They taking the money and dont provide the service , horrible ! dont waste your money or here , simply THEY DONT CARE ! Michel from customer service , rush me holded me on the line for almost hour in order to handle me to the manger and guess what, even the manger didnt talked to me . i cancelled one on my vehicles 2 months ago , I didnt get the refund , this after many times i send them the cancellation letter and called them multiple times , NOTHING read more

Don't waste your time here. First customer service is super rude & sucks! I was costumer for 3 years. I would pay my insurance in 3pymts. for 1yr policy. They have a down-payment $350 and then $415 for 3 payments, total $1,595 for 1yr policy. No other insurance has a down-payment. Never had claim or have any record. I traded my Honda Civic 2018 and purchased a 2024 Honda Civic. Since my policy was paid for 1yr I called to change the VIN's and pay the difference (if any) however I was told that my current insurance doesn't want to insure my car because it's a "new car", then I was offered a different insurance for $4,000(1yr policy). What?!??? Bad! Bad! Bad costumer service/sales! The cancellation process was difficult too, I wrote a cancellation latter on word and emailed it however they said I have to write it by hand. haha Alright, never received a confirmation that my insurance was cancelled, or my money refunded. Super unprofessional. After no reply, I called and was told the policy was cancelled however for the refund amount I have to call back in 3days and check again. I said why you guys don't just refund it when you receive it. You have to call. - he replied. My new policy is with Progressive. Paid in full $756.50 for 6 months policy. Cheaper and better coverage! The differences are big. Deductible for comprehensive and collusion on both is $500, however Bodily injury each accident, medical bills, hit and run coverage is double from my Tarlo policy! Thank you for not accepting to insure my new car, you did me a favor. read more

It's almost 2024, and I still can't pay my bill through an automatic payment system... although, that's not what I'm upset about. This is my 2nd late payment in 3 years, and I'm trying to pay online rn, but because they like to change your account number often, I can't! And don't you dare think that you can look it up by your name... nope! There's a lot going on rn, and my bills are the last thing that I want to think about! Ts is such an inconvenience. Idk what my dealership was thinking! I'm changing tomorrow! read more

I don't normally write reviews, but after realizing how much they were charging me it honestly makes me sick. I was paying $720 on three I finally decided I can't do this no more so I went looking around and I switched to progressive and now I'm paying only $398 for the same three vehicles. It should be a crime to charge somebody almost $1000 like that's crazy to me and the other crazy thing is, I was actually paying for this for two years and never once used my insurance. read more

DO NOT GIVE YOUR MONEY TO THIS COMPANY!!! I CAN NOT stress this enough DO NOT give them your money. Long story short I had this Talro auto insurance company and another driver hit me. He had the SAME EXACT insurance company but they DID NOT help me in my case at all they denied everything. And my lawyers passed on my case because they said the case would take too long and by the time they would get anything there wouldn't be enough to go around. PLEASE DON'T GIVE THEY YOUR MONEY!!! I don't know how they are still in business but I know I will NEVER give them another cent of my hard earned money. read more

Talro Insurance Agency - Auto Insurance Near Me - Chicago, Illinois

Overpriced and won't cover much. My policy number changed and I was not informed. When I couldn't make my payment online I was charged extra fees, although it was their fault. read more

Nelly gave exceptional service! Thank you for the excellent customer service and for finding exactly what I needed. If you need insurance ask for Nelly :) read more

Spoke with a rep by the name of Connie and she was so helpful in taking my payment and also making sure I had the self serve option of making my payment online as well she deserves a raise... read more

Great service, and patient & helpful agents working with my claim. Beatriz Duran & Berenice Hernandez. Really Did great in getting me taken care of & looking good and running again. read more

Luis is definitely one of the worst insurance agents out there. Sells policies that only benefit him. He sold me a policy that had horrible coverage and never thoroughly explained it. He is a liar and manipulative. If you want cheap insurance that will abandon you in the time of a claim then come here. If you want good insurance run away. Stay away from them and Luis. read more

Didn't even use this insurance canceled right away when I got the chance or as soon as I got my mini van.... Put a down of 160 and it was non refundable... what bs company policy read more

How come nobody gave me a head up I wish I would have come here first... I called to get an insurance quote...ok I get 2 different prices two different times.... ok I get the insurance cheaper than I thought for 2 cars...however, I had to call 5/6 times just to get a card mind you I'm at the dealership like hello I need the card faxed so I can go....needless to say...the car was in accident. I call and they send me to another number ...wait what... I call and the lady that answered the phone act like I was totally irritating her hold on that's your job...If you don't like doing claims quit and take your attitude elsewhere. Only got a claim number no follow up call nothing....an no I'm not paying the deductible let the person that hit my car pay for it...come to find out she didn't even have insurance....however, I will look for a better insurance agency ..y'all suck read more

