I was moving to Ottawa from another province and I went shopping around multiple banks including…read morethe big 5, the best rate I was able to find was through Alterna, this saved my family and I a significant amount of interest and I cant say how much this was appreciated. Especially in the age of rising real estate prices.

It is unfortunate that I have to review this establishment as I am going to. One would think that…read morebeing the old small fish in the pond of big fish that they would have better policies than they do. More human and less administrative. At least that is what they would like you to believe. Without getting into too much detail, lets just say that this branch thinks it's no different than "the big 3". They just wear a different skin and like to make you think you are just that little bit more special, when in reality they are just the same as everybody else. Also, we have had more problems with this institution than any other bank....ever. Apparently you are considered "new" until you have been there for TWO YEARS! No matter whether your account is in good standing or not, they will do nothing for you (i.e.line of credit, etc,). They are not very forthcoming with specialized assistance when requested and use the excuse that "the system won't allow it". Who runs the bank? The people or the computer system? This is a FAIL of the largest kind in my opinion. Especially when they use this as justification. Do they think people are so ignorant that overrides are not an option?? It makes one feel that there is a large monolith computer standing over the shoulder of each employee. The policies of holding cheques is ridiculous to say the least, especially when it comes to standard and timely cheques from bonafide companies (i.e. your employer). They request that the employer/company SEND THEM A LETTER stipulating that you will be receiving these payments on a regular schedule. So it is up to you to put the onus on your company/employer to take the time to contact them even though it is obvious that these are regular payments. I am baffled at their misleading effort to make you feel like a "member", when all you really are is a number.

I can't be anything more than a fan. I handed them a cheque they handed me back some money. We…read morechatted about the weather, and all friendly Canadian things like that. They have free mints!

Did some business here on occasion, staff were professional and were able to help me outread more

For years, Alterna Savings has been my bank of choice because of their dedication to community,…read moresmall businesses and their support to me as a client. As a long term customer, I am particularly pleased with Asma Shams, a personal banking officer at the Billings Bridge location in Ottawa. Asma is extremely knowledgeable about the services Alterna offers, financial matters in general, and provides sound advice and options to support my financial goals. Asma goes out of her way to ensure customers are aware of Alterna services and financial options. She is one of the most pleasant, people oriented and business minded banking officers I have met over the past few years. I highly recommend her as a point of contact to discuss any banking or financial issues.

Update: As time as gone on I am more familiar now with this Coop. While the branch has good staff,…read morethe credit union not so much. I DO NOT recommend using Alterna. For a number of reasons. They come out on top for withholding information, and outright lying and not being honest with their customers. It is astounding what we have found out about them in the last few days. Discussions with their people for some banking needs has led us to find out certain information they withheld; discussions with other finance institutions (not banks) has revealed that they have the reputation in finance circles as a ridiculously difficult place to obtain a mortgage and were advised to stay away from them. Indeed we see now that after 4 years there have been promises not kept, and that they have no inclination to really help a customer...just keep your business. It's hard enough right now to live in this day and age. One would think that a bank would want to take your money, help you invest, or purchase a home. Let me tell you, the joke was on us. Don't let it be on you as well.

This RBC branch recently opened and it is big, bright and clean. They are open on Saturdays and…read morelate on Thursdays (until 8pm). Customer service is excellent. Since they recently opened they sent a flyer to residents in the neighbourhood inviting us to come in and take a look at the new branch and if we brought the flyer we would also get a free $5 Tim Hortons gift card - no strings attached! I was like, I like doughnuts and I especially like free doughnuts, so needless to say, I went with flyer in hand. When I got there I was impressed with the way the branch looked and the various services they offered there. They told me though that they ran out of the gift cards, but if I left them my name and mailing address they would mail one to me when they got some more, so that's what I did. That was back in early December 2016. By late January, I still hadn't received anything from them and figured I probably wasn't going to get anything, but whatever. What a pleasant surprise it was when yesterday I got in the mail, a $5 gift card for Bridgehead from them with a note thanking me for my patience. I guess they switched to Bridgehead cards from Tim Hortons cards (makes sense since there are no Tim Hortons in this neighbourhood, but lots of Bridgeheads.). Anyway, I was most impressed with their professionalism on this matter. It shows accountability on all their services, even their promotional offers!

I had appointment with David Wardowski today This Td is locat ed 700 Egelson st kanata .He…read moreis very friendy and knelegeable .and also my English is not good ,but he try to speal slowly .so i am very happy with TD bank Thank you TD you have amazing stuff Thank you so much David you have a nice weekend!

I don't think that this is my branch of TD but I always go to this location. The people are really…read morefriendly and get the job done quickly and accurately. The only time I had an issue at this location was with a teller that had come to fill in from another location. Also, the last few times that I've gone in they have teletoon retro playing on the tv. It's a nice change of pace to watch Scooby-Doo, Casper or My Pet Monster instead of the doom and gloom of the daily news. I'll be moving closer to this location in the near future and plan on switching so that this is my main branch. Also, a quick shout out to the teller I use most often. She's always got a smile and seems to love her job. I believe her name is Shauna... Well done, team!

If I could give them a lower rating I would. The bank manager has never once picked up the phone or…read morereturned a message. They clearly did not care that my business was a customer in spite of paying the excessive fees and lied to me to get me to open the account.

I bank with Tangerine. This Scotiabank is the closest one to my hotel…read more It's located in a plaza with a Shoppers Drug Mart. I backed into a parking spot and went into the branch. There was a woman riding a bike behind me. I lost track of her after I had stopped at a stop sign in the plaza and parked. Walking over to the branch, an older gentleman was giving this cyclist grief for not stopping at the stop sign. She was polite about it, thanked him, and then went into the branch, too. Good for him! I needed the ABM. There are three. One on the far left is lower in height for those who are in a wheelchair. Deposits are envelope-free. I went back today to withdraw some cash. There is plenty of parking in this plaza, even though it has a steady flow of customers. The branch is clean. It has a hometown feel to it. I like it. (214)

We stopped in to change our money. The teller was polite, she said because were were not members of…read morethe bank that they didn't do currency exchange. But, she offered to buy the money, showed us the days currency exchange rate as posted on her monitor, and exchanged our money. We were stoked. I don't know if she was just being really nice and that it is not something to be expected at the bank. Or, if they prefer you not go there as non-members and are discouraging future visits. Now that i think about it, maybe my own bank can exchange currency, IDK. I'll look into it.

Small RBC bank in a convenient location, staff are friendly and parking is easy. Prefer this…read morelocation over the one in the Promenades mall.