I want to make all customers and future customers know about the predatory ways of Capital One…read moreCredit Cards. Apparently I wasn't notified of my $39 membership fee in January and was then assessed a $25 past due fee plus interest. In February I was assessed $45 fee plus interest for non-payment. When I was sent a notice from Credit Karma that my credit score dropped 40 points, after having a perfect payment record for the last 10 years, I called Capital One. The young lady got the fee and interest removed for February, however they would not change my credit report nor remove the Jan charge. We are talking about $39 membership fee, for a card I don't use and have had for years. Why don't I use it, because the interest rate 28%. Capital One has no one to speak to except the one person I spoke to on the phone and no Sr manager to speak to. This is pathetic customer service. I have two bank accounts, another card with them and this is how they treat their customers. Oh and if you want to complain to their credit dispute department, you have to send all your personal identity information by US Mail for them to even review it. If you aren't getting the message about how much Capital One sucks, I hope you do now. Closing accounts just makes your credit score worse....

Impeccable, extraordinary, infalliable, inspired…read more That is what the customer service is here. The last time I walked in, I was immediately greeted and was let known that someone was going to help me immediately. The concierge said that he remembered me... which might be true... although I go in to the bank very very rarely. He started conversation he was just so nice. I ended up telling him what I needed ( a replacement check card). While his other associate was busy with a customer, he got the checkcard ready and sat me down to wait. He expedited the process for the associate one I got to him. Just a really kind man. The associate helped me quickly and efficiently. Which was good, cause I had a party to be at and I had no idea that my checkcard was cancelled due to suspicious activity. Overall the customer service at this branch is 5 shooting stars. They obviously care alot about their customers, and it shows in everything they do.

Memories... memories…read more.. This is the Capital One Bank Branch where I opened my most recent checking account. My G-d it's been at least 7 years. No complaints here. Everyone has been nice and they get people in and out quickly. I haven't been here in a while, but the last time I went, they had one of those giant coin machines that you can dunk your hoarded pennies and nickels in. That thing is loud as all get up. But really handy as... you're inside of a bank. This is in the shopping center on Old Georgetown road with the new Not Your Average Joes, Quartermaine, Chipotle, Flippin' Pizza. The parking is pretty good, and if you would like to either celebrate or drink to forget after you to the bank... there's a beer and wine store 2 doors down. I stopped visiting this branch as much as I don't work across the street anymore, but I wouldn't hesitate to stop in and say hi. Everyone's super friendly.

Capital One is the best bank, is everything a bank should be. They are professional, kind, local…read moreand are easy to use, I have all sorts of accounts with them. Everyone is helpful, specially, the bank teller Kelsey Hage in Bethesda MD branch. I purchased a house, needed to wire transfer $70k to another bank. I walked in expecting bank personnel to help me, however I found, I have to do this online by myself. I never did this before, I was very worried about transferring this large amount. Kelsey felt my anxiety, she stepped in and was extremely helpful, got me through this tedious process.

The worst Branch in Washington with the most obnoxious Manager, John Gomez. He lied thru his teeth…read moreto gain my business saying he lived in Newport Beach and had a house on the beach in the presence of the Investment Specialist, Brandon Mong. As a Real Estate Broker, I checked on his WHITE LIES & discovered he never lived in a house on the beach. When I notified him; he got angry and yelled at me to leave the Branch in the presence of 5 of his colleagues as he was embarrassed to get BUSTED. Manager, Gomez had the audacity to threaten me that he would call the COPS when I visited the branch to meet my Investment Banker as a "CHASE PRIVATE CLIENT" THINK TWICE BEFORE YOU INVEST A DIME WITH THIS BANK/BRANCH.

Was Super excited to finally see Chase Bank coming to Maryland…read more Stopped by here on Saturday everyone was super friendly and nice when we walked in and greeted immediately. Everything is very new and nice as they just opened. Since it's a newly opened branch the staff had to check with others in the back often to ask questions but were really friendly about it and prompt. I am giving them one star because we drove a good ways to come down to this bank to take care of some items to only find out they weren't done correctly and we were called to come back in. The staff did apologize however we had to take a day off work to drive back down here as our banking needs weren't done correctly the first time.

I made an on-line appointment for 2:00and got there 1:50. Only one teller asked what I wanted. All…read moreother staff members ignored me. While I waited, one teller hung out in the lobby on the sofa. A bank specialist was talking to a client in an office/private room with the door open. After the specialist put a banking person on his speaker phone, anyone in the lobby could hear the conversation. After 10 minutes, the door was closed. No privacy for that client! Later a bank specialist greeted me. He offered an office in the open space lobby, but I asked for private room to handle my banking needs. He was 10 minutes late. In about 8 minutes, he excused himself to go help the teller. He told me they were understaffed. The manager of this bank was not there. Meanwhile the specialist got into conversation with another person --- a second interruption during my appointment time. I never completed the service I wanted done. The lack of professionalism of the staff was not appreciated. Making an appointment is for someone who wants to spend hours at a bank branch waiting to get a service done that would have taken 20 minutes. I have gone to this branch for 20+ years. The last time I went to this branch was 2.5 months ago when I had another negative experience. Well Fargo Bank needs to train their staff for their different jobs! There was no manager on site. They were understaffed.

