Been paying over $300 every year for year supply of contacts but they went through my insurance…read moreplan and told me it's 100% covered ! All these years

It was good in the beginning, but now I am having 2nd thoughts. I made an appointment and got off…read morework early now I been waiting for going on an hour WHY make appointments if they can not keep them pretty sure late time using them. Thank you for reading my update.

I HIGHLY RECOMMEND Vision Source and Dr. Devinney in Olmos Park! Their staff is kind and caring and…read morevery knowledgeable. A special shout out to Ariel at the desk for going above and beyond to help me with a broken pair of glasses. I left there so grateful for his extra time and creative solution. His kindness made all the difference ... thanks again Ariel. That brand of customer service is rare... but not at Vision Source Olmos Park.

Doctor Deviney & crew are awesome!…read more I first came here about ten years ago. My review back then was 5 Stars. A decade later, it remains the same. Out of curiosity, I read the negative reviews here for them and was, frankly, shocked. It seems that the few negative reviews are in regards to the office employees, even being careful to indicate that the doctor was fine. I fully support the rave reviews for Doctor Deviney. I do confess I am not the easiest patient, as I frequently have many questions and an interest in finding out what all my options are before I make a decision. Nevertheless, he is always very patient, open, and willing to engage in conversation and offer me his expertise. He is clearly a popular guy, which makes sense, but it does not prevent him from always seeing me promptly. I only remember once in the last decade when I wondered what was taking so long, but even that is negligible because it was not anything unreasonable, maybe twenty minutes. Maybe it is because he has spoiled me by always being ready to see me- once the preliminary tests are done by other members on the team- within ten minutes. Over the years there has only been one short period where there was another doctor sharing the office with him (Doctor Manasia), but she has since moved back to Houston. I did see her that one year, and she was nice enough, but I do remember being a little sad that I missed my annual or semi annual visit with Deviney. Other than the one time, it has always been him flying solo as the only optometrist running this location. Maybe a demanding task for anyone else, but Doctor Deviney has had no problems, as far as I can tell. Getting back to the other members on the team, Ariel, the office manager, is highly recommended with any inquiries or even issues you might have. Always friendly, understanding, welcoming, and even seems to remember a little about me, even though I am sure he has so many patients coming in and out that I can be but a tiny dot on his radar! Other reviewers have mentioned the ladies (Cecilia & Leticia, by my memory) not being nice to them or "curt". Anyone who reads my reviews on Google & here on Yelp knows I try to be honest- sometimes maybe brutally so. I will say that, maybe compared to Ariel, they are less outwardly initiating with their friendliness; more reserved and maybe quiet personalities. Sometimes they have also been short with me, but I am sure that is due to them being more business like rather than with any negative emotion. This should not be construed as faults. They have always been courteous when I have initiated conversation or questions. As for other complaints regarding pricing and such, this is a business; we are in a capitalist society. Only saying. I can personally vouch for them trying to give me better deals on things they can do that for, like frames, but I doubt they have much power over how much someone's insurance covers or how much to charge for standard procedures. Again, things that do have some leeway with to name things easier for the patients, such as payment plans, for example, they are also willing to offer. Anyone who reads my reviews likewise recognizes that I am relatively stingy with my stars, so it is rare that anyone receive five stars from me. As a last note, readers should acknowledge that pretty much every great business has a few negative reviews. It would actually be a little more suspicious if it were perfect. This is simple statistics. So if you have any doubts, I would recommend you read the details in the reviews for the reasons why. It is no shock to me that Doctor Deviney has taken the effort and the time to address the negative reviews, at least on Google. You can read his responses and draw your own conclusions.

I've been a loyal client of Omni VisionSource for over 10 years, but after my most recent…read moreexperience, I can no longer recommend them -- and I will not be returning. I initially went in about four months ago for a new prescription that didn't feel right. I reached out, and to their credit, they offered to bring me back in to reassess. However, what they failed to clearly communicate was that there is no in-person doctor on site -- I was seen virtually, something I was not expecting from a vision care provider. My appointment was at 4:30 PM. I didn't walk out until 6:30 PM. That would have been understandable if the time had been spent providing attentive care, but that was far from the case. The person performing the exam was dismissive and borderline rude. When I told her the new contacts they gave me were blurry, she snapped, "Well, I just checked your eyes," as if that should have settled it. I told her they were worse than when I walked in, and she had no response. To make matters worse, I noticed she placed the contact lens boxes incorrectly -- the right eye lens was placed on the left and vice versa. She didn't communicate this at all, so I likely wore the lenses in the wrong eyes during the first test. The second time, I happened to catch her doing it and asked for clarification -- and she admitted she'd switched them. By then, I was completely distracted and uncomfortable. No one -- not the technician, not the virtual doctor -- noticed that I had never removed my previous contacts before putting in the new ones. I didn't realize it until I got home. That kind of oversight is unacceptable and potentially harmful. This is not the level of care or professionalism I expect, especially after a decade of loyalty. The lack of communication, the dismissive attitude, and the carelessness I experienced are enough for me to take my business elsewhere. I would strongly caution others before trusting their vision needs to this office.

Customers beware!!!! Before now I have not had any bad service from this company or location. This…read moredid not happen at this location but can only assume this is practice at a company level. I had the warranty for my sons glasses and have paid for his broken glasses. I no longer have the broken glasses so the new glasses wont be issued and Im now also being told I will not be issued a refund for the glasses or warranty for a restocking fee. No where is it stated there would be a restocking fee. So a paid warranty and paid glasses. When I call location for corporate number Im told they can not give it the manager has to put a ticket in to receive this information. Highly unlikely!!! In this climate every dollar counts.

