Always a wonderful experience when I need to stop by. Never had a bad experience in person or on…read morecall.

The service at this bank is excellent. Was given a second chance with this bank and I appreciate…read morethat it was given. Originally was a customer for over 33 years before a few things happened which forced me to lose an account with them. Their holiday and vacation accounts are pretty good. They do not have a monthly minimum that you have to have in the account. Savings accounts I believe are a $500 minimum. What is good about this bank is that they do no charge a monthly fee.

They don't have anywhere near the number of brick and mortar location as major banks like Chase or…read moreBofA, but they offer some solid personal banking solutions with either no fees or very easy ways to avoid them.

Great bank. It's a larger bank than the one near me in East Brunswick. I went to this one, because…read moreI needed to get some items out of my safe. The staff were friendly, and gave me the form to sign to get into the safe room. The East Brunswick one as far as I know does not have a safe room. I got my things, and another staff member quickly signed me out. It was a very quick experience!

I legit hurt my back having to hang out of my window trying to use their drive up ATM. what were…read morethey thinking?

Horrible !!!! Had my car loan here made my payments on time for two years straight. Lost my job due…read moreto covid missed one payment and they took my car. I called for help and to pay three payments in one to get my car out. A very rude rep (Ava) told me "no sorry you have to pay off the whole car to get it back. I explained my situation she said "well you didn't pay that's how it works here" in all my years of living I've never witnessed such horrible customer service at a bank ! Maybe at a Jamaican restaurant but not at a bank! I asked for a manager and was told there was no one else to speak to lol. I went there and they had someone come out and talk to me while playing with their tongue ring in their mouth the whole time. This bank is trash !

absolutely awful experience.. my account was inexplicably locked a few months ago, the fees are…read moreinsane, and the customer support might be the worst i've ever experienced. Expect to wait on hold for a half an hour every time you call them, and when they finally pick up the first time it's a 50/50 shot you just get hung up on. When you finally do get through, the lack of professionalism seeps through the phone- I could barely understand the person i talked to, but they answered the phone in an annoyed tone - "HELLO?". Like hello?? who are you??? Do you need my information??? They don't even pretend to be nice, if i answered the phone like they did I wouldn't have a job. The fees are ridiculous, the customer support is horrible, and the bank itself is a joke. Avoid.

The communication between the phone customer service and the bank branch is subpar…read more My account was closed and then reinstated last year. I got a new debit card that I have been using all year (this year). After speaking with customer service on the phone, the person told me to go to a local branch to get another debit card. I did and the teller informed me that they are cutting ties with me and that she can print a check for the remainder of the money in my account. Several conversations later, they felt that my account should never have been reinstated even though I have been actively using my debit card all year.!

I've had a savings account with RUFCU for a few years and finally used them for an auto loan. The…read morerate was excellent and the process was very easy. I've always heard about the personal touch of using a credit union as opposed to a large bank but now I finally know what that is like. I plan to purchase a home/condo in the next 12 or so months and I have every intention of using them for my mortgage.

From the owner: Rutgers Federal Credit Union is a full service financial provider proudly serving the Rutgers…read moreUniversity community for over 60 years.

I switched over to this credit union from Bank of America when they were threatening to charge a…read moremonthly fee for using our debit cards. It annoyed me so much I decided I'd rather support a smaller, more family oriented banking institution. What I love about this credit union: -personalized service- people already know my name! -very old school- call in and they'll mail you a check -only $5.00 to open an account -my immediate family members can join -low as heck interest rates on car and personal loans -exempt from paying car loan in summer months because I'm in education What's not so convenient: -not as many ATM's available -outdated interent and bill pay services -when checking account online, transactions don't always post immediately I'm going to stick with them for a while and see if I can grow some patience while working on not being just another person who needs everything done for me at lightning speeds.

I'm annoyed with this branch. It was convenient to walk over to because I was right at East…read moreBrunswick square mall next door. I checked online, and the hours are listed as being open until 3 PM on a Saturday. I got there at 1:15 and two staff members were locking up the entrance. I knocked on the door and the woman employee pointed at the ATM in the foyer and said use that. That ATM screen said it was out of service. I walked around to the drive-thru ATM, and that one was also out of service. Staff were still standing in foyer so I said please can you let me in really quick, you're supposed to be open until 3:00 and both your ATMs are out of service. The male staff member was very irritated with me and said abruptly "no, we are closed. We are closed" and walked away. In the ten minutes I've sat in the parking lot typing this review no less than eight other cars have come by and tried to use the drive-thru or walked up to the front entrance only to find it closed and the ATM nonfunctional. This is so damn inconvenient. Everybody needs money on a Saturday afternoon and expects the bank to be open and the next TD location is all the way in Milltown.

This place is just terrible the machine just shreds my card when I tried to put $80 in and the best…read morething they can do is 7 to 10 day shipping on my next card. Just go to a more convenient bank this place is not convenient.

I've come here for years! Lots of pros:…read more Big and spacious parking lot. If you can't find one in the front, you can find one further in, towards the back, where I think the employees park. Recent years they have a security guard that opens the door for you when you come and go. That's different! Usually two tellers, maybe three if it's busy are operating at a time. And another for the drive-thru deposits. When I needed more in depth assistance I went to Harry and I believe, Sonia, and they were so friendly, patient, and just nice to talk and ask questions. Never felt rushed or talked down to. Usually always someone around to ask for assistance, say you're looking around to get to your safety deposit box. It's not flooded with employees (that would be overkill and rather annoying if each one asked you if you needed help), but not so few where you are waiting around searching under desks to find someone who works there. The tellers are friendly where they will exchange some pleasantries, like the weather, what are you doing over the holiday, etc. There is one teller that I always dread seeing, and I forget her name. Nice woman, but she seems to think she knows me, but only remembers me from years back, so each time she refers to something, it's like, from 10 plus years ago! And in that case, I wish she would just deposit the money and not talk. Overall, good place. I use online banking for most things, and the app to do small deposits. But I've always liked the location.

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

I have used this bank for a number of years. Excellent customer service. They treat you like…read morefamily. Very accommodating to assist.