I've been with this bank for about 20 years. I opened my business accounts because they had a low…read more($500) monthly minimum to avoid fees. They recently updated their minimum to $1500 without letting anyone know and I've been getting charged service fees without warning. Customer service is terrible, I called to find out why I was being charged and they kept me on hold for over 25 mins just to tell me to call the branch.

Like most other people, my experience trying to rollover an IRA was awful. The departments at…read moreValley speak different languages and Fidelity even noted how difficult the process became. If you want to be disrespected, have no control over your money, go to Valley. It would be more fun to rip off toenails than to ever do banking with them again. Stay away.

Misleading, dismissive and rude service, absolutely no clarity, staff has no financial knowledge…read moreand gave contradictory information regarding loan products.

Their customer service is horrible. Any time you call, it's always 20 to 30 min wait time on the…read morephone . They just need to do better all the way around

When I comes to TD bank it's all about the convience; it's in their slogan! They sure do live up…read moreto their slogan. Banker holidays do not exist at TD and on most holidays, they're open with limited hours. They're open seven days a week and their hours are better than any other bank I know of. Plus, their drive through hours are open even later than their lobby hours. I love the setup of thier banks, you just walk staight up to the teller with no zig-zag theme park lines that shuffle you around. They have all the standard features all banks have: ATM's, Tellers, office areas, and safe deposit boxes. The one feature that I absolutely love that TD bank has is their coin counting machine, which by the way, is completely free of charge to bank members. Great bank.

Terrible. TD has gone down the tubes, their service makes Comcast look like a AAA company. My issue…read morewas a simple change of account and on 3 separate occasions I called TD customer service and it never was done and this cost me money. Don't expect any empathy from anyone at the branch or the manager because of course it's the customer's fault. Bankers are so greedy to switch your accounts, but when you go to downgrade it, they act tone deaf. Needless to say I switched to Chase after 18 years with Commerce/TD and its a decision I should've made a long time ago. What a breath of fresh air to bank with a professional financial institution.

I had an amazing experience at this credit union. I specifically worked with Dolly and she was…read moreexcellent.

Had a very great experience. Had a very pleasant experience and Rose was very helpful explaining…read moreevery step of the way. Would definitely recommend this Credit Union.

I like this Bank they're very kind nice understanding with my needs…read more this Bank spent two hours on the telephone with one of my credit card companies until we straighten it all out. with Bank of America for 25 years on Hamburg Turnpike, Wayne, NJ. Always kind and courteous thank you Alex and Ana and entire staff.

This bank is the epitome of class. I just received a call from the manager, Ruth. She wanted to…read morecheck to see if I received my bank card and email containing online banking instructions. When I told her that I may need to call the 800 number regarding my online username and password, she offered me to come in and fix it. I also found out that they do business spotlights. Thus, the reasoning for the Mary Kay table from my previous visit. Now that is what you call building business partnerships! Finally they are having an upcoming networking event. What bank hosts those? I just may move my personal accounts here too...

This bank is awesome. It may not be the biggest bank but the service is unbeatable and the people…read moreare professional and helpful. Juliet specifically has helped me significantly on several occasions and I know I can always count on her.

Such a great branch! I recently opened an account here and everyone is always so friendly and…read morehelpful. If you have to sit with someone on the platform, the wait is never really long and all employees are knowledgeable. Line for the tellers moves quick.

XCEL is the best financial institution for me. I have been a member over 35 years. I have had…read more mortgage, auto, personal loans. They are the best. customer service is also great.

We were in the market for a mortgage and Xcel was recommended to us. Not our first mortgage and so…read morewe were expecting to go through a long and tedious process. However, XCEL really took care of us and walked us through the process from completing the paperwork to locking in the rate and everything in between. And the fact that this company is a federal credit credit union they don't originate loans for profit. And they were available for any questions we had during all this. Needless to say, at least with our experience, this was as painless and smooth of a loan we can ask for. Thanks Dennis and Nesrine for your patience, answering al our questions, and all your help through all this, and making this as painless of an experience anyone can ask for.

This is the only Chase Bank branch close to me and possibly in the entire Lincoln Park or Fairfield…read morearea. They are nice people and open beyond the normal hours. I have no complaints, they're always helpful. I think they're open till 6 o'clock most days, while most branches close around 5 o'clock. There's enough parking but unfortunately the way the lot is structured, you may find yourself backing up into other cars. So please be careful about that. The entrance into the lot coming in from the Pinebrook Road is a little awkward therefore I always try to go in from the Little Falls Road.

I am writing to file a complaint regarding an offer advertised on your website. The promotion…read morestated that customers would receive cashback or reward points after completing a purchase. However, after using the offer and completing my transaction, I did not receive any money back or any reward points as promised. This is very disappointing and feels misleading. I would appreciate it if you could review my account and explain why I did not receive the advertised benefits. Please resolve this issue as soon as possible.