I just finished with a claim where a Auto Owners Customer hit and damaged my vehicle. The Adjuster sent me a text at 4pm on a Friday that my car was finished, and they were canceling the rental that day. I let him know I was over an hour away, and at work until 10pm. He said he would be nice, and extend it to Saturday, the best he could do. I called the shop, and they informed me they are closed on weekends, and I'd have to pick up my car on Monday. The Adjuster said all he would authorize was one more day, I had better make arrangements and have someone else pick up my car. Absolutely Outrageous!!! The stress I went thru was totally unnecessary, and unacceptable. I would not ever pay this Company for Insurance, and next time I will go thru my Insurance Company if I am ever in a situation like this again. read more

This is crap insurance!!! They may start off with lower premiums but they end up increasing it at renewal time. My car insurance increased by 40% at renewal time so I ended up switching to another company. I still have my homeowners insurance through Auto-Owners. In the 3 yrs. that I have been a customer, I filed 1 claim for hail damage to my roof. The claims adjuster returned my telephone calls 10% of the time. I was passed around to different adjusters. My claim was ultimately denied. Customer service constantly told me my claim was closed and that there was nothing else to do on the claim which I later learned was incorrect. That prompted me to file an appeal. My 10+ neighbors had their claim approved for hail damage to their roofs in a very timely manner. Several weather reports, specifically to my address, noted 1.25 hail. Yet, Auto-Owners continues to deny my claim. I am the ONLY one in my community that is still fighting with my insurance company. If you want to talk to the CEO or Regional Director, forget it! I sent a letter to the CEO and Regional Director regarding my complaint and received telephone calls from other people in the company. It is 10 months now and I am still dealing with Auto-Owners. I absolutely, positively would NOT recommend Auto-Owners!! read more

Excellent insurance company. Fair, superlative customer service and hassle-free claims. Highly recommend.

This company steals the disability payments made to disabled veterans by denying any liability in subrogation claims. Even when the insured admits guilt, AOI denies fault and pockets thousands of dollars from impoverished veterans. read more