We had a very bad experience with them , they asked is for a full payment for an order four months ago and we got many promises of delivery which not happened and today get an email to replace my order !!!! I don't recommend them at all , i ask them today to pay me back my money read more

This is the worst company with the worst customer service ever. Our sales representative is Kan and the manager at this location is Paul. Our appliances came 10 months after we ordered them and one of the custom ordered appliances had the wrong parts on it. Kan ignored all my emails, phone calls and so did the manager. They "escalated" the issue to their community manager aka some random person in the head office who does social media management and has nothing to do with the actual store. He then "escalated" this matter to head office. The response I got was you need to call the manufacturer directly and deal with this yourself. Great solution, except I already spent 3 months trying to get a hold of them to get the correct parts with no response. What a joke. read more

This company is a SCAM. DO NOT BUY any appliance from here. Specially this store. I bought appliance worth 30k from them. The Sales guy who name is Jay didn't explained the extended warranty correctly. We paid around $1000 and they said you can claim the amount once the warranty time is over. He didn't explain how the claim works. No information was given in terms of documentation. When we called him to claim he said you can buy one appliance for one warranty which he never explained. He even told my wife to buy beverages from the gift card. I don't understand the sales technique of this store. When a customer is spending so much money it is important to give a good customer service which the store has failed. I would never ever buy anything from TASCO again. read more

Our microwave died just after Xmas. We use it multiple times a day so it was important to get a new one asap. We called around and Tasco said it was in stock and we were assured we could get it next day. Five days later and numerous phone calls , we got every excuse in the book but still no microwave. I finally got sick of all the lies and excuses and within 1 day I had another microwave from another retailer for less money! Don't waste your money here. It is by far the worst customer service I've experienced. Try Goehmans or Best Buy. They are by far superior and I have had no issue with either one. read more

Gosh darn it (severely edited), my dishwasher went belly up last night. 12 years of faithful service May you rest in peace. I bought some appliances many years ago from Tasco so I thought I'd give them another try today. Oh my goodness, 12 years of not looking at appliances can sure mess with a persons mind. I was so surprised at the costs of these darn machines. So many different brand names and interior functions. Anyways, while dealing with my excited 2 year-old daughter and trying to negotiate with Al, I managed to come out with a brand new Bosch dishwasher. My all in total including delivery, installation, removal and tax was $1800. Not bad my books. The process was pretty simple. Al, my sales rep, had a non-pressured approach with me. He was informative and gave me time to make my decision. So in between chasing my two-year-old daughter around the shop, and making the decision to spend $1800, I had a relatively stress-free shopping experience. read more

Horrible place! Stay away! Go with anyone else. They always screw up orders and treat customers terrible.

100% agreed and confirmed with the other reviews........PLEASE DO NOT PURCHASE from TASCO. I wish I had read these reviews prior to my purchase. 0 STAR rating, 1 is generous! I Purchased an Electrolux washer and dryer (627 models) to replace functioning but old laundry appliances. Delivered December 3rd in the am and had a test load of laundry by early afternoon to discover the dryer would not start. Electrolux customer service sent a technician on the 5th to discover a faulty control board. Also in communication with Tasco as the situation developed and at a point of going around in circles between both companies and resolution in a reasonable time frame. I demanded a new dryer be delivered by Friday December 6th with no luck and then proceeded to try and obtain a refund. Tasco is very uncooperative and refused do deliver a functioning dryer, replace dryer, and then refund defective unit. They now have $1750.00 held ransom to their terms. I am finished dealing with both Electrolux and Tasco as no one seems to want to take responsibility for a defective unit and now seeking legal action against tasco. read more

Dealt with Chris at tasco Mississauga and he was a great sales person very knowledgable. Unfortunately the distribution centre and delivery side of working with tasco has been horrendous. I do not recommend anyone using tasco going forward. They ask you to pay in full to be able to access product to only be put off repeatedly for delivery. I've attempted to be understanding but that's gone now. Today they attempted to deliver an unboxed either damaged or returned product as new to me. No serial number on item to prove what product it was. A strong push from CR, when called, to accept product and deal with warranty if there's any issues as there's no guarantee when next shipment will come in. I'm to the point where I don't trust anything being said. Apparently they also own Goemans or Goemans owns them so beware. read more

I strongly agree with the first 3 sentences of O C.'s review. Basics of what happened: purchased a stove, it did not work for over 2 months, they sent various technicians to "try" to fix it, each time giving a 45min notice before arrival (i.e. no previous coordination, and have to leave work immediately to go let them in). Called to complain (both the store and head office), no one would answer. Leave various messages, no one would respond. Eventually tried different customer service agents to find one who finally promised to send a replacement by the end of the week. No surprise, it did not happen. Tried again the following week (calling every day). When I finally get someone on the phone, they give me the same story "we have it in stock, it's an easy arrangement, we will call you friday between 2pm - 4pm and provide you with a window of 4 hours on saturday for the drop off." Eventually they called on a Friday with 45min notice and dropped off the fridge (had to leave work again). Fingers crossed it doesn't breakdown in the next few years. I do not want to deal with their customer service again. The irony is that while I was put on hold the many times I talked to them over the phone, I was forced to listen to a recording of how "Tasco has the best customer service..." blah blah blah. Endless false promises. Once they have your money, they REALLY dont care. For the sake of sanity, DO NOT SHOP HERE! read more

