Appreciate quick response about parking a POD in my driveway. I'm flying in from Hawaii to take possession of my new house

they responded quickly to my email. Gave me a 30 day extension to fix the problem. I thought this was very considerate especially since I work 12 hour shifts. read more

They don't give out compliments, they only give out complaints . I pay for my home , not them . All the thousands of dollars put into my home were by me and my wife . How dare they tell me how to take care of my home , they don't even offer any suggestions for support . Do I recommend this organization ...: NO !!!!!!!!!!!!!!!!!! read more

I hate this company with a passion. They are constantly on your back and never for the betterment of the community. In my opinion they nitpick everything and cause so much stress to the people who live here... After 20 years of living here, they make me want to move. !!!' They want a rating I give them minus one star. read more

Taylor Association is the HOA for my subdivision in Lake Las Vegas. On June 12, I submitted a request for overnight parking starting on Friday, June 19th through Sunday June 21st. (For out of town guests). In a previous email, Taylor Association told me they needed at least two working days prior to the requested dates for an overnight parking pass. I heard nothing from them for the next week leading up to the 19th. On the 19th I called the office nine times during business hours. None of my calls were answered. I left a message and did not receive a response. Very poor customer service! There was no courtesy call the next week either. Very poor customer service! read more

We requested information about painting our house on May 14th. Submitted our ARC application on May 29. Confirmation of ARC application submitted to board on June 3rd. Told on June 9th that our ARC application was NOT submitted. Called representative on June 10th (since they did not call me) and now says they have submitted ARC application and "they got us mixed up with someone else" "they don't care if I believe them or not" "they have 1600+ other people to help" - this was the response I received. I only care about my application and not the other thousands of people they have to take care of. No confidence at all in this management company! The Board should look into hiring a different company - or we may have to seek help in another way. read more

The service from the people here is extremely unprofessional and unhelpful. They take days to respond to emails and do not answer the phone. Apart from that, they pick and choose who to send violations too. They sent a second violation to clean up a SMALL oil stain after pictures of it being cleaned have already been sent. They sent a second violation with no communication that it needed to be cleaned again. Then when I finally get a response, it is a one sentence response. They are extremely rude and target people they want to send violations too. Now they want to us to pay an extra fee to have someone come and power wash the driveway over some tiny spots that have already been cleaned! This is ridiculous. We already pay a large amount for hoa and they do NOTHINGGGG. After seeing so many people with the same issue, I think it's time we go to the news and social media. read more

I really appreciate the understanding and help in my matter. And the fact that they got back to me in a very short time.

Waited over a week to get keys made, service order was canceled even though email says closed, got an email a week later that the keys are ready to pick up, go to pick up the keys and rather than provide the keys during the business hours they decided to say that "we work until those hours, but we're not open during those hours" and make us drive back to pick the keys up on Monday. read more

"If I could give zero stars, I would. This is the worst place to do business, with no customer service skills whatsoever. I've been trying to access their online portal to make payments for over a year and a half and still can't get in. I travel frequently for work, so I don't receive the bills until I'm back in town--resulting in constant late fees. On top of that, I have to drive 45 minutes to pay in person and can only pay by money order or credit card, which means another trip to the store and more wasted time or a credit card processing fee. My last late fee was over $70, plus they charged me a 3% transaction fee on top of that--and I had to drive there. When I tried to dispute the late fees because of their useless website, I was told by their unresponsive 'customer service' team that I had to contact my association to dispute it, wasting even more of my time. If anyone else is being taken advantage of by these guys, feel free to reach out. This is unacceptable and terrible business practice." Another angry customer caught me the on way out and suggested I pay for the year upfront to avoid this again, he had some of the same issues. NOOOOOO CUSTOMER SERVICE read more

I'm extremely satisfied with this management service. They're very helpful, knowledgeable, and accommodating. 5 stars

