I've been here for over an hour and the agent helping me has answered the phone, chatted on the phone for 30 minutes, and walked away for the third time. Customer service is horrible here. Omg she left again. I called TD bank and she answered the phone and told her to get back to me. She is ridiculous. I learned her name by calling and her name is Andrea. Wow, she's the assistant manager. I confronted her that leaving me constantly is extremely rude. She apologized and explained that they are understaffed and that she has been the assistant manager for just 4 days and they are hiring more staff. She offered TD merchandise to appease me. I think she's trying her best, but I still can't say that this was a pleasant experience. Overall time it took was almost 2 hours. I would increase my star rating to 1.5 for her trying though but I can't get myself to click on the second star. read more

TD Bank - Empty chair of woman "serving" me. She walked away to take care of other things for the third time. - Banks & Credit Unions Near Me - Germantown, Maryland

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Only one teller each time I come over. Need to have more tellers and more financial reps at the desk to reflect a true banking experience.

This TD branch needs to have their management changed/reviewed. There were a long line of customers and apparently the store manager and and assistant manager just sitting at their desk chatting away while customers started to accumulate waiting in line. I had to try to make eyes contacts and try to get their attention. They apologize that they were not aware there are customers waiting in line. And they are the store managers! read more

What's the point of having a phone if it is NEVER answered?!?? How does a bank just refuse to answer their phone??!? Truly baffling and irritating! I shouldn't have to drive all the way there to ask a simple question. What's going on with this branch?!? read more

This Bank Branch is very good at making customers feel uncomfortable. When I arrived, both tellers were occupied, I looked around and saw 2 staffs sitting at their desk but they both chose to avoid eye contact and no one asking if any customers need help! That's quite alright, I closed my accounts and took my money elsewhere. Bye Bye TD bank! read more

An unauthorized charge was made against my business checking account using my Business Debit card. I reported the unauthorized transaction to TD Bank. After going back and forth for three months, TD Bank did not credit my account for this transaction and could not tell me why. I am not sure how a bank cannot protect their depositors from unauthorized transactions. I am taking my money elsewhere. Either this result was personal or, the representatives could not understand what they were reading. read more

Unlike other big banks, TD bank staff has never asked me to remove my hat. They're also really nice folks who are pleasant to deal with. I like that the bank is open 7 days a week. Although I've never needed to go to a teller on a Sunday, it's nice to know that the option exists. read more

TD Bank - I'll remove my hat when I'm ready. TD seems to get this. I like that. - Banks & Credit Unions Near Me - Germantown, Maryland

Stopped by the branch today to open a small business account and I was very impressed. Immediately upon entering the branch we were greeted and waited upon immediately. Our account manager Nomar was very informative and through and helped us choose the account that were best for our needs. I really like is the fact that we were issued out debit card immediately; unlike other branches were there is a 7-10 business day wait. What's even better is this bank is open 7 days a week. And they have a coinstar that's free to use to account holders. read more

TD Bank - Banks & Credit Unions Near Me - Germantown, Maryland

If you want to wait 30 minutes every time you have a question That's the best bank for you !!! Specially for business 30 minutes just to talk with someone!!!! That's crazy I'm losing money My phone is my business read more

I wish I could give zero stars. The absolute worst banking experience every time. Unfortunately, they are the closest to my home and business I manage. From the rudeness you are met with when asking about the lack of answering the phone or the lack of even a greeting or speaking at all to you in the drive through. There is one person named Callie that is kind and the only saving grace. read more

Terrible customer service at this location. I spent two hours here and was not offered any help. Honestly, I have been with this bank for almost 10 years and am ready to leave. Shopping around for new options. read more

We arrived at the bank around 2:50 and waited until 3:02 in the drive thru for the teller sitting in there to continue to ignore us. There was no pen in the container, we had a question and kept trying to wave her down she would look at us and keep on with whatever she was doing. Another customer pulled up next to us and she helped her right away. read more

I am very appreciative of the manager Mr. Brame for going above and beyond in preparing my business account statements in a timely manner. I had issues with getting the documents to me and he stayed past closing hours to assist and ensured I was able to receive. Great customer service read more

My name it's Leonel Monroy I opened a bank account with them after three weeks I was paying for the gas with the card because it is the one I use to pay my bills and it came out that the card is not authorized I go to the cashier and nothing I call to see my account statement and they transfer me to the customer service and the one that answers me tells me the bank has blocked the account because my social is not the same with the Irs and they need my social card to confirm the social it's my we need to confirm and i went to the bank, the boy who attend me grab the paper with a bad mode like I was stolen something from him , they told me that in 1-2 day my account would be available because all my money is in my account this happen day Thursday and I do not have gas on mi car or money to buy my lunch I didn't opened a credit account or asked for a loan so they need my social its not to important I can any of my own money I didn't deposit a million so they need to be aware of where that money came from. It was my week of payment that I deposited. I do not understand if because I'm hispanic they treat me like this read more

Excellent service. Mina the manager is a gem. Tellers are great. My deposit amounts are never correct lol, but they always catch it. Have my small business account here. Very happy with this bank. Feel respected and valued here. read more

I have been banking here for some time and find the staff to be extremely friendly and helpful. I have needed a notary several times and there has always been one available. The bank itself is very nicely decorated, cheerful and bright. One time, I did have a question about trusts and estate accounts, and I felt that the person I spoke with was not knowledgeable. However, this is the case at many banks regarding this topic read more

I went to deposit $590 cash at the inside ATM last evening for my Daughter. She had worked her first job over the summer and I was adding her earnings to the account. I used the ATM card, went through the prompts, inserted the cash. It confirmed $590 in the Machine.. I click to complete transaction and the machine glitches, telling me its not a valid account and to please take my cash out of the machine. As it was trying to return the money it got jammed and started ripping the 1 $10 bill that came out! The bank had closed but I still saw people inside. I knocked on the glass saying that the money was jammed to please call someone who services the machine. They told me that no one could help me and to leave and come back the next day with my receipt. I told them I didn't get a receipt and I can see a wad of cash jammed in the machine. He said well your on camera just come back and we will deal with it tomorrow. Are you kidding me?! $590 cash and you want me to leave and hope that the bank will give me my cash?! Then he tells me to stick my hand into the machine and try to get my cash out. I yelled.. Who is going to get my hand out if it gets stuck if no-one can get my cash out?! Then both employees just ignored me while I panicked trying to retrieve my cash. I called the 800 number for the bank who documented my call but said they couldn't help me. My last resort was when I took a pen and for 45 min picked the bills out. 1/2 of them were ripped, from the machine. All alone while the 2 employee's ignored me, one was the female manager. I took them over to Bank of America where I bank and they accepted all my cash even the ripped bills. I will be closing my daughters account today. I'm discussed! read more

TD Bank held one mortgage for me so I came here to apply when I wrote a contract to purchase a second home. This tale has involved one horror after another, although I have superb credit and good income. An error by the bank officer on the very first day and then more delays and stalling caused the closing of the new house to be delayed by over 6 weeks. The bank initially promised me a new first mortgage but then denied it at the last moment. They also promised me a heloc on my other home but at the last moment, they required for most of the proceeds to be used to pay off the first mortgage, which radically changed the situation for the closing of the second house by leaving me $60,000 short from what they had promised. Finally, now, nine months into the payments on the heloc, they have raised the (variable) rate they are charging me to 4.000% EVEN THOUGH they CURRENTLY advertise a rate of 3.49% for the same loan and the same credit score on their website. Honestly, it looks to me like they are trying to be as dishonest and abusive of their customers as Wells Fargo. read more