I spent over $35k in appliances from Tasco in Mississauga and am receiving a level of service that even Bell & Rogers would be ashamed of. While manufacturing delays during covid are certainly understandable, the slow and uncoordinated responses coming from Tasco are laughable. They have a take the money and run mentality all while promising to help fix the issues yet never actually coming through.... Appliances were purchases Sept 14th with expected arrival a 4-6 weeks later.... then it was Dec 8th, then it was Dec 29th... now it's approx. May 28th 2021.... if you care about your online ratings please call me now to rectify the situation. read more

what a wonderful experience we had today at Tasco. Melody accommodated us with an immediate appointment so we could shop for a new washer and dryer. She was very knowledgeable, friendly and honest. There is no other place you need to go to shop for your appliances, the store had exceptional covid protocol and the store was very clean and bright. Beautiful appliances throughout the store. Tasco will be my only appliance store I will shop at. read more

Too bad I can't give Tasco a big fat zero. I wouldn't recommend Tasco to my worst enemy. My experience with this company is hands down the very worst customer service nightmare I have ever had. I purchased a new stove January 2010 everything was fine until this past August when the oven part of the stove broke down. I called Tasco's customer disservice department who told me a technician would call within 24 hours to schedule an appointment to see what was wrong. When that didn't happen I called Tasco who gave me a work order number and the name of the technician assigned to the file. When the technician finally got around to calling me back he told me he wouldn't be able to stop by until Sept 6th - a full week after I had first placed the call. When the technician came by he told me a valve needed to be replaced and that he had to order the part from California which would take about one week and a half for the part to arrive. The technician came by again after the part arrived only to discover that he had ordered the wrong part. He then told me that he had to reorder the part and that it would take another one and a half weeks to order the part. When I asked him if the repairs would be made in time for Thanksgiving he gave a nonchalant reply that he could make no guarantees and that he would let me know when the part arrived. I heard nothing from the technician or Tasco over the next two weeks about whether the part had arrived or not. The very least they could have done was give me a call to let me know the status of our order. Because of these considerable delays I had to make alternate arrangements and did not have use of my new oven over the Thanksgiving holidays. Imagine not having full use of your stove for your Thanksgiving dinner! On the Tuesday following Thanksgiving I called the technician again to find out what was happening with the oven part. He didn't bother calling back. I then called Tasco's customer disservice department to get some answers about what was happening. The customer disservice representative told me the technician ordered the part nine days after discovering he had ordered the wrong part. And the worst part of it all - the customer disservice rep made no offer of an apology. The customer disservice rep said the part should now arrive mid-October and that she would call me back when it was available. It's also hard to believe how after all of these delays that Tasco would not put a priority on this order and have the part shipped overnight. Once again, neither the technician nor the customer service rep called to let me know when the part arrived. My patience wearing thin, I called a week later to find out what was happening. Once again, no apology from Tasco for yet another delay and a total lack of care and concern for the customer. Fast forward another three weeks and more bungling by both the Tasco's customer disservice department and its technician, and the job was finally done. From end to end, it took a total of 2.5 months get my oven repaired. This after I even paid for the extended warranty. No apology or attempt at compensation was ever made by Tasco. I've owned a lot of stoves and appliances over the years and when faced with similar repair situations with appliances purchased at Sears or The Bay I have always received exemplary service and attention both with their customer service department and their technicians. Their repairs never took more than two weeks and they were always focused on making sure my needs as a customer were taken care of. Sure Tasco does stock some quality products, but should anything happen to your purchase you're totally left in the cold. Once Tasco has your money you're essentially kicked to the curb. And let's face it, everyone knows that even with top of the line appliances, parts do need to be changed over time. So please do yourself a favour, save yourself a lot of time, trouble and stress and DO NOT SHOP AT TASCO. As a paying customer you definitely deserve better. read more

We purchased a new Lynx BBQ for over $6,000, it was highly rated. Tasco sales rep, Joe McCoy did not even know how to use it. However, the Lynx is highly rated. Tasco mixed up delivery 3 times. Then on the fourth gas installation, the installer ( from a 3rd party company) told us TASCO had ordered the wrong BBQ. Store Manager in Pickering (Bill) seemed not to worried. No sense of urgency, they frankly seemed not to care. Esculated to Ryan the VP Sales who had good intentions but no action for recovery. We wasted a full day getting a replacement unit for a huge company event. Absolutely would never reccomend TASCO to anyone. We cannot believe the service screw ups they created. Run away. read more

