10-star service! -full roof replacement by Stonebridge in Sept 2024:…read more1. The owner whom I met while walking the block responded to my request for bid immediately and all follow up was quick, thorough, transparent and personal. He responded that very day. They communicated by text, email and phone and I could choose what worked best for me in any given exchange. It is so easy to get business done when a company uses all the tech available to them to reach their clients. I work full time and do not have the time to deal with any Mickey-Mouse operation who doesn't text or use other forms of communication, or takes forever to respond in 2024. 2. They are local, so I trusted them more. I was worried about shady contractors, so I liked that they had a local business address and staff who answer a phone, email paperwork etc. They also worked within what my insurance budget. Everything from the bid to the bill was above board, not shady! 3. The crew were the most hardworking I have ever seen. And, it was so hot that week! ‍They cleaned up after each session and were professional, polite and most of all very kind people. They kept their work contained in my yard and parked properly near my house in the street. They didn't encroach upon the neighbors' property. I received no calls or complaints. They kept all their equipment in order and they were not in our way. They parked their own dumpster to toss the old roof, and someone even came quietly after dark to retrieve it. There was no evidence of their trash, not a speck - impressive! 4. When it came time for me to pay, they offered to pick up the check personally because I was worried about mailing it. What service!!! I am a big fan! I highly recommend this company because they are easy to do business with and their builders are upstanding people. CALL THEM FOR A ROOF!!!

I signed a contract with Stonebridge Roofing on 11/3/2025, and my large roofing/siding project was…read morefinished on 5/27/26. Now that it's been a couple months, I wanted to share my experience working with the company. Throughout the project, I found the sales rep, office staff, and management to be courteous, professional, and generally responsive. When I reported concerns, Stonebridge agreed to fix the issues and worked through many of the problems I identified. Unfortunately, the installation side of the project was much more challenging. The biggest issues in my experience were with workmanship and quality control. Although Stonebridge has quality control people, it often seemed that completed work was not thoroughly inspected before crews left the job site. Instead, many issues were discovered only after I identified them and brought them to Stonebridge. Some examples of the issues I discovered included: - Step flashing had not been installed in one area where the roof meets a wall; wood was exposed. - A bathroom exhaust vent opening was completely covered over with siding. - Exterior light fixture mounting blocks and trim pieces were either installed crooked, not fully seated, or missing altogether. - Loose, bulging, and damaged siding in multiple areas. - Exposed nails through flashing, and bent drip edge. - Multiple areas where the roofing, siding, flashing, fascia, or trim installation required correction or replacement due to poor workmanship. These examples represent only a portion of a multi-page punch list I was asked to create by Stonebridge to document the issues. Another recurring challenge was communication between sales/project management and the onsite crews. I often discussed specific install details or repair issues with sales or office personnel, but many times that information was not communicated to the crews performing the work. Installers would arrive without a clear understanding of previous discussions, requiring the same issues to be explained multiple times. An additional challenge was the language barrier with the non-English speaking onsite crews. By itself, this would not have been a concern if there had been stronger supervision and communication from Stonebridge project management. However, when questions arose about workmanship or repairs, it was very difficult to communicate directly with the installers. My goal with this review is to provide an honest account of my experience so prospective customers know what they may encounter. If you choose Stonebridge, my advice is to stay actively involved throughout your project, inspect the workmanship carefully, ask questions, and don't assume completed work has already been reviewed or inspected. In my experience, Stonebridge was willing to respond after problems were identified, but much of the responsibility for finding those problems fell on me, the homeowner. This ultimately broke down my confidence in the quality of Stonebridge's workmanship.

Jay was our service advisor. He always returned my calls and came by to address concerns. The new…read moreroof is exactly what we wanted. The color and quality are perfect. We updated our selection and I believe we got a good value.

Purchased a home that had the roof replaced by them. Less than a year later after repair, there is…read morea leak. Called to ask if they would come repair it, was told warranty doesn't transfer and they have a minimum $750 cost for them to come repair. Wouldn't recommend services for a company that doesn't stand behind their work.

Very good service and very good cleaning up , like the roofing nails that fall off and into your…read moreyard. Our roof where we live in the CWE was damaged from the May 16th , tornado. We first had an estimate from John Beal roofing , wow! Expensive compared to best Choice Roofing. And John Beal estimator kind of left us hanging after many tries of texting and calling . He was in Florida one time golfing could give me an answer until he got back which you never did , and other incidents similar to that with John Beal Roofing. So we got fed up and ended up with best choice Roofing which was fast efficient and did an overall excellent job with a 5-year warranty on the roof .

My ridge roof had some wind damage, I contacted Best choice and Scott replied in minutes and worked…read morewith my schedule for an appt within my work hours. Don came out and assessed the damage and handled it on the spot. Recommended a new roof, I knew I needed one soon and was knowledgeable and polite. Would recommend highly

This my second review as my first post I was disappointed in the service. Since then the company…read moredecided to fix the issues at no cost. I appreciate the management reaching out to me and getting this done. Would I use them again, absolutely. Thank you

I got a postcard in the mail from this company and I'd seen their truck working on my street. I…read morerequested a quote and they came out to take a look with an online quote coming later. I had a few questions and asked for the name of the customer down the street so I could ask my neighbor about their experience. I never got that info. I also never got an updated quote despite my repeated requests. Their initial quote was amongst the least expensive but I was requesting more work be added and they never responded! I don't want to id the estimator by name, but I will say that I'm disappointed in their lack of response.

