Always good. Sherrie is the BEST. Carrie, too. Airways treating me great. Never a bad time there

I have had an account with TD for over 7 years. I have always had good to exceptional customer service, especially over the past couple of years. I did have one of my regular deposits held for a day about two years ago. I stop into the bank and talked with the Bank manager and she looked into it. She apologized and got it release the next day. The reason for the hold there had been people committing deposit scams/fraud during that time. I would recommend TD in New Smyrna FL, I find them always helpful and have not had any major issues. read more

I had a estate account for 11 years and opened a savings and received a phone call telling me it should have never been opened and I needed to take care of it right away. I was spoken to very rudely like I was trying to get away with something. You opened the account 11 years ago!! How is this suddenly my fault. I will not have any accounts with them again. read more

dont use this bank, manager is rude lacks any customer service skills. we deposited a check and had to wait 10 days to access the funds, they change policy with no notice to customers and then tell you to bad. read more

Because we have entities in the NorthEast we decided for monthly payment purposes it would be less cumbersome to transfer money directly through the Northeast branch, Took 3 hours to set up account in Mass. Asked to put our accounts in trust (Took 5 visits to the NSB branch, Asked if would be possible to transfer money to my brokerage account, It took 3 days and when I finally got it through the told me no more than $2,500. The transfer kept being rejected but no clear explanation was given. Tried to rectify this with multiple NSB managers, Each one lest competent than the other except Alice Pacitti (Got the Trust problems corrected)When I went to file a complaint I ended up in Canada and they told me to use TD NA. Tried that, my emails would not go through. Asked to speak to the regional manger and guess what, she never called back. I never got upset or abusive, (well I did say that their programers were either incompetent stupid of both) but this bank is terrible and not at all responsive. Americas most convent bank is bull. I use UBS and Fidelity and they are great if you have a problem My last email which is limited to only a few lines reads that I am going to close our accounts if they do not get the problems corrected. Bet I do not get an answer. The service at TD New Smyrna Beach SR 44 is not much better than a check cashing facility. But they all laugh a lot and are loud. read more

One of the worst bank i ever had to deal with. My account went to the fraud department for a couple of day. Went into my local branch to get the problem resolve, thinking i would be treated like a customer, come to find out that wasn't the case. I was treated more like a criminal. $ different times i had to come in or call the get my account back to stander so i can access my personal account. The assistant manager name shanikua was rude. No customer service what so ever. Treated me like i didn't matter as a customer. They kept telling my my account would be fine once it was up to stander. 9AM Monday morning i called to speak with the manager, she told me she would speak with Margaret Conn regarding my account, and that she would call me back. 12 noon came by still no phone call. Went in the branch demanding to speak the the branch manager about my account and told them i would call corporate about the way the branch had treated me. Once i told her i was going to call corporate she then told me my account will be close do to an open unpay balance from 2014. Never once apologies for the lack of customer service. But was more concern about a charge from 2014. my wife just closed her account with DT Bank. I strongly advise other to do the same. That branch does not care about- the lack of customer service is something the need to work on read more