If you want a tax preparer who is unprofessional, non-responsive to emails and phone calls, writes poorly, and fails to take any accountability or responsibility when she inevitably makes a mistake on your taxes - Tracy is the one for you! Rest assured, however, that when (not if) she makes a mistake, she'll at least be able to comfort you by explaining (with poor grammar) that her computer will be getting a poor performance evaluation that year. To her, the fault lies entirely with her computer and its tax software. After all, why would someone of Tracy's expertise need to double check her work? Surely she transposes every single letter and number accurately, while the rogue tax program has stealthily decided to pull an I, Robot-like coup and change things because it's simply that smart and wants to show her, and the world, who's secretly in charge.
When I was growing up, every notable teacher, coach, and mentor that I had drilled into me that accountability and ownership, as humbling as they may sometimes be, are paramount to your integrity and character to be a respectable human being. Sadly, Tracy must have been sick or playing hooky for this life lesson during Adulthood 101 class. But hey, it's never too late to go back to school, right? Unfortunately, some people will just never get it.
I'll be the first to admit that mistakes happen, especially when dealing with something as complex and tedious as filing taxes. It's simply human nature to mess up sometimes. However, when mistakes happen, especially by a professional service that you are paying for, it's how they are addressed and rectified that truly separates the good businesses from the bad. Tracy's tax planning and consulting is certainly a lot of things, but good is undoubtedly not one of them. I know dozens of other people that have had similar experiences to me, and I've encouraged them to voice their displeasure in a similar forum.
For any one reading this that decides to take the plunge anyway, I wish you well and Godspeed. Just don't say I didn't warn you... read more