We are very happy with the work Ortega Brothers Roofing did on our home. Chandler was excellent…read morewith communication--responsive, clear, and professional from start to finish. The crew worked hard, kept to the schedule, and delivered high-quality results. Chandler even fixed a problem before we were aware of it, demonstrating his attention to detail and integrity. Our roof looks fantastic now, and we wouldn't hesitate to recommend them to anyone looking for reliable, skilled roofing professionals.

Without doubt the best company I have ever dealt with! From the initial estimate to the final…read morecompletion of the work, everything was well beyond what I expected. Chandler was very professional and always followed up to insure the project was completed on time. Our roof looks great, better than I expected. Another plus was no subcontractors! You will be very satisfied if you choose this company.

The team was very thoughtful and understanding during a stressful time when we had damage to our…read morehome after a storm. They fully assessed the damage, provided great recommendations, and went above and beyond in terms of service. Definitely recommend!

Reliable, fast, quality work. The leak problem was quickly diagnosed and corrected the same day…read more Recommend highly.

WCC Roofing is amazing! We needed a rush roof put on for closing and they made it happen! The owner…read morewent above and beyond to make sure everything was perfect. Our real estate agent was so impressed by the speed, quality and the cleanup, and he has seen a lot of roofing jobs. I highly recommend for any home owner in IL or MO!

WCC Roofing put a high-quality steel roof on our home in Clayton in 2019. The 2025 tornado,…read moreunfortunately, damaged the roof, which could not be repaired because the manufacturer no longer makes the product. Jason and his team were on the scene immediately after the tornado hit the house and did a prompt and thorough assessment of the damage and put up tarping to keep rain from damaging the interior of the home. They've worked with us as we have labored to help the insurer understand that the WCC bid is comparable to the product that could not be repaired. Despite the insurance-caused delays, we are confident that soon we will again have a solid, attractive roof that matches the quality of the roof that nature destroyed. Mike

We contacted Cox Roofing and Restoration to inspect the roof of a building we were considering…read morepurchasing. Mr. Cox was prompt, thorough, and extremely knowledgeable. He used a drone to carefully inspect the roof, explained the issues he found, and communicated with us in a timely and professional manner. Although we ultimately decided not to purchase the building for reasons unrelated to the roof, we were very impressed with the service we received. We would not hesitate to use Cox Roofing and Restoration in the future and highly recommend them!

One of the worst customer service experiences I have ever had…read more Had a roof inspection done with the intent to get a detailed report of my roof, with photos and descriptions of the current status. Probably the most basic service a roofing company can offer. They failed to deliver at almost every step of the way. Took me 2 months to be able to get the report. But the stress along the way in having to deal with the company was unbelievable. I have had to follow up with over 15 emails, 20 phone calls, and countless texts asking for the report. Every time a new version was issued, it was incomplete, and the customer service got worse. First, the report was a poorly handwritten note by the inspector. Then, when I mentioned again the need for a report that included all the photos taken, with descriptions, in the company's official letterhead, the new versions came with only a handful of photos and no descriptions. My requests were passed around countless times, and every time the new assignee did a worse job. As my follow ups started to tally up, the reports missed photos, missed descriptions, time and time again. My requests were never escalated to management, and when I asked for a call back or status update, they never got back to me. Their admin - the person I was interacting with directly and for most of all of these requests - is an absolute incompetent at her job. I cannot reiterate enough. When I got fed up with it all, after two months of trying, I asked for a refund. When I picked up the check, their admin didn't even look me in the eye, didn't say a single 'sorry' - she just handed me the check with an entitled face as if I'm giving her more work. I was speechless with the interaction and simply walked out of their office. But it gets worse. The second that I cashed the check, the inspector called me and yelled at me for requesting a refund for a service that he had done, but his team never delivered or completed based on my needs and countless asks. Only then did the owner of the company called me, trying to fix things, and to get the job that his team was unable to do, done properly. Although he apologized for his team's incompetence and ability to deal with a basic service and to deliver on my clear and repeated requests, he still had the courage to ask me to remake the payment for the terrible service. I laughed in total disbelief. After two months, dozens of calls, texts, and emails, I finally got the report. Their team didn't know how to work correctly the system to be able to issue it correctly. Will never rehire this company or recommend to anyone that I know. If they can't deliver on an inspection report, I can't imagine the other services.

Hired to paint single floor of home. Decent work, decent…read moreprice, communicates well. They aren't particularly fancy with how they do things, but they get the job done (including weird corners), and fix their mistakes.

The biggest complaint is lack of respect for my family's time. Every day but one they were hours…read more(not minutes) hours late, pushing the timeline of the project due to drying times for next steps. The last day they had roughly two hours of work and left to allow for drying again, telling me they would come back next morning. I had to message them 40 min after they were supposed arrive to ask if they were still coming, they did not reach out preemptively. At that point my husband and I decided to just finish ourselves, as they said they could come at 11 or Monday. In addition, two of the 4 days they came they had to leave to go get materials (which they ask for 1/2 up front to purchase materials). Both times they were out from the project for 1.5-2 hours (one day they had to leave twice). The work was good, with the exception of one area that we had to repaint. But poor time management made this experience not good.