the associates know exactly what they are doing, I have been donating here for 2 yrs and have had…read moregreat customer service. They are busy and busier at peak time but are efficient and get the lines knocked down

I have never written a bad review before but the staff are the most disrespectful people I have…read moreever met. They talked down to me like I was a child and did not even respect me as a person. When I said I felt disrespected by how they (The 1 nurse they have and some other woman) were talking to me, they resorted to personal attacks. In what way is that professional?!? I will be finding another donation center that does not treat me like a piece of trash. I am extremely disappointed.

These people will find or create any reason to not pay you or do their job. Absolute waste of 2…read morehours only to be deferred for "wheezing". Everything else came back perfect. These people will use the most arbitrary excuses to simply not do their job.

MORTIFIED! That's what many people would be when publicly disclosing that they donated plasma for…read moremoney. I'm not those people. The process was pretty easy. Show up with a social security card, I.D., and proof of residence, answer some questions, watch a few videos, get your weight & blood pressure checked & you're in. The paperwork & videos are for first timers only & take about an hour. The plasma collection itself takes roughly another hour. Here's the process. You're seated in an upholstered reclining thing and a friendly phlebotomist inserts a port into your arm. The machine separates the plasma from the rest of your blood and gives you the balance back. The port isn't really painful, but it is a little uncomfortable. I was paid $100 for my time & plasma, which is well more than I make per hour at my job. This is an introductory rate, however, and the typical donation probably earns far less. How much less you ask? I don't know because the CSL website makes no mention of the typical rate. Closely guarded secret? Annoying. Afterwards: I didn't feel great. I was tired and hungry with a slight headache. Hangover isn't the right word for the symptoms, but it is def in the hangover family. No matter, a two hour nap took care of 90% of the feeling and I was 100% myself the next day. This is NOT something I'd recommend doing before work or on a day where you have important things to accomplish. Also, get there early and beat the rush. Unsurprisingly, regular plasma donors are NOT generally early risers. I'm going to do this again, as my next donation will also net me 100 clams for an hour sitting in a chair. After that, we'll see how far the compensation is reduced before I decide to return.

I went for several months a while back and I started back up again recently. I always referred…read moreeveryone I knew. I've always been treated very well and I greatly appreciate that. I'm having trouble getting conclusive bloodwork back this time but I'm waiting patiently to be able to return.Thank you to all of your staff!

I went to the Austintown location to switch from another plasma center. I donate twice every week…read more There is an ad on their site saying they pay 100-125 for the first 8 donations. They rudely let me know that was last month. I probably would have stayed but especially the male didnt want to be bothered. I consider myself their customer and should have been treated accordingly. Just not a very welcoming place!

I've donated blood here a few times, but my last visit in 2023 is one of the two reasons I don't…read moredonate blood here anymore. During my last visit, the phlebotomist screwed up on drawing my blood, and blamed it on me for apparently "not drinking enough water", and left a huge bruise on my arm. The second reason I don't donate here anymore is because of the constant phone calls I get from the business telling me to donate. I will NOT recommend this place!

From the owner: Vitalant is the nations largest independent, nonprofit organization focused exclusively on…read moreproviding lifesaving blood services. We comprise a network of about 120 blood donation centers in nearly 30 states, and provide lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S.

This location is the best place to donate blood/platelets/plasma in Cleveland! I've been coming to…read morethis location exclusively for over two years now to donate blood every 2 months and donate platelets about every 3 months on average. The staff is top-tier, the snacks are abundant and varied (I stock up and fill my purse!), there is plenty of seating, comfy chairs, and of course, every platelet chair is hooked up so you can watch Netflix while you sit still and help save lives! Before I had to switch jobs last November and now no longer work in a hybrid role, I was here at least once a month. The staff all know me by name and after coming back after a 6 month absence, I was welcomed back with open arms!! Love it here!

I am AB Positive so I regularly donate at the Red Cross Warzel Center. Located on the near East…read moreside of Cleveland they do a fantastic job of making the donation process as easy as possible. You can find the donation times online for blood, platelets and plasma. Once you are signed up they will send you reminders and the day of the donation you can do the Rapid Pass to save you time when you come in. Located on Euclid Ave. you get buzzed into the parking area, sign in to the building and then go to the donation area. The check in process is well run and efficient. Since they limit the number of appointments at a time there is no waiting around like you may encounter at some of the blood drives. The plasma donation works by taking your whole blood and then returning the platelets to you, so it takes about 1 hour from start to finish. The staff is incredibly friendly and professional. They take very good care of you and make sure that you are OK throughout the whole process. After you finish there is a nicely stocked snack area to get some sweets and beverages. Red Cross also offers some bonuses such as T-shirts, hats and gift cards at various times during the year. If you are looking for a great way to help others consider making regular Red Cross Blood, Platelets or Plasma donations. It is a great way to give of yourself.

a staff member was rude to me and I emailed corporate about the situation a week later I was called…read moreby the center and told that I was being deferred becuase i "made some female staff members uncomfortable " I AM A GAY MAN ! Even if I wasn't the staff member who was rude to me looks like a beaver got hit by a semi truck directly in the face and got thrown off the road into a beautymart I'm also autistic and I've told the managers that sometimes I have difficulty being seen as rude even when I'm being sincere or having my sense of humor be misinterpreted.... To defer me at a time when things are so volatile with government assistance programs is extremely problematic it's clearly discrimination and retaliation for complaining about the rude staff member. I accidentally dropped an fbomb today when the girl I complained about and her friend refused to come unhook me from the machines and I had to wait for a different staff member to come over when she couldn't get her device to scan properly I asked her to "please just take out my needle cus It (f*) hurt " for this I was deferred. They refused to do their jobs and somehow I now have to go without ......

The woman that did my assessment her name is ( Heidi )not only was she rude. She laughed at all the…read moremedication's that I was taking with the nurse on staff.. She asked me personal information when the door should've been closed. just very rude customer service don't recommend anybody going there. This woman should be fired. i'm glad you found enjoyment making fun out of somebody Absolutely disgusting you should be ashamed of yourself. For it to be a staff member at a plasma clinic when everybody should be professional, , making fun out of somebody's disability because they're on medications is absolutely disgusting you should be ashamed of yourself I will be talking to my attorney about this and they will be getting a call. This place deserves no stars