Taylor Association Management was our HOA's property management company many years ago. We know have them back after a few years of dealing with other companies and we couldn't be happier! We live in the Paradise Meadows II HOA DR Horton development and are original owners. We've been through many property manager companies over the past 23 years and by far, Taylor has been the best! read more

This group is unprofessional, quotes rules that are not in the community CC&Rs and will hang up on you if you ask for them to cite where this is in the rules. Manager BELLA just told me that I must be sitting in my car if it is parked in front of my home while moving my other vehicle into the garage or else it is a violation. I asked her to point where in the rules it specifies that I must be in the vehicle while moving another into my garage. She called me "snarky and rude" then went on to tell me she doesn't get paid for this and hangs up the phone...after I informed her that her pay is not my concern. HOAs are trash in general and this is a great example. Also-you don't get paid for this Bella?... if it wasn't for us homeowners, you wouldn't be getting paid at all. You're not doing the Lord's work. You're a low level hall monitor at best. read more

I requested updated financial statements for Sentosa from Ms. Holloway and was told that she is no longer the contact for the HOA. Please provide the new contact information. Name/title/email/and phone. I've had positive experiences with Taylor Management and appreciate your service. Aloha. m read more

So far I am very impressed with Taylor Association Management. The communication has been excellent and its good to know that we can email at anytime and get a timely response back. We are new to this management company and didn't know what to expect from a change in management companies, but so far they are very professional and I have a good feeling with every written encounter. read more

Our disappointment was that Taylor was apparently unable to persuade the HOA Board to wait for us to get back in Sept. We have answered every notice received for the past ten years. We will have to find some person or service company that could change the bulb. Please be patient as this type issue is very difficult to deal with when your 82 years old. Thank You read more

The daily 7:00 AM landscaping noise at Red Bluffs has made living here far less enjoyable than expected. Loud leaf blowers and maintenance crews start up every morning at 7am without fail, creating constant disturbance. read more

Absolutely worst to deal with, if you call regarding any issue you are constantly put on hold , sent to the wrong person or straight to voice mail. They put more effort into avoiding any questions than providing any answer. Total rip off. read more

I want to sincerely thank Taylor Management for going above and beyond for our community of 76 homes. Unfortunately, three neighbors have been making our neighborhood feel hostile and unwelcoming, often creating disruptions during HOA meetings. Our amazing manager, Doris, consistently does a great job, but recently, Jason, the owner of Taylor Management, personally came out to help defuse the situation. His willingness to step in shows a true commitment to keeping our community fair and respectful for everyone. I give Taylor Management an A+ rating. Those who don't seem satisfied are simply upset because they can't change the laws and regulations to suit their own needs. I truly appreciate Taylor Management for having the backbone to stand up for the 73 homeowners who want a positive, well run community and for always working to make things right. read more

I'm not sure if there is actually a good HOA management company anywhere but these guys are just not good (i.e. competent). They try and keep communication with residents at arms length (fine by me) but their community website (NV Trails) is like a GeoCities site from 1997. When you try and accomplish something on their site (like update an issue) it errors out. I hope they read this and hope the next community they market themselves do as well. If you are a community looking at these guys do some due diligence and don't go with the lowest bidder. read more

I have had numerous interactions with Aaesha Holloway of Taylor Management. Aaesha is an extremely valuable member of her team at Taylor Management, always providing rapid and effective follow up in a very effective manner. Aaesha represents her company to the highest level. read more

Never had a property management company that charges $400 to "submit an app for review" to relocate a shrub from the front to the backyard. So nonsensical I am at a loss for words. Terrible company, petty and careless management, obsessed with wracking up ridiculous "fees" for every single tiny thing! Most prop.management companies are at best a downer, and at worst just like this one: fee sucking parasites. How about better training of your employees, securing higher risk entry points from outside access, and maintaining better oversight of the grounds where other people's construction debris is always flying around and landing in your front lawn? This company probably should be reviewed for unethical practices. read more