Went to the bank to try and get some quarters. That's it. Showed up at 5:01 and it was closed…read morestarting at 5:00. No big deal. Tried knocking and someone came up. Guy looks at me like I'm about to rob the place. And then I ask him if I can just pop in to get some quarters. In the rudest tone he tells me they're closed. I start to say "But.." And he cuts me off and says we're closed. No big deal in the overall situation but that is not how I would expect a bank emplotee to treat a customer, even if you're closed. I opened up another bank account a few months ago. Not sure if I'll cancel Wells Fargo but they seem to do everything worse than my new bank. The only thing they had going for them was location near my apartment. Avoid the overweight guy in the vomit yellow shirt

I have been a customer from the inception of this branch in Wisconsin Ave…read more Very poor customer service by the branch manager and the senior staffs. The only good thing is the helpless tellers .The only reason I still visit the branch is because of the tellers . The Managers should learn from the tellers, how to satisfy a customer.

Horribly unresponsive. Won't answer phone calls, emails, and there are never enough persons…read moreworking in the branch. Banking seems to have suffered immensely due to the pandemic.

Great service and branch staffs. Always very pleasant and hen I come in for my banking business.read more

I have been loyalty client to this bank since 2015 once purchased my commercial building and they…read moreare my lender! My first went into the brand in Chevy Chase area: nice and clean!

This Bank of America Financial Center is very convenient for me. Whenever I need to withdraw cash,…read moreI usually make the trek to this Wisconsin Avenue location. The one downside is street parking can be difficult to find, but there are some nearby garages. I have not used the actual financial services yet, however, I may do so down the line. I recommend coming here.

Long wait with one SLOW teller and other workers just walking around pretending to look busy…read more This branch closed at 4pm and is not open Saturdays. I would say the worst service of all BOA branches I have ever visited. They need to be reviewed by Management for additional training and having more experienced staff present. I'd give this branch 0 stars if i could. Bank of America- DO BETTER!

Suntrust is now Truist and they have both been awful. And their telephone service, which is housed…read moresomewhere very far away is even worse. Can you imagine having a bank account for over 30 years and being asked "what year did you establish your account"? Impossible. Or on a joint account not being able to obtain a cashiers check without your spouse's approval? Unbelievable. Edited for politeness...

I recently bought a car online, which was great because i didn't have to visit a dealership and…read moredeal with all that hassle. However, my request for a car loan showed as "pending" for three days, causing me to have to reschedule picking up the vehicle. There was no one who would call me back. I went to Truist, and they had me approved for a new car loan in fifteen minutes, and at a lower rate, too! The team really helped me out, and Im saving over $1,000 due to the lower rate.

I had an almost perfect credit score personally (800+). I had zero debt personally and zero debt…read morethrough my business. I had a business that was growing. I had paid off a lot of previous debt so I demonstrated the ability to pay previous obligations. I literally should have been their ideal client. But they denied my $1 million+ revenue business any line of credit (LOC), even a modest $50K. I went to another bank and got a $100K line of credit that was limited only because they were freaked out by Chain Bridge Bank's refusal to lend. A year later, I got a $250K line of credit with my new bank. Chain Bridge Bank appears to cater only to political campaigns. I fail to understand this since that's a very very risk undertaking. But they don't seem to care about almost sure-thing local businesses that are growing rapidly. And now we are 3 times the size only a few years later due to no help from them since they refused to extend a LOC.

Cons: There is only one location. Pros: Because there is…read moreonly one location everyone is super friendly and recognizes you when you come in. Awesome customer service!

This review is for Omni Jones who was like an angel when I was dealing with having to get POA for…read moremy mom's accounts at NIHFCU. It was (and still is) such a difficult time when you have a parent going through severe dementia and end of life and it's overwhelming and the system is NOT build to support the family members who are trying to help when they stop paying their bills and don't know how to stay on top of their money any longer. I was completely mentally and emotionally overloaded and in shock at how severe my mother's condition had become and Omni was not only caring and supportive, she listened and helped me get everything that I needed in place while I was in town so that I could get my mom's affairs in order. She gave me so much personal attention and was extremely responsive and caring throughout the whole process. I honestly don't know if I could have gotten through this or figured any of it out without her help and support. Thank you Omni and I'm so grateful to you for everything!

Really mediocre and in fact a very difficult credit union to do business with. They charge fees…read morethat no normal bank would - and then do not inform customers of the fees unless they go online to look. Very disappointing for a credit union, as these are billed as friendly places to bank.