Two weeks later since down payment no INSURANCE CARD ,asked for it 4 times , Erika promised an email ,nothing,hung up on Twice the rep did apologize . Horrible don't do it .I had the same insurance company for 5 years with not one problem ,this comp was recommended by the car dealership Global Auto Finance . I should have declined .as I type this my husband is on the phone and refused to hang up until we get the email nothing so far.... read more

Cancelled my policy for no reason without telling me. Then an assistant manager lied and said it was because my payment from the previous month didn't go through. Assistant manager, Ruby, had terrible customer service and argued with me for 20 minutes, raised her voice and over talked me. These idiots had me driving with no insurance for two months. I called capital one and they said the payment went through just fine with no hiccups! Talro made up some bs up Bc they cancelled my policy in error and didn't want to be held accountable. Please do not waste your money with these people they have terrible service, terrible practices, and terrible employees. read more

Sally was outstanding she went out of her way to meet my needs. She was very patient and knowledgeable. This woman needs a raise!

Talro insurance has worked great for me. Sally worked with me to make sure I had the coverage I needed. She was extremely knowledgeable and kind-great customer service. read more

Horrible company to do business with!!! Tactic seems to be centered around delaying, pushing off and frustrating clients into not pursuing claims. read more

I was shopping for a new provider and called Talro to see what they could offer. Spoke with Sally and she was extremely helpful and walked me through all of my options. I feel more comfortable going to her knowing she will be there for my needs instead of dealing with big insurance company bureaucracy and automated help. read more

These people sent me over to United Equitable Group (google them to see what scam artists they are) and I hold Talro responsible for this. Somebody crashed into my car while it was parked, left a note claiming responsibility, and it's been a nightmare dealing with the aftermath. I hold Talro in the same light as UEG. Do not trust this garbage agency filled with inept people. read more

Horrible, horrible,.... do not recommend! Friendly, but do not call back when they say, they gave my business to a 3rd party with out me knowing. If I would of had known i wouldn't of done business with talero. The 3rd party are completely trash, not sure how Apolo/ good2go auto insurance are still in business read more

Beatriz Duran always does a great job helping my clients find the right insurance plan that'll fit their budget. This is my go-to agency

I was Calling around looking for insurance quotes and spoke to a "manager"there by the name of Dahlia and she was very rude and very unprofessional i'm not understanding how a company like this would let someone like that be employed there she's lucky that I wasn't there in the office and this was over the phone and upon reading other reviews it looks like their customer service is very poor and they wonder why nobody wants to go with Talro insurance stay away this is a bad company she even told us to go with another company she is a very incompetent employee read more

Every person I've ever spoken to there talks as if they absolutely hate their job. I used these clowns for about 2 months. I fell behind on payments (my fault) and only received 1 warning that my policy would be cancelled (their fault). They have a texting service to remind you when your bill is due but they don't use it when it's past due? Right, because it lets them collect late fees. Okay, cancel my policy. That's fine, I was going to anyway. But then a couple weeks later I get another text: my bill is due. So am I getting a bill for a policy I don't have? I called them and thankfully they did one thing right and confirmed I owe them nothing unless I want to reinstate my policy. No thanks. Oh, and the entire time they had an incorrect email address and were charging me insurance on a 2019 model car, not a 2009, like I had said over the phone! And when I corrected them, they made absolutely no effort to adjust the quote to see if I had overpaid them. No online portal to confirm your information, just some shady crap website from 1999. Avoid this joke of a company. read more

Just added a new line of coverage and had a great experience as always. I highly recommend my long time agent Danny Arroyo. He's very knowledgeable and always gets me very competitive rates. I'm always impressed by how simple and thorough he makes the whole experience. read more

Terrible service, I guess you get what you pay for. Hindsight is 20/20. Would not recommend to anyone and would not EVER use them again.

Sally was very helpful and informative. I was able to determine which policy was the right fit for my family and fine something affordable.

Nelly provided great customer service during our auto insurance renewal! Always friendly, efficient, and on it. Thank you!

all reviwes are bad, and I totaly understand, they are WAAAAAY TO UNPROFESSIONAL . The car dealer where I bought my car recomended me this Talro Company, and I regret it. They offer good rates, but with my first billing issue I had, when I called theIr Customer service, I was told my down payment it is actually a STARTING FEE.... and when I complained about it, I was told that if I'm not happy I am more than welcomed to shop around. Anyway, I canceled ( you need to send them a letter to cancel) and it's been 10 days and still not seen any refund from them. I called again today, and was told it takes up to 3 weeks for the refund Stay away from them. read more

Stay away from these people. They are incompetent liars. If you are in a crunch to get insurance, you are better off taking the time to wait for something better, and there definitely IS somewhere better. read more

