Worst agent ever so sneaky always playing games not saying the truth expecting me no to have any…read moreaccidents I was paying over 3000 a year for insuring my 2 cars I had 2 claims 1 I prove that the car wasn't mine and I sold it way before and 1 my car was parked and I was traveling .at first I was told that my policy is been cancelled because my payment wasn't made I email my credit card statement to them then a week later I get a call from his agency telling me that my policy was cancelled because of claims not payment I thought we pay for insurance to protect our valuables are u really expecting me not to file a claim he rather play the sneaky games and keep customer that was lucky and never have a claim because it will help his agency make better profit with the company I DO NOT RECOMMEND

We are very satisfied with the service we received. The agent Hanno Ahonen was knowledgeable,…read morefriendly and easy to understand. He answered all of our questions and addressed our concerns. After a couple of days he called us to follow up about an issue we had. He was also very proactive. I highly recommend this agency.

I received excellent customer support from Drew. His professional and courteous service was…read moreappreciated because I had several questions he was able to provide knowledgeable, clear and straightforward answers about. I am a new client and all my insurance needs were met for my home and auto. Thank you!

I highly recommend this agency for your insurance needs. Maria is very professional, friendly and…read morevery knowledgeable. Great customer service!

I had a great experience with this agency. After getting poor service from another company, I…read moredecided to go back to State Farm and this agency had good reviews on Yelp. I worked with Jonatan, and I couldn't be more pleased. He was very efficient (I bought condo and auto insurance in less than 1 hr), but also personable and pleasant to talk to. Plus I saved almost $1300 on the 2 policies.

These people are happy to take your money, but don't look to them for claims help. Talked to Shane…read moreRoberie today to try and get info about a claim for a flooded basement and he informed me that they don't help with claims at all. You are forced to use their automated claims system that is completely un-navigable because god forbid a billion dollar corporation invest in customer service.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

Always available!…read more Monday through Friday availability. Bilingual staff on several languages and dialects. Personal assistance with claims billing and non sale related issues. Will always have coffee & tea Available to welcome customer and neighbors.

STAY AWAY THIS GUY SCAMMED ME! I have been with my State Farm insurance for over 11 years I was…read morepaying $190 I thought it got a little expensive so I looked to switch Kevin ma told me he would save me money and he told me he can do insurance for $150 and made me sign a 12 month contract with his insurance company then a bill came in for $300 dollars and now he told me that's what I have to pay monthly instead of saving me money he doubled my bill

I called to get a quote and was greeted by Nicole. As a…read morefirst time homeowner i wasn't sure what type of coverage i would need for my first house. Nicole was very patient and took her time explaining the different types of coverage and what i would need in order to close on my first house. I also added an auto policy and saved more for bundling with a home and auto policy.

Nicole was great! I just bought a new 2018 Kia Optima and Nicole explained everything very well…read more She was professional and very welcoming. All the staff were friendly and had a great atmosphere going. I am happy with my car insurance and coverage. I'm glad I came here to get my insurance for my new car.

Gabriela answered the questions regarding my life insurance policy efficiently and with detail. I…read moreappreciated her professionalism. L.S.

They are amazing as always Chiki helped me out both my…read morepolicies I would definitely recommend them

Terrible customer service and unorganized. Started Auto Insurance in December, returned paperwork…read morebut it was not submitted to corporate. In January got a letter from corporate saying they were going to drop my coverage do to not sending in paper work. Confirmed with the local office that they got my paper work and that they will not drop my coverage, they just reserve to drop my coverage. In February, they dropped my coverage.

Called for a quote for homeowners and auto and receptionist said he would call back. Never…read moredid...hmmm....