I had a very bad experience with America Car Rental…read more I specifically paid in advance and reserved a car with automatic transmission. When I arrived, they told me they did not have any automatic cars available and could offer only manual transmission. I asked for an upgrade or a higher-class car with automatic transmission, but they said they had no automatic cars at all. Since I had no other choice, I was forced to take the manual car. The car they gave me was very old, poorly maintained, and in bad condition. It did not feel safe or reliable. This is unacceptable service. If you don't have the car type that customers pay for, you should not confirm the reservation or take the money. I do not recommend this company and will never use them again.

El coche alquilado NO funcionó después 300 metros desde la salida de la oficina de Infinity Rental…read morede Playa del Carmen en calle 10, el carro quebro en la avenida Benito Juarez sin asistencia de VIP/Infinity/America, (como confirmado desde l'operador telefonico de la asistencia) hasta que a la noche la Policía secuestró el carro. Al día siguiente no había coches disponibles, dijeron en la oficina después de una hora y media de espera . No me devolvieron el dinero, no me dieron un coche nuevo. Al día siguiente se ententan de sacar otro dinero de mi tarjeta de crédito. He hecho dos denuncias a la policía. Perdi el dinero de 3 dias de alquilo 164 Usd El deposito 600 Usd 215 € de boletos per tres personas en Chichen Itza