I give them zero stars but Yelp made me add at least one. This company is horrible. My entire…read moreexperience was a nightmare that I'm still dealing with. Like so many other people, my roof was damaged during Hurricane Ida on Aug..29, 2021and the medal roof I had for so many years was damaged. My worse fear was not finding the right company. I went with this company because I knew a person who worked there, BIG MISTAKE! He was a huge disappointment because he was more focused on a side business he started than my roof. He gave an unrealistic time frame for receiving the new roofing material was his first mistake and when the one month timeframe he gave passed things went down hill from there. He wouldn't return calls and communication with him ended. I dealt with the mother of one of the owners. When the materials finally got to my home, another nightmare in itself, and work was to begin, the workers didn't show up because they were detained by police. When the work actually started it was organized very poorly from no person from APEX EVER present to oversee the job to not have the proper equipment at my home to dispose of the existing roof so my yard was a littered with the existing roof because they were provided NOTHING to put it in when the one small trash bin had filled up and after days of request, another much smaller one was sent. Fast forward to the "completed" job. A month or so passed and a roof leak in a bedroom occurred. I called them and they sent a salesperson to put sealant. I thought it was fixed. The roof did look pretty. Due to the nightmare I'd experienced they gave me a longer warranty. I accepted and was just happy they were gone and hoped to never see or deal with them again. They never sent a final bill until it came via email and read as through they'd been trying to get final payment for some time when in fact the email was the one and only notification I received, nothing via US mail, only one email that came on Aug. 31, 2022 which I came across by accident some time in either Sept or Oct. and paid prior to the Nov. 17, 2022 due date. The Certificate of Completion and warranty were received April 05, 2022. Fast forward to Sept. 2023, we had a severe thunderstorm with gusty winds and shingles blew off and flew up on my new roof. As I was still under warranty, I contacted APEX to come out and fix. They sent someone to come assess. Victoria (wife of Jordan one of the owners) refused responsibility and blamed the roof failure on my gutters not yet being replaced. When I heard this it made no sense. I argued that if warranty on the roof was dependent on gutters, shouldn't have it been part of the warranty? Shouldn't the warranty have stated something saying if gutters not replaced, warranty is null and void? My warranty didn't. Also, I couldn't understand how gutters had baring on the roof and shingles failing as the shingles aren't attached to the gutters. I contacted other roof contractors who all said gutters don't affect roof. Both came out and inspected the roof and both determined in the area of the failure there wasn't the proper amount of fasteners attaching the eave flashing to the house. There were only 3 in a 10ft area. This caused the damage that still exists today as repairing a metal roof is a process that requires removing all shingles in the area and starting from the peak of the roof and working down. My damage doesn't stop there. Turns out the roof leak that occurred a month or 2 after the roof was completed in 2022 was not fixed and in Sept. 2024 the roof leaked again in the same room and a bathroom. Turns out the roof had been having a small leak since 2022 and now above the bedroom my roof is rotting. I've had the leak properly fixed but my roof is still rotten. I'd always felt secure with my roof prior to Ida because I knew I had 2 roofs on my home , the original shingle roof and my original metal roof. I insisted that APEX save the original shingle roof that was still intact after Ida but since they were negligent in workmanship I no longer have that security. What I do have is a rotten roof in an area where I have 2 roofs due to poor installation of sealant I no longer feel safe from rain in my home. I've reported this company to the Louisiana Contractor's Board but they do not care what type of negligent work the company does or the damage they cause. They only care that they were licensed when they messed up a person's home. I've had the attorney general's office but that went no where too. I've also had an attorney send them a demand letter but that went no where. APEX has been and still is a nightmare for me as I'm still living it

Apex does a great job! Roof replaced quickly and professionally.read more