Excellent product selection and great, personable service. Highly recommend this very convenient…read morelocation!

I have been a loyal customer for over 25 years and felt like I was treated like royalty. The past…read more2 years, I have had horrible service because of the frames DM recommended to me. One frame was too small and pinched me. The other was too big and falls off my nose. These frames were recommended because DM was clearing them out.

Amazing Dr and staff. They made me feel safe and that I was important to them. I would highly…read morerecommend them to anyone. I wish all service providers were close to the level Dr Rakichs staff is. Thank you so much.

I have been a patient of Dawn Rakich for over 30 years. When I was younger, she helped me improve…read moremy vision by the way she prescribed my glasses. Now as a senior citizen, my needs and goals have changed so her approach has changed to match my needs and goals. A few years ago I moved out of state to Colorado and started seeing a local eye doctor that was recommended to me by friends. I had to have his office call Dr. Rakich to tell them what was wrong with the glasses that I received from the Colorado eye doctor. Amazing that she could tell them long distance what to change to make them appropriate for me. A couple of years later, I complained to the Colorado eye doc that I couldn't see well and he said my current glasses were fine. When I came to SATX to see family I saw Dr. Rakich and sure enough my prescription was off. It is worth it to me to travel over 1000 miles to see her instead of someone nearer to me. I trust her explicitly.

What wonderful service I received from Richard Reyes the owner of Eyes of Alamo City. I was…read moreattending a convention and stepped on my glasses. Contacted Richard and he drove over to the convention center with his tool box and repaired my glasses on the spot. In todays world, who does this. I was so grateful as had to drive back to Austin. Richard is the best!! gdw

Great selection of glasses! I bought a pair of Gucci sunglasses and Richard suggested a different…read morecolor for the lenses. Glad I listened bc they are gorgeous!

I had to breakdown and go get new glasses... been a few years. Overall the experience was GREAT!!…read more Easy to schedule, easy to reschedule when I needed to and the day of my appointment the staff were super friendly! I don't remember the ladies names that helped me but both were amazing. I ordered 2 pairs of glasses - one beautiful red pair and one blue pair. One for Near sighted and one for far sighted. I added on extra scan for the health of my eyes- the total still came out to only $119. You can't beat that for the overall experience!!

Came here for of pair of glasses, because of a promotional deal that they have of two pairs for…read more$94.00. Unfortunately, that sounded better than it was... The glasses were single vision and I do have a high gradation, which meant the lens for the glasses would be thick. Therefore, I would have to pay extra to thin them out, and extra for a different kind of material which came out to about $300. I opted for the $95, but it was very disappointing. Due to thick lenses, the glasses are heavy. I understand, charging for certain commodities, but I don't understand advertising a price, without clarification. It seems kind of tricky. A month into owning the glasses, one of them fell from my desk and the arm broke, so now I have one pair of glasses. Definitely won't be coming back.

Was sent to UIW as a community care through the VA. I received excellent care from the Eye Dr they…read moreare residents (I hope that is the correct word) for the UIW Ophthalmology School. Received a thorough eye exam and got my eyes dilated. After going over my results I got my prescription and went over to eyeglass section for UIW and was able to pick out a nice pair of glasses for a great price. The employees who work here are professional and you can see that they enjoy their jobs. I highly recommend UIW Eye Institute

Wonderful experience getting a new pair of glasses. This was the first time in over a decade that I…read moredecided to switch up my frames..so, yes that means I've been rocking my very outdated frames for 10 years (not the same pair of lenses I would just re order the frames online and go to a store to order the new lenses). I felt it was time for a change and I knew it would be a stressful experience trying to find a new frame that I'd like and that would complement my face. When I arrived there were two people ahead of me so I used the free time to try on nearly every pair of frames they had available which made the process go much quicker and easier. Once it was my turn I had around 8 frames picked out and with the help of Homer he helped me narrow it down to one. He patiently explained what to look for in terms of fit and comfort - I didn't know that my eyes were supposed to be in the exact middle of the frame/lens or that positioning of eyebrows didn't lend itself well to straight frames! I've been wearing glasses for over 20 years and no one ever explained any of this kind of information to me. Not only did he know his stuff he also made a very stressful situation (what if I pick the wrong frames?!!) into a very easy and stress free experience. I even asked him and his colleague for their recommendations and while I was initially not sure about their selection (wasn't a frame I'd naturally gravitate towards to) it turns out that it was flattering on my face and fit quite well so I ended up purchasing 2 sets of glasses. The whole process took less than 2 hours from start to finish which includes ordering and paying for the glasses. It would've taken less time if I hadn't been so indecisive! What a great experience, thanks UIW!

I miss Peter Kline and his old staff. I'm sorry that new staff isn't as knowledgeable as the past…read morestaff. I had an appointment at the end of December to try to get my yearly glasses. The front lady desk is not knowledgeable. she actually told me that my insurance doesn't cover glasses. All I could do was look at her and walk out. I will not be returning. I went to Target Optical. The staff is very firendly and the lady checked my insurance and said you do qualify for a free pair of lenses and frame with a discount.

Dr Kline was the best! Very considerate, patient and caring to his patients for years. He retired…read more It's not the same anymore. Looking for another eye doctor that actually cares about his patients.

Amazing!! I have been coming here since I was 10 and I will continue going! Dr. Elliot is amazing…read moreand so is his team. He always checks to make sure you are okay, and he remembers every one of his patients.

Have been coming here for years. Dr. Elliott and his wife Donna are amazing. The service you get is…read moretop notch. I highly recommend if looking for an eye Dr.