I chose this place because of great reviews. I realized too late that they were for another…read morelocation. Dr Lainey was very friendly of course and said she would give me a great discount on hearing aids. Later I found out she upped the price on paper to make it look like I got a deal. She took only 15 minutes & charged an absolutely ridiculous amount to have her computer program them. After doing research, I found out she charged me way more than what other audiologists charge in town for the exact same aids & service. I have never felt so taken advantage of before. Every little extra thing she does comes with overpriced additional fees. No breaks whatsoever. I feel like I have been had by a con artist. The service she has provided has been subpar. I have left msgs & received no response. I found out she locked my aids. Because of that only she can continue to program them as needed. Unfortunately, I'm stuck with her until I need new aids someday. I deeply regret ever going to see Dr Catherine Lainey in the Franklin, TN. Fair warning. By the way, the receptionist is 5 stars.

Johnson Audiology created a great first start to help improve my hearing. Kansas was very helpful…read morein scheduling my appointment and working with me upon arrival. Dr. Gray was great in explaining the results of my hearing test and all of my options. Lots of options and choices and she helped to find a solution to meet my needs and budget. Very happy with the great service provided.

I never thought at age 51 I'd be wearing hearing aids, and here I am…read more These guys did my baseline testing for my hearing 8 years ago, and when I thought things had gotten worse, I went back and now I'm a customer. First of all, I like the fact that they are in the same office building where they were 8 years ago, it makes me feel like they are a very stable group that's going to be here when you need them. Secondly, I never felt pressure with my new purchase. These things are expensive, and my health insurance even paid for part of it. And they offer a wide range of pricing on units, so it's totally your choice to go entry level or high end, they had positive things to say about all the units. The staff have all been very nice, the office is very attractive, and I'm six weeks in so I guess I'm getting used to them. I can't say that I love my hearing aids, because honestly I still can't tell a huge difference in my hearing... but I also wasn't too horrible with my hearing to start with. That's the only reason I'm giving 4 stars instead of 5 - but they are all really nice to work with. So if you think you need a little amplification in your life, give them a call.

I have been a very happy customer of Hearing Services of Franklin for at least 17 years. They have…read morealways provided the very best diagnosis, fitting, and troubleshooting I could ever expect to hope for. Over the years I have watched the business grow and improve. When I go there I am treated as family and I feel involved in everyone's growth in their jobs, the starting of their own personal families as well as the births of their children, and I am always confident they will do the best thing for me. That's all a person can ask. Simply, look no further, they are the best.

don't bother making an appointment online, doesn't work. when we arrived the receptionist didn't…read morehave our appointment and suggested we arrived on the wrong day. our email confirmation confirmed we were correct. she insisted we make another appointment, which my mother declined, she will never go back. my 88 year old mom just wanted some help adjusting her hearing aid but the receptionist flatly refused, said it would take an hour to reprogram. After we got home, i looked at the one hearing aid giving her trouble and after a little research online had it working fine. maybe its just the cool springs branch but not impressed. Definitely no miracle.

From the owner: A trusted resource for hearing solutions for over 75 years, Miracle-Ear uses state-of-the-art…read moretechnology to keep you connected to the world around you - and the people who matter most. Miracle-Ear specializes in customizable hearing solutions that feature discreet, comfortable products designed to meet your individual hearing loss needs. Contact us today to schedule your free hearing evaluation at a Miracle-Ear near you. At Miracle-Ear, we know that a better life is in store, and the first step is a free hearing test.

They are very friendly and responsive. Always willing to…read morehelp and answer questions. I was prescribed Oticon.

Was over quoted amount covered by my insurance to sell me the hearing aids. Received another bill…read moreafter my insurance company's actual payment, but it was conveniently after my 30 day return period. Was told by their office that it was what the insurance company quoted, but was then told by my insurance company that they don't give $ quotes, just that it is covered under the terms of the policy. Looking at my policy, there is no way to come up with what I was quoted, but matches up with what insurance actually paid. Beware of the bait and switch.