Been doing business with Northstar Bank since they opened (seems like almost 20 years?). I've had…read morenothing but the best experiences will tellers, home loan (Lori Schornack), Commercial Loan (Matt Brickel), wire transfers & Misc. (Andrea Meinhold), and support from the start from Mary Ziehm. Feel like I've had the opportunity to see the bank from many angles due to our business. Always felt welcome and find the the service very personalized, with a never-ending support. Can't say enough good about the bank or the people behind it. Wouldn't hesitate to recommend to anyone. Todd B.

Loan staff are incompetent bunglers barely able to complete standard forms, particularly Matt B; he…read morewas more concerned with climbing the corporate ladder than ensuring customers needs were met. Make sure he's not involved with anything related to your loan portfolio or you'll find trouble when you thought you were done. Makes and breaks "off paper" promises that materially affect you and your loans with no regard to you, the customer. Buyer be aware, you get what you pay for at this operation.

Leah has horrible customer service skills! She was supposed to call us back about state farm…read morecanceling our insurance because of supposedly having a fireplace and missing shingles! Come to my house! Do a tour! We have no fireplace, natural gas!!! Also, no missing shingles! Not one! Leah never called back and now our insurance is possibly canceled. Tried calling March 13 for Headquarters phone number. Leah said she would figure it out and call us. NO CALL! HORRIBLE HORRIBLE customer service! Crooked! Not our fault that we called numerous times and she said she would look in to it since March 13! AND I STILL DONT HAVE ANY MISSING SHINGLES! BBB! Ive been paying this office for years (about 15 yrs) for insurance, and this is our treatment?! Had a similar issue a year ago and Leah never followed up or called back!

Outstanding service. My experience with the Kevin Rice team has been such a joy. Jarrod is the…read moreassociate that works with me. He is absolutely amazing. He has been so gracious and very understanding when it comes to all of my insurance needs. The Kevin Rice team is now my go to for financial advice., as well as Insurance.