Dave and his insurance team seem to have an exceptional code of Integrity and consistently good…read moreCustomer Service! In a very competitive Insurance market, they excel in fair pricing! I confidently and highly recommend them to all my friends and co-workers!

Tilethia Q. Is simply amazing !! Very informative! Follow ups on all calls and emails !…read more I highly recommend her ! You won't regret it ! Not to mention she's cut my bill in 1/2 !!

Was a great experience and a very nice person and also saved me a good bit of money on my insuranceread more

Christopher Martin was great! He was very patient and wrote me a quote with everything we need!…read more Highly recommend!

Run away! Unless you enjoy being repeatedly ignored and lied to, avoid Thompson-Brooks Insurance at…read moreall costs. Our organization previously provided employee health insurance through Optima and their agent, Brandon Loving, who was so unresponsive and unreliable when it came to adding new or removing former employees from the policy, that we went with another insurance agency when it came time for renewal. However, despite notifying Thompson-Brooks well before the end of our coverage period that we would not being renewing, we continued to receive bills from Optima for renewed coverage. When we reached out to Thompson-Brooks' Office Manager, Cindy Atkinson, she assured us that the policy had been cancelled as requested. However, we were later informed directly by Optima that the policy was never canceled and remains in effect. Stay away from these liars!

From the owner: We are an independent financial services agency offering medicare insurance, health insurance, life…read moreinsurance, annuities and retirement plans.

I just finished with a claim where a Auto Owners Customer hit and damaged my vehicle. The Adjuster…read moresent me a text at 4pm on a Friday that my car was finished, and they were canceling the rental that day. I let him know I was over an hour away, and at work until 10pm. He said he would be nice, and extend it to Saturday, the best he could do. I called the shop, and they informed me they are closed on weekends, and I'd have to pick up my car on Monday. The Adjuster said all he would authorize was one more day, I had better make arrangements and have someone else pick up my car. Absolutely Outrageous!!! The stress I went thru was totally unnecessary, and unacceptable. I would not ever pay this Company for Insurance, and next time I will go thru my Insurance Company if I am ever in a situation like this again.

This is crap insurance!!! They may start off with lower premiums but they end up increasing it at…read morerenewal time. My car insurance increased by 40% at renewal time so I ended up switching to another company. I still have my homeowners insurance through Auto-Owners. In the 3 yrs. that I have been a customer, I filed 1 claim for hail damage to my roof. The claims adjuster returned my telephone calls 10% of the time. I was passed around to different adjusters. My claim was ultimately denied. Customer service constantly told me my claim was closed and that there was nothing else to do on the claim which I later learned was incorrect. That prompted me to file an appeal. My 10+ neighbors had their claim approved for hail damage to their roofs in a very timely manner. Several weather reports, specifically to my address, noted 1.25 hail. Yet, Auto-Owners continues to deny my claim. I am the ONLY one in my community that is still fighting with my insurance company. If you want to talk to the CEO or Regional Director, forget it! I sent a letter to the CEO and Regional Director regarding my complaint and received telephone calls from other people in the company. It is 10 months now and I am still dealing with Auto-Owners. I absolutely, positively would NOT recommend Auto-Owners!!

What an outstanding customer service experience. Yesterday, I called the office because my car got…read morestuck on ice in my driveway which is very steep. Tonya set up Mitchell's towing to come right out and pull me out. It was a no fuss interaction. The entire team Rob, Tonya, Sarah, David and Laura do an outstanding job in providing the best customer service experience via quality and quantity at all times . I always feel like a VIP when dealing with Rob's office at State Farm . Thanks guts !

I have been with State Farm for decades…read more Really outstanding service by this office. Every time I have contacted their office in the past, they have been very well informed, prompt and helpful. Once, they even notified me that I qualified for an additional discount. Very reputable. I recently had the unfortunate experience of filing an uninsured motorist claim. Rob Chapman's office was extremely helpful and got everything taken care of very quickly. It was a major accident, but piece of cake to get my truck back together with minimal involvement required by me, I was pleasantly surprised how they handled everything for me. My truck is as good as new. Best agent I have had.

I would like to take the time to everyone know how much I really appreciate your help with my 91…read moreyear Aunts, problem with her car insurance and DMV issues. I, and my Aunt have had many sleepless nights with this insurance issue weighing heavily on our minds. Even thou she does not drive having her license to her, is still a strong since of independence and self-worth. This is extremely important to her. There are few people who take the extra effort to help, customers resolve their problems. My wife and I have had insurance with your company for many years. (30 years+). My wife told me that the high level of customer service she has received from you, Sherry Foster, Sherri Dechant, and Pam before she retired, is why we will stay with your company. We will continue to strongly recommend your business for any insurance needs, if asked, we will share this with others as well. I just think in a culture where you always hear the negative feedback, louder than positive feedback, it's important to let people know what they are doing makes a difference to others. Your help took a heavy burden off of my back, and I am forever grateful.

I am A new customer after comparing options and price to three other quotes.Terrific personal…read moreservice and extreme confidence in my choice.Thank you Insurance Consultants Of Lynchburg.

Excellent customer service and savings! Anytime I've had trouble, emergency, or a wreck Mr. Davis…read morewas there to assist.

From the owner: Specialties Auto Insurance, Family-Owned, Locally-Owned,…read moreRenters Insurance, Homeowners Insurance Products Home Insurance, Auto Insurance, Life Insurance, Renters Insurance, Car Insurance, Boat Insurance, Commercial Insurance, RV Insurance, Mobile Home Insurance, Motorcycle Insurance, Flood Insurance, Business Insurance Services Live Customer Service, One-Stop Shop Insurance, Bundling