Went to this location to use the Atm since I forgot to stop at the one im Sayreville... ATM was…read moreeasy to use...

Moved accts into GSCB Spotswood from another local bank that started charging for NOT using my…read moreATM/DEBIT card. No such thing here , no restrictions and services offered are better than most. Victoria and Kimberly were excellent. Great experience ... good old fashion neighborhood banking with lots of branches in the area!

I switched over to this credit union from Bank of America when they were threatening to charge a…read moremonthly fee for using our debit cards. It annoyed me so much I decided I'd rather support a smaller, more family oriented banking institution. What I love about this credit union: -personalized service- people already know my name! -very old school- call in and they'll mail you a check -only $5.00 to open an account -my immediate family members can join -low as heck interest rates on car and personal loans -exempt from paying car loan in summer months because I'm in education What's not so convenient: -not as many ATM's available -outdated interent and bill pay services -when checking account online, transactions don't always post immediately I'm going to stick with them for a while and see if I can grow some patience while working on not being just another person who needs everything done for me at lightning speeds.

My mother passed. She was a signatory on a business account that I own with my wife. To get her off…read morea similar Bank of America account, I had to send in her death certificate by mail. With Chase, I was told that I had to go into the branch with the certificate as well as 2 forms of ID. When at this branch, I met with a rude banker. He kept asking me who owned the account. I said my wife and I. He kept asking as if I were under interrogation. Then, I asked if my wife joined us would that solve the issue. So, I got her to come in. Again, he was asking who owned the company. My wife and I said the both of us do 50/50. Then, he said that he needed documented proof of ownership. Why didn't he say this before I dragged my wife to the branch. He wasted our time. He was rude and, frankly, not too smart. Stay away from this branch and Chase altogether.

Chase has my mortgage and my main credit card which is a Disney Visa…read more About a month back, I went to this branch because I was not using the rewards and wanted to get a credit card that would have rewards that better fit my lifestyle. The rep sold me on a Chase Freedom Unlimited card. He went on to say that that if I allowed more charges to go thru on the Chase Disney Visa, I could call their 800 number and request a one time transfer of the reward dollars to the Chase Disney credit card as a statement credit and then close the account. IT WAS A LIE!! They have refused to honor that transfer. I have made over a dozen calls and no one is willing to give me an accommodation to honor the things said in the original meeting. I believe this to be FRAUD. If I cant trust things told to me by one of their reps, how can I continue to do business with them? I have spoken to reps and their escalation team as well. On the last call, I was told the branch manager would contact me within 48 hours with a resolution. We are beyond that time frame--- and no call or resolution. This has been nothing but aggravation. For reference, the rewards balance is $360. Yes--- that small amount! On average, between the mortgage and the credit cards, they make close to $1000 per month on my accounts in interest. Seems like a bad decision made by someone who is not looking at the big picture but that's their call to make. I just wanted to put that out there in case anyone was considering opening an account with them. Note: things you are told are not necessarily going to be true so don't make decisions based on what they tell you. THEY CANNOT BE TRUSTED. I will give them a few more weeks to fix this before I begin shopping around for a new credit card and then eventually do the same with my mortgage. They have destroyed a 22 year relationship we have had all in the interest of saving $360. Enjoy the money, Chase. The clock is ticking on us doing business. Adding this addendum: Chase refused to make good on their word to me. The credit cards are being cancelled accordingly.

This branch consistently goes above and beyond to do whatever they can to fix a problem or concern…read morewhen it comes up. The staff genuinely take an interest in our business and how it's growing, and that's rare from a bank today!

Horrible experience at this branch. The managers are rude…read more The tellers are nice but the wait is long. They should hire more people and be friendly to ALL of their customers.

I always have to come here on a Friday and it is always super busy. I understand Fridays are…read morepaydays, but this bank is on the slower side. I never use the drive-through, but the lines are always really really long. When I finally find a parking spot, there are usually three people in front of me and the wait is on the longer side. Tellers and staff are friendly, so that makes up for the wait in my opinion. Sometimes this location is more convenient so I use it, but I try to use the Milltown branch when I can. Definitely more efficient.

When I think of bank I think cash. A place where I can withdraw MY money. It's my money…read more Apparently, as a small bank they don't keep large amounts of cash. They ordered money yesterday, but it won't be in until next Wednesday! It doesn't matter the amount I need - it's my money. I pay them rent (ATM fees, below minimum balance fees, etc.) to safeguard my money. Do not bank at WF. Not even worth 1 star, but I can't post without choosing a star.

This is a very good bank! Although, it seems like no one reviews banks on Yelp, they still deserve…read morea review! Very friendly staff! I had to get a check deposited, and the staff was very friendly, and asked me a few questions, about the check that I needed to get deposited. It overall worked very well, and the staff moved very quickly! I only got service through the drive-thru, but it was still a pleasant experience over all!

Giving one star because zero was not an option. Literally EVERY time I have gone to this bank (I've…read moreonly been a customer since 7/2023 and it's only October, I have to wait on a line 4-5 people deep to do any banking beyond withdrawals from the ATM. They never have more than 1 (usually 1) or two folks working that can help you with actual banking )opening accounts, wire transfers, etc.). I've never waited less than 45 minutes to be helped. NEVER. The manager just sits in her office, does nothing to jump in and help the folks in line. When asked, she has a super snotty attitude and usually makes some excuse for why she can't help. Banked with Chase for over 25 years, never seen anything like this. They will be losing my account and I'll be going back to Chase. I only opened an account here because I moved nearby, but I'd rather travel to go back to my old Chase bank. DO NOT DO BUSINESS AT THIS LOCATION.

This is a great store and so convenient when I am working in the surrounding area. I have only used…read morethe drive-through and my experiences were great. The staff is very friendly and say hello to you when you pull up. Every lane in the drive-through was filled when I pulled up but I didn't have to wait very long. When this location is busy with a lot of cars I always see at least two people working at the counter. They are quick and efficient.