I've gone to ordering all of my office supplies on the apps since that became the only option back…read moreduring the pandemic and I realized how convenient that is. However, I accumulated a ton of in cartridges. So I had ink cartridges that I needed to recycle for $20 rewards credits and went to Staples on 96th and Cicero in Oak Lawn. The employees were polite and helpful, but I was baffled at the fact that they did not have the ink package that I ordinarily purchase! Also, the cost of the ink was pretty high.

I went to return an Amazon order. Chris insisted he only needed to scan 1 barcode for the return…read moreeven though I was returning 2 different items. He assured me that the other barcodes automatically generate. Few hours later, I get a refund on 1 return but not the other. I contact Amazon and they said the code never got scanned. After calling the location, Mickey and the other representative both hung up the phone on me and kept putting me on hold in the middle of me speaking. When I got back to the store to see why my return hasn't been initiated, I had to wait 30 min while they can find my package. Then Mickey tells me the GM Jeremy was there. I asked to speak with Jeremy and he showed no interest in what I had to say, telling me he just recently took over this store. Overall nobody cares at this location and will give you dirty looks when you tell them that they made a mistake. Definitely take your business elsewhere.

The best UPS store I visit. I ship packages often and this place has consistently good service.read more

Came in today at 2pm. I would give this location ten stars if I could, except for one employee…read more Nora and the rest of her team are top notch professionals who provide excellent service. Today I came in to pick up my packages after getting an email they were in ( I am a mailbox holder) and the clerk who was assisting me was giving me packages with my box number on them and someone else's name. I pointed this out and said they needed to be more careful. I asked if Nora was in, he said she was not. I figured as much as Nora is a treasure and keeps everything in working order there. He finally searches and brings me my packages ( who had other Box numbers listed on the store label). There was one missing. I said to this clerk, I need to be picky this one is kinda pricey...He finds the package and then comes to me and says loudly and in a lecture voice " You need to not come here until we get an email out to you." I said well you did email me, how was I supposed to know you did not log this one in? I said please calm down, then he tells me to calm down and starts laughing and making fun of me! I told him he should think twice about doing that to me again. He then continues on to stand there and laugh and make fun of me in front of the entire store and laughed loudly at me. I could hear him mock me the entire time I walked out of the store. Wow. I can tell you right now if Nora were there this never would have happened. I have already called corporate, but I think that it is important the public knows that with this employee when the cat is away, the mouse comes out to play. You can be a paying mailbox holder here and risk being bullied, mocked, jeered at, and laughed at by this employee-- and have the privilege to pay for it. He also wears no nametag and says they do not give out their names. It is really a shame as everyone else who works there is top notch.