The worst bank ever! Somehow during their weekend "upgrade" my debt card number was stolen. I was…read moreinjured and have been house bound since May. My card was in my procession the entire time. Suddenly 2 days after their weekend upgrade storage charges were showing on my account. From PA and MD. I called to dispute it. The only explanation the could give me was my card was stolen. Well, I had the card in my hand when I called. Then they foolishly asked me if I lent the card to anyone. Once again I explained the card was in my procession the entire time. They had no response. Except they would dispute the charges and send me a new card in 5 to 7 business days. New charges appeared the next day. Called again same round of the same stupid questions as the day before on this time I was told they can't do anything with a pending transaction till it goes through. Do the person from my original call was wrong. Then they tell me card will come in 10 days. Ok second round of disputes in. 10 days pass no card . Call again then I'm told 7 to 10 business days. So now here we are 11 business days later. My replacement card WAS LOST! What can they do to help me?!?! Order another card that I'll get in 7 to 10 business days ( maybe) or with the whole 5 minutes the back is open maybe I could run in to get a temp card till some moron there figures out how to send a replacement card that doesn't get lost. I asked to speak to a supervisor. I've been on hold for 50 mins now. Apparently management is to busy to speak to a customer of 40 years. They must be trying to figure out how to send out replacement cards. I will be taking all of my money from this shitty establishment and moving it to a bank that actually appreciates its customers. DO NOT bank with Webster! Take your money and run! If I could give 0 stars I would.

The staff here should be nominated for sainthood. How they deal with most of the rude and ignorant…read morepeople that come here is beyond me. I've seen customers trying to cash checks without valid IDs, not even have an account at Webster, ask dumb things why they are still getting charged late fees when they mailed the check, etc. The line usually gets longer because of these idiots and then the customers in line make asinine comments like its staff's fault, but more likely cuz they are too chicken shit to make a comment about the customer who can say something back. I have been a customer of Webster for 15 years, have multiple accounts with them and have tried other banks and none come close to the customer service of ANY of the Webster branches I have gone too. The only reason I don't frequent this branch as much is because of the ignorant customers that seem to flock here like they have an idiot attraction device in the basement.

This is not a review for this exact location, but M&T as a whole. I am currently dealing with check…read morefraud. M&T refuses to take responsibility, even though the check was clearly a fake, and a duplicate of an existing check. M&T will not pay back the stolen money, and they want to charge the business for individual check approval in the future. There is no professionalism, no urgency.

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

I come to this bank often, it's weird to me that they'd ask me for three forms of ID to withdraw…read moremoney from MY account. But hey, at least I feel secured that they're checking everyone that way. But the wait to be attended at the drive thru window took a while. Maybe next time it'll be a breeze. Chase, get on the ball. I don't like switching banks often.

Having worked at another bank's HQ for 3 years, I can happily say that Chase knows what it's doing…read morecompared to the bank I used to work at. I went in to open a new account and was greeted warmly by a few different people who worked there. The gentleman who helped me wasn't trying to push me into any new products or accounts while I was there, and he was happy to help me prepare what I needed to open a future business account as well. All in all the experience was wonderful and I've had zero problems in the first couple of months I've had my account there. They even forgive OD fees if you deposit the money by ATM same day - no other bank offers this as far as I know - so just in case you need it, they don't penalize you for a mistake.

Excellent customer service from all customer service reps (tellers) at Cheshire Webster Bank…read moreSpecifically Sam also Shaina Mark Jesse

I would give 0 stars but can't. The management in this location mishandled my business account…read more They essentially stole over $1000 in overdraft fees and would not allow us to block charges when we had moved to a new bank. I had to run around between multiple locations. Many managers from different locations said this could be refunded. But the managers at this Wallingford branch had no empathy and were disregarding of the issue. This game of chasing my money was costing me expensive time that would have a better return when I focus on my business. So I had to stop with it. Just putting this here so others do not get played with in the same way. We were good customers for over 2 years and wanted to change banks. Because of this we lost over $1000 in fees to this location. Please refund.

The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

the worst customer service of any bank or credit card company…read more the customer agents have no ability to resolve any problems. they are basically puppets. if i could get the word out, i would tell everyone to not do business with santander

Good crew...Good Service..May not have a ton of branches in New Haven area, But they can get stuff…read moredone

Nice people work at this bank. Always greet you by nam, kind and understanding. Easy to do business…read morewith.

I opened a small Chase Savings account 3 years ago. I needed Medallion Signature Guarantees on a…read morefew documents and I thought it only fair, although they did not require it, to open an account in return for that convenience. The staff has been consistently friendly, helpful and knowledgeable, so much so, that I chose to open, despite being a long time BoA customer, both of my parents' Estate accounts with them. In both cases the process was straightforward and easy.

Customer service needs improvement. Was very disappointed in the way I was treated here.read more