I have had occasion to seek information and have spoken with Aaesha Holloway on most occasions. Aaesha has been extremely pleasant, knowledgeable, and professional in her dealings with me while providing me with answers in a very timely manner. I've also spoken to office staff of Taylor Association Management who have either taken a note for our property manager or provided me with an aswer to my question. They also have been most plesant and professional. David B. Wright Spanish Hills HOA read more

Worst HOA management company I have ever encountered!! Money hungry leeches trying to fine you for the smallest thing they can find! They are extremely rude/arrogant and when you call their front office they act like they don't know whats Going on or how to properly help you, let alone they are racists and openly discriminate against people of color like myself when I only came in to get a gate opener and key fob. They stalk your property, peer over your fences and take photos of your yard, and if you're renting GOOD LUCK they wont even give you information about fines you may receive unless you have "written permission" from the owner of the house you're renting! if you can avoid these life sucking leeches by all means STEER CLEAR! read more

Taylor Association Management - The best way I can describe this place and their management without saying a whole lot. - Property Management Near Me - Henderson, Nevada

Ask them for proof of anything they supposedly sent you and I guarantee you you will get the runaround. Do not buy a home that has an HOA managed by Taylor association management you will regret it. read more

Our first office visit with Taylor Mgmnt. Not sure what to expect. Front desk reception was welcoming. We had questions as to how our new gate pod system would work. Front desk set up telephone conversation while in conference room with Aaesha Holloway who answered our questions clearly. Impressed! We only had this one topic to discuss, and it went well. read more

Extremely poor customer service I had an emergency and called the after-hours person he did absolutely nothing while my condo flooded for 12 hours and now even though the leak was caused by a pipe in the wall they came out ripped my condo apart and now said they're not going to pay to repair it so they will be going to court​​​​ read more

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This company has a lack communication skills and outdated resources in doing business. They get carry away empowering home owner's right and think their CCR is alway above the law. Most true home owners find it hard to believe that they are always busy with their work and just collecting home owners' monthly fee, and ever wonder where those $ goes to beside community landscape. Ever wonder if they know the diference in property management vs community management? The assigned staff for Heartland HOA are very incompetent with their work. As for this company that community home owners hired for "community management"; they don't support home owner's right at all and wish that all community are fulfilled with renters rather than owners so they can continued on with their petty corrupt services. Homeowners that are looking to buy home a home in Heartland community in Henderson need to know that there is HOA and Taylor management is not that great in their reputation for service and support, so please beware! I would give this company below 1 star if I can and have Las Vegas News 13 investigate if they're corrupt business. read more

Absolutely horrible. Got a hearing notice regarding gravel not being in the yard. Will attach photos of the "gravel" in question. They will find absolutely anything to fine you or make a violation over. This is the first time we have been sent a notice regarding these "pebbles", and they've decided a hearing is necessary? This company is just trying to make money off the homeowners by being extremely aggressive, but not actually doing anything for the community. read more

Taylor Association Management - Property Management Near Me - Henderson, Nevada

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I understand the importance of HOA, but there is also a difference from keeping your community safe and harassing your community in a short time that I have lived here I feel not only harassed but also extremely discriminated, I don't feel safe in my own community. I've seen HOA on my property peeking over my yard just to take pictures. They will find any possible issue they can just to take money from you. There is undiscussed fees and don't even get me started on the renting process. They are absolutely terrible. No help whatsoever mostly being in the customer service field there is a right way to treat your clients. They are extremely unprofessional. 1 Star is being generous!!! read more

We pay month after month to these HOA companies and the neighborhood doesn't seem to get the maintenance it deserves. Months, I mean MONTHS and this issue has not been resolved. Spreading the word everywhere since they don't seem to care. Someone is bound to get hurt. Many children play here. You guys need to do better read more

