I had an ac /heater issue and though there was a parts issue that took a little longer than…read moreexpected Carson Angela and the mechanic explained it all to me and got it fixed ! Their customer service was impeccable I was so impressed by that and how they treated every person they came in contact with ! I will be going back just because of that for any further car issues I have ! Highly recommend this place !Thank You

Once again Jensen Auto took amazing care of my car and me! I'll never go anywhere ever again!…read moreSpecial shout out to Angela for awesome customer service! She is the sweetest! Thanks again!

Buyer beware. This…read morecompany doesn't just have poor customer service--they appear to retaliate against customers who leave honest negative reviews. We spent nearly $9,000 on a patio cover after explaining that durability was extremely important because we have large dogs. Nobody bothered to tell us the support posts were thin aluminum that dent incredibly easily. Nobody bothered to tell us the gutter opening was so small that it's nearly impossible to clean and is lined with sharp metal edges. When we first reported these issues years ago, we were essentially told, "Too bad." One owner even admitted the gutter design had been a known flaw for over 20 years. Twenty years. Yet they continue selling it without disclosing the issue to customers beforehand. Fast forward to this year. The gutter is still impossible to clean. Leaf blower? Doesn't work. Hose? Doesn't work. Pressure washer? Doesn't work. The only way to remove debris is by reaching into the tiny opening with your hands, which has resulted in my husband cutting himself multiple times on the sharp metal. Two months ago we called because the patio cover was still under warranty. We were told a work order would be submitted and someone would contact us. Nobody ever did. So today we called again. The first employee agreed that our gutter didn't sound right and told us it should have around 3 to 4 inches of clearance. He said he'd submit another work order. Less than ten minutes later, my husband got a call from management. Not to schedule the repair. Not to apologize. Not to honor the warranty. Instead, he was told they would NOT service our patio cover because I left an honest negative Google review years ago. Think about that for a second. Their response wasn't, "Let's make this right." It was, "You criticized us, so we're refusing to help you." That tells you everything you need to know about this company's integrity. They had multiple opportunities over the years to fix this issue, earn back our trust, and prove they stand behind their work. Instead, they chose pettiness over professionalism. A good company isn't defined by never making mistakes. It's defined by how it handles them. Kool Breeze has repeatedly shown that once they have your money, accountability goes out the window. Spend your money elsewhere. There are plenty of contractors who actually stand behind their work instead of punishing customers for telling the truth.

Brad is a outstanding person. had a few hiccups but they got it right. I would highly recommend…read morethem.

I was sorely dissapointed in this company's service. I was told to wait at my house between the…read morehours of noon to 4 to have a repairman come. I had to take annual leave at my work to sit there forever waiting. The worst part was that they showed up, looked at my appliance for ten minutes and told me it would cost $350 for the part, which is more than then entire appliance is worth. I told him I could buy a new one for that price, and he immediately broke into a selling pitch on their new appliances, like he planned it all along. I told him I wouldn't buy one from him and he kept pushing and pressuring me. I felt very uncomfortable. So after 15 minutes, I got charged over $50, for him to tell me absolutely nothing. It was a complete rip off, and I am out that money without any service rendered... make sure you know what you are getting into before having them come on a "service" call

I called Mike at Kiesel and he helped me fix my dryer over the phone though several phone calls. I…read morehad to go down and get a part they had it in stock and I was in and out. We are so fortunate to have a LOCAL Business like this one.

I had Cool Covers install a pergola in my patio that turned out amazing. I had them return for a…read moresecond install of an awning over a large window on the front of our home. The initial install had the incorrect measurements, but Cool Covers was prompt in fixing the mistake and reinstalled the awning which looks great. Thanks to Brian and the crew for a job well done.

We had a wonderful experience with Cool Covers! Their costs were reasonable and customer service…read moreis outstanding. We love our new awning!!

My riding lawn mower started missing, lacked power, and was pressurizing the oil pan. I assumed it…read morewas either a valve or ring problem. I contacted another local Toro service center, Honest Engines, and they told me that the cost to rebuild the engine would be about the same as replacing it, $2500. They said they do not do rebuilds any more. I called BC Small Engine and he told me it might be something like a head gasket, but bring it down to examine. I took it and they had it repaired in about 4 days. It turned out to be a stuck valve. They repaired it, did a full service and tune up for about $250. While I was there, they also serviced and repaired a snow blower for me that had a broke gear handle. I am glad to find a place that it willing to open up the engine and find out if it is a simple repair or needs a full blown rebuild/replacement. This is now my place to go and I would highly recommend it to others.

Brian and his team are excellent. They went above and beyond with our projects. Will be back, and…read morewould refer 100%

Great Job! I had a hard to house break puppy and other stains and Brenchley's got my carpet…read morelooking like new! Reasonably priced too.

They came the day after requested. The service was prompt. The carpet was stained previously over…read morelast two years. I had some new issues to clean. My carpet looks new!!! I believe their equipment and years of knowledge made the difference from previous cleaning by another company. The pricing is very reasonable.

This is pretty awesome. The technician named Matthew very professional came prepared. Got in…read moreremoved the old hot water tank out. Got the new one in a short period of time. I'm thinking about getting their year-round service so they can come out and do tuneups on the heating and air unit and the hot water tanks. I can't say enough about Matthew. He was on top of his game very professional neat and clean I would recommend their company and their technician Matthew.

literally everything about working with UMS was awful. From start to finish. Impossible to reach…read morethem. Unprofessional installer. availability was AWFUL.

We decided we wanted to install railing (including a gate) on our front porch. Luckily, we didn't…read moretry to DIY because we soon found out it wasn't as easy as it looked. Ace Fab & Welding was recommended to us. We contacted Josh to see what kind of options there were to install railing around our porch. We had no idea there were so many options! Measurements were taken and we were given an estimate of how far out they were. As it turned out, Josh nailed that estimate. We were quite excited to get the railing up. Maurice, Brady & Lucas came to install the railing. We found them to be very friendly and highly competent. We watched the installation as they made sure everything fit perfectly. They made sure some things were aligned that we likely would not have thought of had we tried to DIY. Unfortunately, the gate didn't fit properly and would need to be modified. We had some architectural areas (columns) that were tricky. So the gate went back for modification. We weren't bothered by this because sometimes these things just happen. We were more concerned about how well it was resolved. Not too much later, Tim (Master Welder) and Blake (unknown title) came by. Once again, like the crew before them, they were friendly and very competent. We were excited that the person welding it was seeing the site in person! There were discussions as to how we wanted the gate to open and exactly where we wanted it placed on the columns. The gate went back for further modification. It wasn't too much longer before Tim & Blake returned to make sure it would fit properly before the gate modification was completed. .After the gate was completed, Maurice, Brady & Lucas returned to install it. Again, they took care to make sure everything was just perfect. Our railing was not a huge job by any means. But it was treated as if it was a really important job nonetheless. We are really happy with how the railing was installed and the appearance of it. The manufacture of the custom railing is top-notch. The employees we met were all the type of people that a company would want to represent their business to the public. We are happy with every aspect of the project and very happy we did NOT try to DIY it because we thought it wouldn't be that complicated. Thank you Ace for a job well done!

Horrible communication! Nothing but headaches working with them. Front posts were crooked off the…read morehouse and had to be redone. Took almost two months start to finish. Awful experience. Hope this helps someone out.