Please stay away, I spent over a 10 grand las month, what I received was what I would called either demo or returns some of them new, some I did not received , when I asked the driver to take some of the item back I was called so many names, imagine if I lower myself to his level, more over when I called the company I roughly spoke like 10 people because no one wanted to be responsible, including the sales man who sold me all this appliance, the sales man when on saying I just the sales man we don't have return policy, talk to my manager, I still not have an apology neither my fridge that i have to cancelled due to the lack of professionalism of this company. I believe somehow this company have to stop operating in this city. read more

So we decided to renovate our kitchen (just before the pandemic....great timing) and chose all Dacor appliances through Tasco. The sales guy was really good, great product knowledge, very personable, took his time to explain. This really factored into our thinking. Everything else has been the worst. The fridge freezer was damaged when we delivery in the first week in April. I tried to get a reduction in the price. Dacor blamed Tasco and vice versa. Eventually was offered $500 which I didn't think was fair so asked for a replacement until in early May.......and since then....nothing....I called twice to repeat the same things and was told that the Client Svs Manager would call me within 24 - 48 hours. I have written about a dozen emails and nothing.....not even an acknowledgment of the issue, what they are doing and by when I can expect resolution. In my last email, I set a deadline of this Friday before I seek legal advice. I'm done and can't understand why the customer has to do all the chasing and for what? This started well but since the sale it has been just the worst experience. People just cant be bothered.....either to return a call or an email. No sense of service......could never recommend on this experience. read more

Stay away. Stay far, far, away. They will lie & cheat you to get your order and then will refuse to let you out of it and also try to get out of their price match guarantee-I spent HOURS fighting with them to finally get them to match pricing I was given by two other appliance dealers. Initially the sales rep at Tasco PROMISED my husband and I that we could get our deposit back in full if we changed our minds...not so, too bad we trusted him and failed to read the fine print. We ordered 10 months before delivery and they would still not allow us to cancel our order in full. Our mistake, live and learn. Even the technician that installed my appliances (who was wonderful) hated the company and I was one of his last installs for Tasco. Buyer beware. read more

PLEASE believe what all the others have written here, it's true. I had the worst experience of my life at that store. And I can tell you without a doubt that you will never get anywhere by complaining to the manager, she is a rude, ignorant, unprofessional, lazy person who cares more about chomping down on her muffin at 10:00 a.m than about a customer. She's just an extremely unlovely person, in every way. And when you have leadership like that at the top you cannot expect anything better from the sales people beneath her. You will be lied to, cheated, made a fool of, cursed at, demeaned, belittled, etc at that store by everyone, including the mgr. So do yourself a big favour, take your money somewhere else...pay more somewhere else if you have to, you will keep your sanity at least. read more

I spent over $25,000 on appliances there buying the appliances of our dreams. The nightmare began when the salesman, Jay, made a mistake with my wine cooler. It took him 3 months to resolve it and sent me a unit that was not the brand that I wanted nor do I think it was new. It of course eventually didn't work properly and then failed. I tried to call the salesman who I left a voicemail for, no response. I then tried to contact the manager who was away so I sent him a long email explaining what occurred. His response was a short sentence to call customer service and a phone number. I called customer service who appeared to be understanding but had a very intelligent solution, "buy the one that you want from our store and just get rid of the one you have". Wow, that was easy..lol. I said do I sound like an idiot? She said that she would talk to her supervisor and get back to me. No callback. I sent an email to Tasco Customer Care 2 days ago, no reply. I may of misunderstood, the calls and emails are going to Tasco We Do Not Care Service . DO NOT BUY FROM THESE PEOPLE! If you do, you are on your own with anything that goes wrong. You might as well buy from a back of a truck. read more

We just had our LG fridge,stove and dishwasher delivered (on time and as agreed). The sales person Allan MacDonald was one of the most contentious sales person we have met! The fridge door had a small mark on it and Allan arranged to have LG at our home with a new door within two days. Our experience with Tasco and LG has been excellent - we highly recommend this store and it's staff. Thanks Allan and LG! read more

I wish I had read these reviews before we purchased from Tasco. We were doing a kitchen reno, and purchased all high end appliances. The sales person was great, and we were very happy, UNTIL it came time for installation. What a nightmare. We paid a significant amount of money for a proper install, only to have nothing but issues. They had to come back several times, and in the end, we had to pay our contractor extra for what Tasco should have done. They left us with a washing machine where the water source was not turned on, an oven that did not work, and was held in with only a couple of screws - the rest just had the empty screw holes, and most dangerously, a heavy wall hood held in by 3 screws, one of which was not even in a stud. I wish I had some recourse, but they took my money for installation, and don't seem to care that the job wasn't done. I would never go back, nor would I recommend Tasco to anyone. Had I had a proper install (and how hard is it to ensure your installers are trained and professional?) then I would have given the place 4-5 stars... read more