I found my customer experience to be a very poor one. Here's why: I made an urgent phone enquiry to purchase a fire pump as associated hoses as our property was at high risk of bush fires. I was recommended a fire pump and suggested hose diameter. I ask for a quote and was told he would call me back with a price once he got a price from the fire hose manufacturer/supplier. Not an issue...yet. As well as giving my phone number I also gave him my email address in case he wanted to confirm in writing. I called back 15mins later to ask a question and obtain advice on / discuss appropriate hose sizes and the same person who served me on the phone was curt, condescending and it was clear he found my enquiry 'too hard'. It was also very clear he wanted to sell me what they had in stock rather than go the extra effort to get what I needed or wanted. I asked for 2 price options on the quote and the call ended there. A week on and I have neither received a call back or an email with the quote I requested. In the meantime, I contacted a local competitor who could not have been more helpful and responsive to my enquiry. Guess who got my order worth approx. $1,500 and will get future custom from me? I will be leaving an appropriately positive review for them once the fire pump is delivered. Price is secondary to excellent customer service for me. Every time. read more