about their ethics.

They ask for the full estimate on invoice to be paid upfront at once after their basic assessment…read moreand will not accept insurance. Similar alarming ER/critical care experiences documented on Google and Yelp reviews. Lack of informed consent - there is not enough medical information provided to explain diagnosis/treatment. No matter how many times you probe, they will not provide results of blood work. Breed, gender, age and list of current medications are all important in ER assessment - they are deficient in capturing the proper history which can contribute to the failure in diagnosis.. My invoice was $4300 including 6 hours of critical care but vet then wrote in health records "recommend referral to a hospital with ICU capabilities" . If you hesitate in paying or state that you want to leave, euthanasia in their clinic becomes central to conversations. By the early morning of this nightmare, a tech (while handing back my dog depleted and hanging from her arms) , stated that my dog was now hypoglycaemic. Please save your animal's dignity and call a hospital capable of providing informed consent and the urgent ER care your animal needs.