If I could give this bank a minus 50 I would. The deposit of a check has an 8 day hold on it which…read moreis ridiculous even though they say six. Their online banking is absolutely horrible and makes no sense and is totally out of whack. You cannot download your transactions into Excel and have to use .csv and when you do, not all of the transactions are there and lots are missing. Their door in Orange, NJ says open Sundays 11 - 2 but the OTHER does says closed on Sundays.....well which is? Some clarification would be appreciated. You can't get a card on site like a real bank like PNC an have to wait in the mail to get a stupid debit card; Onto the Montclair Branch 233 Bloomfield, 2 things to say: "FIRE LOURDES ALEMAN ASAP ASAP ASAP ASAP ASAP & revamp the entire place perhaps with a real bank like Chase or PNC. This bank sucks all around in every which way from providing inaccurate misinformation to Lourdes talks to you like you're 10 year old child.

Was ok, line took a long time, l requested use of the bathroom and was granted access but it felt…read morevery awkward/unwelcome, the signage outside was not obvious from Bloomfield av. And no pens or pops? Did not see dog treats either... just seemed unfriendly

Chase is one of the worst banks that you can bank with. I just closed my account because they…read moreinvest my money fossil fuel projects that are contributing to the climate crisis. I attempted to explain to the manager that I am unhappy with my money being using to fund these types of projects but he had no interest. I'd rather keep my money under my mattress.

Extremely poor customer service. We came in to open an account for our newly minted 16 year old…read moreand we have been waiting for 1 hour to meet with someone. Customer service is non-existent. No apologies, no acknowledgement, no nothing......I totally see why this branch has a 2/5 star average. Never again.

Ive been here a couple times and always dealt with the same Teller Ashanti. She gives me the best…read moreservice, takes her time, listens to my requests, and gives me all the help I need and more. I appreciate her and this bank for helping me with my needs. Thank you guys ill always be coming back!

This bank has always been very friendly and professional. I have been with them for years. One time…read morei wrote a check on the wrong account. They caught it and allowed it to not bounce with me transfering the money. I didnt care about the fee. They saved me the embarrassment. i wish they participated in more government programs for mortgages. I would love to work with them.

XCEL is the best financial institution for me. I have been a member over 35 years. I have had…read more mortgage, auto, personal loans. They are the best. customer service is also great.

We were in the market for a mortgage and Xcel was recommended to us. Not our first mortgage and so…read morewe were expecting to go through a long and tedious process. However, XCEL really took care of us and walked us through the process from completing the paperwork to locking in the rate and everything in between. And the fact that this company is a federal credit credit union they don't originate loans for profit. And they were available for any questions we had during all this. Needless to say, at least with our experience, this was as painless and smooth of a loan we can ask for. Thanks Dennis and Nesrine for your patience, answering al our questions, and all your help through all this, and making this as painless of an experience anyone can ask for.

Initially there was a long wait time to see a customer service representative. I was lucky to have…read moreNaseem D ask how she could help me? Naseem was very thorough, Professional and knowledgeable. She addressed my concerns with a lovely smile and care. After Naseem addressed my concern on her end, she clearly explained the next steps moving forward. Thanks Naseem! 5 stars to you for a job well done!

Lazy. Point blank lazy. No ac in the building with 90 degrees. Only have one person working in the…read morebooth. Have terrible attitude when asking a simple question... Narreim in particular. Was just coming in for a simple change of address and it took over an hour. there was only 2 people ahead of me. 5 mins before closing is when i got seen. Don't come.

Been withe PNC for years, noticed branches closing down all around my area, my card gets hacked, I…read morehave to drive thru 3 town to get a new one, because not every branch close to me can do it, then they give me a new card, I go to use it and it doesn't work, they linked my checking accounts the wrong way, so it will take up to 2 business days for it to be fixed, in the meanwhile I have to use my credit cards to make purchases since I can get any money out of my account. Finshed w/these folks.

Horrible service by Johana, Shinnel and branch manager Regina…read more 1st visit , no clue as to what they were doing and we just walked out. 2nd visit, Johanna wanted nothing to do with it, Shinnel went back and forth and accomplished nothing, told me numerous times that Regina was on a conference call and to come back 2 hrs later. Simply unacceptable and sub par. What a shame PNC. Will avoid this branch at all cost.

This bank is the epitome of class. I just received a call from the manager, Ruth. She wanted to…read morecheck to see if I received my bank card and email containing online banking instructions. When I told her that I may need to call the 800 number regarding my online username and password, she offered me to come in and fix it. I also found out that they do business spotlights. Thus, the reasoning for the Mary Kay table from my previous visit. Now that is what you call building business partnerships! Finally they are having an upcoming networking event. What bank hosts those? I just may move my personal accounts here too...

This bank is awesome. It may not be the biggest bank but the service is unbeatable and the people…read moreare professional and helpful. Juliet specifically has helped me significantly on several occasions and I know I can always count on her.

The chase representive on Wade Green is always willing to help. Not just so knowledgeable and easy…read moreto talk to

While the people that worked there were nice, the service was still pretty horrible. Stood around…read morefor 30 minutes waiting for a banker to complete my transaction. Can't imagine how long I would e waited if it was a busy day.