I must begin with the positive.: I needed a hospital bed soon after my wife was released from…read morere-hab. The delivery was swift and done professionally. I must admit they were a little expensive, but worth it at the time. I did notice a problem with the mattress after observing it 3 weeks later when we going to clean the cover and just prior to renting the bed for an additional month. At that time the caregiver noticed some staining on the mattress itself. At first I thought it was caused by us; however the caregiver informed me that stains were noticed on the mattress. When I called their office, inquiring about staining, I was immediately met with resistance, and they said I would have to buy another for $150. I never authorized a payment to them or ordered another mattress. They took upon themselves to bill me unknowingly for a new mattress. When the charge hit our credit card, I called and asked twice if the mattress we first received was new? I was then told after some arm twisting that it may not have been a new mattress, but they are inspected and have photos. I asked them for photos and proof that it was in the condition that they claim. FYI Their mattress comes with a dark protective cover on it/ zipped up and installed on the bed upon delivery. There was no way for me to tell what condition it was in when it was delivered because of that black cover. I assumed I had been given a new mattress. The situation has not been resolved yet, but I am hoping for some closure soon. So do your homework and research if you're going to rent a hospital bed for more than 1 month from anyone. Also do the math: $300 per month to rent! If you buy the same hospital bed from Am***n, it would cost $800 with a new mattress. I could possibly be in the wrong here, but we'll see how they professionally handle all this. If anything, I'm giving all that read this review the " What to look for!" if you ever have the need to order a hospital bed from anyone!

I called this group and told them I had a wheelchair I bought elsewhere. They said ok send us…read morepictures of the broken brakes. I followed the instructions and sent the pictures. They indicated they received them and would have a tech review the pictures. Now, mind you, nothing was said to me that they couldn't fix the chair. I waited until today, March 3 and called them back to find out they didn't order the parts because I didn't purchase the product from them. They claimed they called me back but have no proof they did. REALLY BAD CUSTOMER SERVICE!!!

The good part is because in the past they have been willing to furnish several boxes in one order…read morethat is fully covered by insurance. You can order supplies online now as well. The supplies have generally arrived within two weeks or less. The bad part is when you need an updated prescription it is very much a hassle, and they start blaming you or even yelling at you. However they are the ones who are making it difficult. For instance, if you need to verify doctor to receive ostomy supplies: 1) You cannot submit or upload a prescription: Your doctor must do it for you. 2) The doctor cannot just call any number. They must call sales support (888-329-5679) or vice-versa. Good luck if the line is busy. I was lucky enough that the doctor and support connected last time a few years ago and everything took place via phone call and fax. (It required my actually being there in the office with the doctor so she would remember). Because my condition is permanent, it would seem as if a standing order would do---that has worked in the past---but not now. 3) Doctor must use the Liberator Form and letterhead that they fax or send over. 4) Doctor must include reference number and chart notes. 5) It cannot be done via encrypted email (which is very strange considering today's technology). 6) Whichever is your current doctor or nurse practitioner, if it changes the verification process requires updating (meaning do this all over again) ----even if the doctor is from the same outpatient clinic. There is an online system and automated support, but the representatives were really not at all empathetic. They did not even say, "I hope you get this straightened out, we look forward to keeping you, and we are grateful for your business." Instead, they seemed as if "Well just go someplace else if we can't help you!" And then yes, for asking too many questions, I was told I was being "rude." So even with the survey at the end of the call, they were guilt-tripping me in advance and anticipating that I can try someplace else. Also, they don't any feedback on how this process can be very inconvenient or time-consuming because at an outpatient clinic, it takes a month to schedule an appointment. Walk-in would work but the next time it would still require a new prescription to re-order.

this company sucks and everyone who works there are morons. No one can give me an explanation of…read morewhat I paid $490 for and yet they keep saying I owe them another $52 but they don't know why?? Seriously why would pure wick ever use a crappy company like this? What a joke they are.!

Very nice and we're supportive while dealing with a tough time in my families life. Locations good…read moreand has convenient parking

I dropped in for a prescription and got a couple glue shots. Very accommodation and my insurance…read morerecommends CVS.

I've been using Lincare for many years of the branch in Stuart. Florida is excellent. Anything I…read moreneed they go out of their way to provide me with machinery oxygen, and any therapy. I have they come over quickly to help me anytime. I need help if I'm traveling, they will make it a point to help me in whatever city or state I am in. They are my lifeline and I wouldn't switch carriers. Thank you Lincare. You're amazing.

After being told my CPAP was completely covered by my insurance I started receiving a bill for $20…read morea month. Was told it would be for 10 months so Rotech could get reimbursed. I wouldn't mind if they said something up front but it just seems like another scam. I'm going to suggest my cardiologist change sleep supply companies.

Owners have no tolerance to answering questions from customers. Also not professional when…read morecustomers asking for advice and relating to customer complaints about the equipment.