I went yesterday 11/30/16 at 4:30am in search for an item that is on every kids list this year. Another lady and man were there as well as we were told 2 items (Exclusive) were available. Around 6am I saw an employee going into the store and asked how many of the items were available since more than 2 people are lined up waiting for the same item. He said he didn't work at the store and the item I was looking for is not available anywhere within 100 miles. I found that odd bc a few targets had them available. He came out 15 minutes later with a lady with blond hair who said she was a manager and said she didn't want to waste our time and the item is not available. We asked how sure she was and she said 100%. I went into my car and waited a bit. Called around 7:30am and they said the same thing so I left. I later called at 915am and asked if the item was available she said it's not available that they received 2 that morning and sold out as soon as they opened. I was confused to what happened. Why would they do this to us? We were there early and waited patiently. I believe an employee ended up purchasing the item. Today 12/1/16 I went again to this same target at 5:30am. Another man was there waiting for the same item that was available. At 4:15am we saw the item became in stock at the store that's why we got their early so we can get what we need. I knocked on the door and the so called manager "Clara" says it's 5:40am and the truck is unloading and she knows the item is not available. I stayed because of what happened to me yesterday. So did the other man. She came back out with someone at 7:25am and she said I already told you the item is not available. I told her what I encountered the day before and didn't want that to go through that today. She said she is the manager and she saw everything unload. How can you explain that for 2 days in a row you have 2 items each day and the first day it sold to someone right after I left and today you don't have it. Another manager approached me and said he would look. He was very professional and seemed to want to help us find what we came in for. He said it shows that 2 items are in stock and showing available in the store but he doesn't know where they are. Maybe someone walked out with them. I don't understand how they don't know or can't keep track of this. I suggest corporate/headquarters...store manager...district manager to go and investigate this store. I don't understand how and item can go missing if they checked it in their system to show available and in stock and be gone before they even open the store. To the so called manager "Clara" you may need to go to some customer service training. You don't talk to customers in the way you did and walk away from them. (Especially as a manager). I understand it's early in the morning and I'm sure everyone is looking for what I came for but I did what I needed to do to get to the store early and in time so my kids can be happy this Christmas. There were also a few staff members that were having side convos about us and rolling there eyes to our faces. If you don't want to deal with customers go work behind a desk where you won't have to see anyone. Good luck to anyone that attempts to purchase any hot item on your kids Christmas list this year. You sure won't find it here. The employees are hiding them and purchasing themselves or having someone else buy it for them. This is very inconsiderate to hard working parents who are doing everything possible to get that special item for them to open on Christmas Day. Best Wishes and have a happy holiday!! read more