Been doing business with Northstar Bank since they opened (seems like almost 20 years?). I've had…read morenothing but the best experiences will tellers, home loan (Lori Schornack), Commercial Loan (Matt Brickel), wire transfers & Misc. (Andrea Meinhold), and support from the start from Mary Ziehm. Feel like I've had the opportunity to see the bank from many angles due to our business. Always felt welcome and find the the service very personalized, with a never-ending support. Can't say enough good about the bank or the people behind it. Wouldn't hesitate to recommend to anyone. Todd B.

Loan staff are incompetent bunglers barely able to complete standard forms, particularly Matt B; he…read morewas more concerned with climbing the corporate ladder than ensuring customers needs were met. Make sure he's not involved with anything related to your loan portfolio or you'll find trouble when you thought you were done. Makes and breaks "off paper" promises that materially affect you and your loans with no regard to you, the customer. Buyer be aware, you get what you pay for at this operation.

Dave and Laura were fantastic! They kept me informed throughout the whole process. I could always…read morecall them and ask questions if there was something I didn't understand. The whole process went very smooth and quickly. Will definitely recommend them to other people.

If you are looking to get a mortgage, I 100% recommend Academy Mortgage! Everyone that worked with…read moreme and helped me through the process was great in every way! The whole process couldn't have went any better or more smoothly. My team was Jeff Heppner, John Suresly and Brianne Heppner.

Very Poor Experience - Academy Mortgage was recommended to…read moreme to refi my current mortgage, unfortunately the process took far to long to complete i started the process in November of 2017 and I signed the papers in June of 2018. I asked to have money back to pay off credit cards, I received about 1/2. Prior to closing this loan I changed home owners insurance companies. I notified Academy Mortgage and at signing it had not been changed, I brought it up to the individual that was working with me and they stated "it's probably a typo, I will let them know to make sure it gets changed", well guess where my home owners check went to? My prior insurance company, which I figured out when I received a cancellation notice from my new company. I had to upfront the money until we could get that situation figured out. One year later, June 2019, I receive another cancellation in the mail from my home owners insurance, imagine my surprise when that is part of my escrow. I contacted Academy Mortgage and the response I received was less than helpful, so yet again I had to upfront my payment to make sure there was no interruption in my home owners insurance. Jason Ball's email stated that he would see what happened, that was 6/27/19, I have heard nothing back from him, except an automated email yesterday to my home email asking how I was doing. A little to late.

I used the p2p feature to send my sister money through the app. I forgot her phone number changed…read more She never received the money. I was told the money would be returned to me. This took place on Thursday and now it's Monday and neither one of us have received the money. I called again and now I'm told 2-5 business days. This is ridiculous and unacceptable. I want my damn money.

Always has been my favorite bank. Staff is so friendly and greets you by your first name when you…read morecome in and also when you leave. Always super quick and understanding