This is a scam company. They are a shell for American Heartland insurance company in Skokie. They are rated an F by the BBB and have 30 complaints for nonpayment, including myself. It's like having no insurance at all. They just want your premiums but will NEVER PAY A CLAIM. They should be shut down for fraud. State Farm is having to sue them to get the claim. Run far away from this company!!! read more

I have been using Talro insurance for 9 years now. Daniel, my insurance agent had been very helpful, honest and professional. I haven't had any problems renewing my insurance or making payments. I have founders insurance and the coverage and pricing has been fair. Will be sure to recommend my friends and family read more

I spoke with Caroline in customer service & she was very professional & helpful when i needed to fill out a form. She was providing the info i needed while i filled it out , & i had to resubmit it 3 times because the Internet was acting up!! Each time, she reiterated the information without sounding upset or bothered! After 20 minutes of repeating herself & being patient i was able to submit the form! Thank you Caroline you're awesome sauce P.S. I've been with talro for years & never had a problem! read more

Worst insurance company, they are actually not an insurance company but just an agent for the company. Cons: 1. Pathetic customer service, they are rude, apart from taking payments/due date/expiry, they do now know anything. For everything else you have to talk to Lighthouse Casualty. Bummer is call lighthouse and wait indefinitely to talk to customer service. 2. You will be lucky if connected to customer service before 15 min. 3. All people I talked to in Talro is unprofessional. Pro: Low monthly payment Suggestion: Cancel Talro as soon as you can, they are not going to help in case you need insurance. read more

I called in to request physical proof of insurance. I never recieved and official proof, although I was told that I would. I also requested one voa email and recieved it immediately. I needed t. pay my bill over the phone and the rep gave me a terrible attitude and hung up on me as well! When I am able I will find another carrier, that has polite reps and wants my business! read more

Jennifer provided excellent customer service. I did not get my insurance cards emailed when I initially signed up and paid my down payment. I had to call back and Jennifer was happy to help and very nice. I will explain my experience and my understanding of this company. 1. Talro is not the underwriter. They are not the ones who adjudicate claims. (adjudicate means to say yes or no to a claim being approved or denied. ) With that being said. You have to understand who exactly you are doing business with. 2. You are buying insurance from either Unique Insurance Company or American Alliance Casualty Co. These are the underwriters (decision makers) 3. I have had to file a claim in the past, which indeed did NOT get paid. The reason being I was not well versed with insurance business lingo or terminology. My understanding of Rental Car Reimbursement and Rental/Loaner car coverage was two different things. If you need extra features added to your policy you need to go somewhere else. This is not the company for you. 5. I will say it in all caps for clarity. IF YOU NEED EXTRA FEATURES ADDED TO YOUR POLICY YOU NEED TO GO SOMEWHERE ELSE. YOU ONLY HAVE BASIC COVERAGE. THIS IS NOT ALLSTATE, STATE FARM, OR GEICO. Do not expect what you are not paying for. You get what you pay for. read more

Sally has been my agent for close to 15 years now and her customer service never disappoints. She's very knowledgeable about the insurance world and the variety of companies Talro does business with. read more

Steer clear from this business as far as you can. First off, TERRIBLE customer support system in place where they make you jump around multiple representatives just to take payment as if they are a large company with multiple branches where in reality they're not. Second, they quote your rate at one price and hike it up when payment time comes around. Overall, a pain to work with and you're better off paying another company more than getting this sort of service. Quality over price. read more

I was highly satisfied with the servic. Sally Valentine helped me so much thank you! I'll most definitely recommend this insurance to friends and family. read more

Terrible insurance company. They lie to their customers and scam you out of money. I only got them because I bought a new car and needed insurance to drive it off the lot. They never sent me any paper work. I canceled them and then they tired to charge me another week because I didn't fill out the right paperwork. I went in the office in person to cancel, so they purposely made sure the paper work was not right. Took them weeks to refund my money and then they added fees to keep most of my money. The insurance agent told me there are no fees before I signed up with them. I called them to straight out the situation and they hung up on me. I would not recommend this company to anyone. read more

If I could put 0 I would! Please do not do any business with these ppl ! They are a scam and will put you on hold for hours , I cannot tell if they are racist or just incompetent but they will put you on hold for anything you ask and they are not the same company as unique insurance but they are only a company you make payments too. Repeat they are not a insurance company but instead they will tell you that your insured through another company who they can't even transfer you to!!! It's a complete scam ! You will be able to tell the minute you talk on the phone with them the only professional ppl are the ones who you sign up with . They will tell you it's talro then immeditate sale your information to a third party and they never ever pickup the phone to submit a claim or callback and did I mention they will not hesitate to just not talk to you if they don't want to they will keep you on hold for 1 hour and 13 minutes and pretty much everyday somebody needs to get them shut down who can afford a lawyer !!!! read more