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We have had Taylor Association Management (TAM) for our property. We have has three property Managers over the past three years. The current manager is Doris Logar. She is the worst human being possible on this earth! In homeowner meetings she patronizes, baits, and is extremely belligerent! At every HOA meeting she has some confrontation with some homeowner. She even went as far as to telling a homeowner to shut up! She is unprofessional ands unstable. She can't seem to help herself from being combative. Her position is to help board members to manage with legalities or association issues, NOT CONTROL HOMEOWNERS. When simply asking a question she says things like, Oh God, I told you not to allow them to speak, deep sighs of disdain, rolling her eyes, cocky remarks when not pertinent. When you ask about laws, she says I know the laws, but can't tell you why. She is abusive, toxic and abrasive. At every meeting she causes some issue. The meetings are for our homeowners and board, NOT HER. I called Jason Hoorn, the owner of Taylor Association Management to issue a complaint. Of course he said he is taking required actions but can"t say what it is. I am not asking to know, other than if she is fired and at a minimum removed as our property manager. Basically, he plans to do nothing! Homeowners have had issue with late payments, as I have seen posted here from other communities, as issue. In the past four years we have had three managers, at least five different maintenance managers, they lost our ballots the DAY OF THE ELECTION! We had to extend and resend out ballots because they lost the mailed in ballots to their office. On the budget ratification meeting, 10 homeowners went to dispute the ratification and Doris rudely said it had already been decided and there was nothing we could do and then rudely dismissed us all. Another community was coming in next and I spoke to them after they were also DISMISSED by Doris. They said they too have many issues with Taylor Association Management Co. Taylor Association Management is the WORST!! I give the ZERO.. ZERO for customer service, ZERO for professionalism, ZERO for DORIS LOGAR! Each different property manager we have has had no consistencies! I wrote three emails to Jason Hoorn, the owner and he took months to answer. read more

in the beginning i was disappointed. i think the build up from sentosa board. now i've gotten better with new "way" also got assistance from your employees that are nice. read more

Hilarious how a DEAD tree was removed by a LANDSCAPER because all possible solutions to REVIVE DEAD tree weren't working for MONTHS yet this dumb HOA thinks they know better and want to gave a gearing saying we're in violation because we tried to revive the tree, it didn't work, so we removed it. Pathetic! Weird how the letter dated 10/11 didn't arrive until today, the 21st for a HEARING on the 23rd. This HOA is BY FAR the WORST I've ever dealt with and it seems all my neighbors agree! read more

Jason, I saw your response to another review where you suggested they contact you. I tried twice today. The voicemail box was full and would not take any messages. You charge hidden fees, do not respond to phone requests or emails for maintenance. And you blame everyone but yourselves for the bad service. Sad. read more

Taylor is inept and doesn't actually do anything. They'll tell you politely that they're doing their jobs, but then they don't actually do their jobs, and they certainly don't take accountability. Staff needs to be babysat and reminded again and again of any commitment made to follow through on a task. On Google, Taylor has a 2.4 rating. Here on Yelp, it's a 2.6. So, don't just take my word for it. The ratings tell you everything you need to know about how inept and useless this company is. When the time comes for your HOA to hire an association management service, don't even consider Taylor. It's a waste of HOA fees. read more

Emmanuela Martinez an office associates needs a Retraining and re Educated on Customer Service. I have to YELL at her for a General Question request for an Office Number and address from her office but it seems I am talking to a CIA Department that requires a security clearance before she could give it to me. I have to talked and informed to her office manager of her overzealous attitude and rude response. The lesson I had, I will never chat or request anything but to Joe Ventura her office Manager. read more

The absolute worst of the worst! Everything in the other negative reviews is true. Very unprofessional. They do NOT reply to emails and they do not care. No eyes in the community. They do not care about homeowners or the communities they manage. You are truly just a number with Taylor! Management is non-existent. Our community has seen a decline since they took over. Kick them to the curb! read more

Mrs Halloway is a pleasure and very professional.She has always responded to matters in a very professional,fair and timely manner!!

it took THREE mailings to (supposedly) get the ballot package correct. Guess who pays the cost of their errors!!!