The worst bank ever! Somehow during their weekend "upgrade" my debt card number was stolen. I was…read moreinjured and have been house bound since May. My card was in my procession the entire time. Suddenly 2 days after their weekend upgrade storage charges were showing on my account. From PA and MD. I called to dispute it. The only explanation the could give me was my card was stolen. Well, I had the card in my hand when I called. Then they foolishly asked me if I lent the card to anyone. Once again I explained the card was in my procession the entire time. They had no response. Except they would dispute the charges and send me a new card in 5 to 7 business days. New charges appeared the next day. Called again same round of the same stupid questions as the day before on this time I was told they can't do anything with a pending transaction till it goes through. Do the person from my original call was wrong. Then they tell me card will come in 10 days. Ok second round of disputes in. 10 days pass no card . Call again then I'm told 7 to 10 business days. So now here we are 11 business days later. My replacement card WAS LOST! What can they do to help me?!?! Order another card that I'll get in 7 to 10 business days ( maybe) or with the whole 5 minutes the back is open maybe I could run in to get a temp card till some moron there figures out how to send a replacement card that doesn't get lost. I asked to speak to a supervisor. I've been on hold for 50 mins now. Apparently management is to busy to speak to a customer of 40 years. They must be trying to figure out how to send out replacement cards. I will be taking all of my money from this shitty establishment and moving it to a bank that actually appreciates its customers. DO NOT bank with Webster! Take your money and run! If I could give 0 stars I would.

The staff here should be nominated for sainthood. How they deal with most of the rude and ignorant…read morepeople that come here is beyond me. I've seen customers trying to cash checks without valid IDs, not even have an account at Webster, ask dumb things why they are still getting charged late fees when they mailed the check, etc. The line usually gets longer because of these idiots and then the customers in line make asinine comments like its staff's fault, but more likely cuz they are too chicken shit to make a comment about the customer who can say something back. I have been a customer of Webster for 15 years, have multiple accounts with them and have tried other banks and none come close to the customer service of ANY of the Webster branches I have gone too. The only reason I don't frequent this branch as much is because of the ignorant customers that seem to flock here like they have an idiot attraction device in the basement.

Very, very upset over a town we lived in for over 20 years. So we opened a high yield money market…read moreaccount as their interest rate was decent. Let me frame this with we are HUGE supporters of local industry/companies to give them, not only support? But loyalty. Unfortunately this company doesn't believe in that instead it's deception! When they changed the interest rate from 4 apy to 3 range they called us!!!! But when he put it at .5 nothing!!! Di not trust thus organization

I moved my accounts there about the People's/M&T merger. The key is the attitude of location…read moremanager, Barbara Tucker, that is perpetuated through the entire staff. I haven't had a single issue with anyone or anything since becoming a client. Everyone is friendly, courteous and so, so helpful. I would recommend the bank to anyone looking for a similar experience. It's true of every NSB location I've been in. I swear folks know my name that I've never seen before. You can't do better!

My family has been with this bank at various branches in NYC since they were called First National…read moreBank of New York. I personally would not put a dime with these people. I have to go there, as my 90 year old mother and I have a joint account. This branch is staffed by people are not overly competent. Citi's online system is terrible, very unfriendly to a senior citizen. My mom messes up her password frequently, and Citi is one of the hardest to recover. And you can't force the browser to remember the password, like every other bank I use. When I had to get a new debit card, they swore to me it would be sent overnight. After visiting the branch TWICE when it never showed, I finally just called the main call center. They looked it up and said it was sent regular mail. Got it in 7 days. The branch either lied, or was incompetent. I went in today to get a "medallion" signature guarantee. The said wait about 5 minutes. I heard one of the tellers ask another person to tell the manager someone was waiting. The manager was talking to her daughter according to the teller. After more minutes, someone else came out and said she was with a "client" and it would be a few more minutes. Hmmmm. I walked in there about 5 minutes after it opened, I really doubt a client was in there. I gave up, drove 15 miles to my Fidelity office in Fairfield where they greeted me professionally and took care of business with zero delay, thanked me for coming, had a WSJ to read with fresh coffee. That is service. Also, when trying to call the branch at 9:01, they don't answer. Tried several times. Customer service is not one of Citibank's strengths. I am not sure what is, other than lots of branches. Stay away. Stick to a local bank.

I do have to say been a customer of city bank for about 5 years now and just like any other bank…read morestuff happens but the district manger from is always willing to lend a helping hand and fix the situation quick also the branch assistant manager Franny is the same way so quick to fix a Issue and keep the customer happy we have three business accounts and a personal with them we highly recommend Citi on main ave in norwalk