horrible experience, on May 19th, at the seaford location: after banking here for decades…read more suddenly my ira info is going to a different address, not my mailing address. went in & young man trying to help me, on computer like 10 minutes, then got another guy to help, another 10 minutes!. then they both go off to the manager in the corner for another 10 minutes. what is going on??? i get up to see what is the problem & start to walk toward the managers office. the security guard starts walking toward me like i'm a dangerous senior citizen. the manager, she yells out at me to "go back & sit down!" i said i had to go & the young man said he would call me. never heard anything. i will be removing my accounts from this bank as soon as i can manage it. i do not feel comfortable nor trust them at this point.

What a ridiculous experience so far. Constant problems…read morelogging in. I've wasted 5 hrs of my life on that alone. They have horrible tech, confusing apps, its ridiculous. I am switching my accounts to a competent com Update *** I raised it from 1 star to 3 stars. They have updated their apps and integration to a liveable level. Otherwise customer service is meh. The only good thing about them is their APR.

Went in too check out business banking accounts. I found…read morethat the fees were more than what i was paying now via Citibank. The staff were super friendly and extremely helpful & knowledgeable about the different types of accounts. Unfortunately will not be changing banks at this time.

This is your run of the mill Bank of America, but since it's a new branch, the facilities are nice…read moreand clean, and ATMs are new and fast. They have both a drive thru ATM as well as an indoor walk-in area in the lobby of the branch. I only went inside once to speak to a teller, and I found them to be friendly and courteous.

The bank staff is exceptionally friendly, knowledgeable and helpful. They always go the extra mile…read moreto assist customers.

Good local bank with friendly personalized customer service. Always a pleasure. Been banking since…read morethe early 1980's. Many branches on Long Island and NYC.

extremely unhelpful and unprofessional!! They always change the explanation, even the citi…read morecustomer service rep has completely different answers. I have more than $200K in Citibank, but planning to change the main bank including my business account. This branch is the worst treating customers in manner. Very disappointed and branch manager never works correctly.

Everyone I encountered here was friendly, but between the painfully slow service and jammed parking…read morelot I would not come to this bank again. I figured if I came right after the bank opened that I'd have a better chance of avoiding the typical lunch time rush. I was wrong. Front parking lot was already full but I found a spot in the back. Came in to find only one employee who could help me make some account changes. I don't mind waiting a few minutes when there's another customer, but what I was told would be 10 minutes turned into more than 20 minutes. Then add another 20 minutes before we were actually working on my account. Then there were computer problems. After more than an hour I finally left without having my issue resolved; I left my info on paper but the computers were down, meaning no changes could actually be made before I left. The employee I dealt with was nice, apologetic, and trying to be helpful, so no fault there. But a really negative overall experience that would keep me from coming back.

BS +++ What can I…read moresay by any bank institution? If you don't have the cash then  you'll be treated by a nice teller or a relationship banker like you were a transaction.  This has been my experience as well as my wife.  However, today was the first time ever we set food inside a Bank Of America branch.  We were greeted by a friendly and beautiful smile from Savika Hosein (who I assume is the branch manager) and then appointed to Mackenley "Mack Attack" Gourdet.  Our reason for our visit was to find info on the POD process once a relative has passed.  We have been going through a tough time dealing with my wife's father's death and Mack was very  sympathetic and so was Ms Savika.  They were kind and very informative during the whole process.  Mack provided clear instructions on how to execute a letter of instruction as well as help us open a savings account in under 1hr.  He was very professional and made the process painless.  I am not sure why but this place feels like home.  They care about each individual and they just met us and yet we felt like our money was safe.  I don't give high ratings or recommendations on banks often but to all who read this.  If you ever need a place to keep your money safe and you can find many locations with ample parking.  I highly recommend Bank of America.  But if you want the amazing customer centric experience we just had please visit: Bank Of America 1431 Hempstead Tpke Elmont, NY 11003 Ask for Mack Gourdet and tell him Mick or Rachelle recommended you.  See my photos for info.  Thank you for all your help during this tough time for my family. Boomsauce Scale: BW - basura (trash) BS - basic (come on! Try harder) BS + - better (Yo! That's better) BS ++ - best (alright! Alright! Alrightttt!) BS +++ - Amazing location! now that's boomsauce!

I really wish someone would investigate what is going on at this bank. I opened an account in…read moreJanuary, and they held my account for 14 days before I could use it. This lead to $96 in late fees. I'm mad but I can use it. I try to use my brand new debit card at the grocery store but it won't work. Seems after I set my pin BoA decided it was not me and locked me out and changed my password which could not be taken care of over the phone. So I had to leave everything and go to this branch. An hour of waiting and changing my password I'm now back at the store again shopping for a second time. Back to the cashier, card still not working. I'm on line and on the phone with this piece of sh1t bank who tells me the lockout lasts for 24 hours and there is no override. I move on, a week later my card chip malfunctions 8-10 times in a week 5-10 minutee each time to get a manager of the store to type in my # by hand. But the final straw was, I electronically sent money from one account to this BoA account and they excepted it held it for two days then sent it back charging me $39. I checked with my TD account and they said it was fine no answer why BoA sent it back. Back to BoA they won't refund the charge even though they said it was their fault. Now in returning the deposit my balance withcthe charge went negative and they charged me another fee. All their fault. I'm now trying to transfer the money with this branches blessing and hopes they'll except my dirty money coming from TD without raping me for another $78 BS in charges. Over all meaning taking into account every Bank of America they have a rating of 1 and 1 half stars by people who have or had accounts. In the banking business it's ratings are even lower. AVOID THIS AND ALL BANK OF AMERICA'S EVERYWHERE AND TELL YOUR FRIENDS THE SAME. Want proof? Just go down there anytime of the day and just listen to all the complaining the customers are making while they spend all their time there getting nothing done. One last point their ATM machines have been out of money or just out of order 4 times in a week and that is after they were out 3 times the week before. AVOID,AVOID,AVOID!!!!! Once I get my money I'll be gone as fast as possible.

I had concern with bank that I brought directly to branch. I appreciate that management took the…read moretime to listen and made it right ,speaking up and advocating for yourself matters with any bank .to their credit they responded. I will continue to be a customer. I want to thank Michelle for her professionalism and for taking my concerns seriously. I also want to thank Sal .