They should rename the bank to America's most inconvenient bank. Every time you call the toll-free number you have to wait on hold for an extremely long time. They consistently give you misinformation compared to what the branches tell you. Today I waited online with five customers in front of me and one teller. Eventually the assistant vice President, store manager came over to help. She said they were shortstaffed because they promoted 2 people. help me understand how America's most convenient bank would promote two people prior to backfilling the position and leave customer standing in line. I've had numerous problems with Accounts and all-around have experience very poor customer service at several branches. It used to be a great bank but not anymore. read more